Customer Success Manager Jobs

Starship Technologies

Location:
United Kingdom, London

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses. We’re hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world! We are seeking a commercially focused Customer Success Manager to join our high-performance Customer Success team in the UK. In this role, you will own strategic accounts, driving sustained revenue expansion while establishing yourself as the indispensable C-suite advisor. You will be responsible for navigating complex client organizations, building trusted relationships with key decision-makers, and turning strategic customer intelligence into significant revenue growth. You have exceptional commercial vision, a commanding presence in executive meetings, and the unwavering drive to exceed ambitious business targets.

Job Responsibility:

Relentlessly pursuing and securing expansion opportunities through strategic value positioning and competitive account engagement
Articulating compelling ROI narratives and business cases that command C-suite attention and drive strategic decision-making
Strategically building personal brand within client organizations as the go-to quick commerce & autonomous technology expert and value catalyst
Navigating complex organizational politics to identify and cultivate key power brokers and decision influencers across all levels
Creating aggressive expansion roadmaps that align customer strategic initiatives with our commercial objectives
Leveraging deep customer intelligence to drive expansion initiatives across product and operations while leading cross-functional alignment to transform insights into actionable revenue opportunities and competitive advantages
Proactively identifying and eliminating churn risks while maximizing every expansion and cross-sell opportunity

Requirements:

Minimum 3 years of driving growth within strategic accounts in commercial Customer Success, strategic sales, or consulting, with a proven track record of crushing expansion targets
Proven experience transforming customer insights directly into strategic advantages and expansion opportunities
Fluency in English, additional languages are a plus
Exceptional ability to read organisational dynamics, navigate complex hierarchies, and identify key power brokers while establishing strategic footholds
Demonstrated strong commercial instincts and relentless pursuit of strategic growth opportunities
Advanced analytics skills and proven expertise in developing compelling, data-backed business cases that clearly articulate ROI and drive rapid executive action

What we offer:

Opportunity to collaborate with highly motivated people who value feedback and continuous improvement
Be part of a fast-growing scale-up with significant opportunities for career progression
See the direct impact of your contribution on both customer outcomes and company growth
Learn from inspirational, talented colleagues across the globe

Additional Information:

Job Posted:
December 12, 2025

Employment Type:

Fulltime

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Customer Success Manager