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Customer Success Manager

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Somerset

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

seeking a highly visible Customer Success Manager (CSM) to serve as the primary liaison for all Epic-related initiatives, issues, and stakeholder engagement across our Community Connect partners. This role sits at the intersection of clinical operations, IT, and executive leadership and is a critical extension of the Director of Community Connect.

Job Responsibility:

  • Serve as the primary liaison for all Epic-related initiatives, issues, and stakeholder engagement across our Community Connect partners
  • Sit at the intersection of clinical operations, IT, and executive leadership and is a critical extension of the Director of Community Connect

Requirements:

  • 5+ years of Epic experience, including deep functional or application knowledge
  • Prior experience in Customer Success, Client Services, Program Management, or a similar partner-facing role
  • Demonstrated ability to engage and communicate effectively with executive leadership (C-level)
  • Strong documentation skills with a proven ability to produce clear, organized, and actionable materials
  • Solid technical aptitude with the ability to understand Epic workflows, integrations, and application impacts
  • Exceptional interpersonal skills
  • outgoing, confident, and comfortable being the “face” of Epic engagement

Nice to have:

  • Epic certifications strongly preferred
  • Experience working within Community Connect or multi-organization Epic environments
  • Healthcare provider or large health system experience
  • Background working in matrixed organizations with multiple stakeholders
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan
  • free online training

Additional Information:

Job Posted:
January 31, 2026

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