Customer Success Manager Jobs

Customer Success Manager

W. W. Grainger

Location:
United States , Lake Forest

Category:
Sales

Contract Type:
Not provided

Salary:

93800.00 - 156400.00 USD / Year

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Job Description:

The Customer Success Manager is responsible for ensuring customer satisfaction by maximizing the value of the formal relationship and/or contract to build long term loyalty. They will focus on building customer relationships, identifying workstreams for value delivery and cost savings, and advising customers on change management strategies to achieve the customers goals and initiatives. You will partner directly with Sales on developed customer contract strategies and deployment plans. It will require collaboration across Sales and other operating partners to track implementation, work to identify and solve customer issues before they happen, and evaluate our strategic programs to ensure adoption of processes. You will report to the Director, Functional Operations.

Job Responsibility:

Develop and maintain strong c-suite level relationships with customers by acting as their primary point of contact and gaining a deeper understanding of customer's needs.
Provide support to customers during implementation and on-going adoption of services and solutions to achieve their desired outcomes and ensure customer satisfaction.
Initiate collaboration with customer and develop multi-year strategic plans with milestones and KPI's that drive mutual value for the customer and Grainger.
Advocate for the customer by acting as a voice and liaison among customer divisions to establish support of key initiatives, manage internal challenges and ensure timely resolution for day-to-day needs and key initiatives.
Review contract performance metrics and strategies with sales partners
collaborate with sales partners to identify customer's needs and communicate opportunities for growth and solutions to meet customer's needs.
Facilitate the build and launch of value-added programs that support customer's goals through the use of systems, technology, and other resources, achieve efficiencies in business practices and processes.

Requirements:

Bachelor's Degree Required
5+ years in a role directly supporting sales Required
Ability to align cross-functional work groups to create and execute integrated plans
Project management skills and expertise to drive successful implementations
Must have demonstrated strong problem-solving skills, the ability to manage customer expectations based on the business’ capabilities and the ability to influence others at various levels of management
Strong process and organization orientation
Demonstrated ability to influence and lead high-performance team projects and other strategic problem-solving sessions.
Excellent interpersonal skills, demonstrated by success in persuading and influencing others without formal authority

What we offer:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Additional Information:

Job Posted:
December 26, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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