Customer Success Manager Jobs

RedRoute

Location:
United States, New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

80000.00 - 110000.00 USD / Year

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Job Description:

We are looking for a few customer success managers to join us. As a CSM you represent the brand at the most critical moment in the customer journey, leading the product implementation, and then own the relationship thereafter. Our philosophy on growth – Be the most impactful product in our customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community. We are hiring two Customer Success Managers in this role; one for our eCom/retail vertical and one for our Healthcare vertical.

Job Responsibility:

Represent the brand at the most critical moment in the customer journey
Own the customer relationship after product implementation
Be the most impactful product in our customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community
Be responsible for our customers as our most valuable asset

Requirements:

Lead product implementation, including setting up integrations, product configurations, and training the customer
Help sales win by getting new customers to success on their most important metrics FAST
Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc
Help shape the product by deeply understand the customer and their business, as well as our product, to spot gaps and opportunities
Collaborate with marketing to bring new customers into our community and help them share their story
Either already are or become obsessed with eCommerce customer experience/support
Go above and beyond consistently
Looking to go all-in, learn a lot, and do the best work of your career (so far!)
Sick of being put in a box with a ceiling, you want to progress fast and see what you’re truly capable of
Are trusted with the most important things in the most important moments
Communicate well, and embrace ownership, speed, & occasional (frequent) uncertainty
Eager and willing to support your teammates

Nice to have:

Know what it looks like to work at a startup, and have an entrepreneurial drive
eCommerce CX expertise OR healthcare software experience

What we offer:

Comprehensive healthcare
Unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year
Eligible for bonus and/or commission
Eligible for equity

Additional Information:

Job Posted:
December 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Customer Success Manager