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Campfire Logo Campfire · Customer Service

Customer Success Manager

United States, San Francisco 100000.00 - 140000.00 USD / Year · Job Posted February 21, 2026
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Job Description

As a Customer Success Manager at Campfire, you will own a portfolio of customers and be responsible for driving adoption, retention, and long-term success. You will be the primary partner to finance and accounting teams, ensuring customers realize measurable value from Campfire and feel confident running their core financial operations on our platform. You will work closely with Implementation, Product, Support, and Sales to deliver a best-in-class customer experience and identify opportunities for expansion and growth.

Job Responsibility

  • Own post-implementation success for a portfolio of customers
  • Build strong relationships with Controllers, Accounting Managers, and Finance leaders
  • Drive adoption, engagement, and value realization across accounts
  • Proactively manage account health and identify churn risk
  • Lead QBRs, success planning, and ongoing check-ins
  • Manage renewals for your book of business
  • Identify and support expansion opportunities (seats, modules, entities, geographies, use cases)
  • Partner with Sales to scope and close upsell and cross-sell opportunities
  • Maintain accurate renewal forecasts and risk pipelines
  • Lead customer enablement sessions and workflow optimization reviews
  • Support rollout of new product features and modules
  • Ensure customers are following best practices and getting maximum value from Campfire
  • Partner closely with Implementation to ensure smooth handoffs and successful go-lives
  • Work with Support and Product to resolve issues and escalate customer feedback
  • Represent customer voice internally and help improve processes across the customer lifecycle

Requirements

  • 3+ years of Customer Success or Account Management experience in B2B SaaS
  • Experience supporting finance, accounting, or operations teams strongly preferred
  • Bonus: ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)
  • Strong technical aptitude and ability to learn complex platforms quickly
  • Bachelor’s degree or equivalent experience

Nice to have

ERP or accounting software experience (QuickBooks, Xero, Sage Intacct, NetSuite)

What we offer

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