Customer Success Manager

As a Customer Success Manager, you will play a critical role in driving customer value and reducing churn risk. In this role, you will leverage technology, data insights, and strategic frameworks to manage a large portfolio of customers efficiently and effectively. This role is a Customer Success Manager working at scale, with a large portfolio of mostly Corporate and Enterprise customers. You will work with customers either in 1:1 engagements for high impact objectives, or by running one to many success programs to impact target customer groups. In those 1:1 engagements, you will use your relationship and communication skills to understand customers’ business objectives and help to identify ways we can deliver increased value through broader and more mature use of Staffbase. You will have ownership of your portfolio which includes ensuring that the renewal cycle is followed and successfully closed. You will also have the chance to grow your book of business by spotting opportunities to increase how the customer is working with Staffbase. Part mentor, project manager, consultant and comms specialist, you are continually passionate about helping our customers improve their communications strategy and be successful with Staffbase.