Customer Success Manager, LHH

LHH

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

52000.00 - 71500.00 USD / Year

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Job Description:

The Customer Success Manager role is client facing and sits within the Customer Success Sales organization, primarily ensuring all agreed deliverables during the life of the contract are met on time and to the highest quality. Responsibilities include service of accounts, account implementation, communication management, and process efficiencies.

Job Responsibility:

service multiple, sometimes complex, accounts concurrently
first point of contact for all account needs both for external and internal stakeholders
develop credibility & maintain professional relationships with key internal and external clients and account stakeholders
ensure all deliverables and tasks are completed (on time, on budget, accurately and with high quality)
proactively use Salesforce to maintain account records, add meetings, customer contracts and contact details
manage and drive communications cadence with customer/internal stakeholders
partner and direct account team members in a matrix reporting structure
proactively aid in the retention of the account through process efficiencies and relationship management
effective use of reporting and data
plan and aid in the implementation of multiple accounts
manage contract rollout using clear and effective communication and best practice templates
train/advise all stakeholders (internal & external) against roll out requirements

Requirements:

3+ years of account management experience in related field
history of working and interacting with all levels of clients and staff
proven ability to drive client retention and maximize contract deliverables
ability to travel, sometimes with last minute notice
excellent platform presentation skills
fully proficient in computer/data skills including Word, Excel, PPT, Outlook
Salesforce.com or relevant CRM experience preferred
fluent English necessary + native tongue

What we offer:

opportunity to work with a global leader in the HR consultancy space
comprehensive training for success in your new role
track record of developing talent and promoting internally
comprehensive benefits package including health, PTO, paid holidays
base salary range $52,000 – $71,500 USD per year
10% bonus opportunity in addition to base salary

Additional Information:

Job Posted:
July 17, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Customer Success Manager

LHH

Location:United States

Category:Customer Service

Contract Type:Employment contract