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Customer Success Manager

redroute.com Logo

RedRoute

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Location:
United States , Marina del Rey ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

80000.00 - 110000.00 USD / Year
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Job Description:

We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter.

Job Responsibility:

  • Lead product implementation
  • Help sales win by getting new customers to success on their most important metrics FAST
  • Build deep lasting relationships
  • Help shape the product by deeply understand the customer and their business
  • Collaborate with marketing to bring new customers into our community
  • Our customers are our most valuable asset, and you are responsible for them.

Requirements:

  • Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
  • Help sales win by getting new customers to success on their most important metrics FAST
  • Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and yes email too)
  • Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
  • Collaborate with marketing to bring new customers into our community and help them share their story
  • Either already are or become obsessed with eCommerce customer experience/support
  • Go above and beyond consistently
  • Looking to go all-in, learn a lot, and do the best work of your career (so far!)
  • Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of
  • Are trusted with the most important things in the most important moments
  • Communicate well, and embrace ownership, speed, & occasional (frequent 😉) uncertainty
  • Eager and willing to support your teammates - just like they will with you!

Nice to have:

  • Know what it looks like to work at a startup, and have an entrepreneurial drive
  • eCommerce CX expertise OR healthcare software experience
What we offer:
  • Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
  • Eligible for bonus and/or commission as well as equity

Additional Information:

Job Posted:
February 18, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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