Customer Success Manager Job at Dotdigital

Customer Success Manager

As part of our Customer Success Team, the Customer Success Manager implements th...

Location

France , Paris

Salary:

Not provided

Breega

Expiration Date

Until further notice

Requirements

At least 3 to 5 years of successful experience in a hospitality industry position or in a hospitality project or customer success management position
Solid project management and methodological skills
Strong knowledge of the hospitality industry, including excellent knowledge and experience in at least one of the following areas: Hotel revenue management, F&B operations and Finance
In-depth understanding of key performance indicators in the hospitality sector
Proficiency in Microsoft Excel and data manipulation
Be familiar with hospitality SaaS solutions and agile development methods
French (Native speaker or minimum C1) mandatory
English (Native speaker or minimum C1) mandatory

Job Responsibility

Work with new customers to ensure successful onboarding, including product setup, training, and support
Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity and highlighting best practices, documenting both
Develop and maintain strong relationships with customers, acting as a trusted advisor throughout their customer journey
Educate customers on the value of our product/ service and help to uncover use cases before they become emergences
Analyze customer data to identify trends and opportunities for improvement
Identify opportunities to upsell to existing customers

Customer Success Manager II, Global Strategic

As a Customer Success Manager in our Strategic team you will be part of a team m...

Location

United Kingdom , London

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

3-6 years relevant experience in a related area, for example Onboarding, Customer Success, Implementations or Project Management
You have some client facing experience and the intention to progress your career in customer success
You have excellent written and verbal communication skills
You manage projects and tasks to completion
You take initiative
You’re interested and eager to learn more about both technical and marketing concepts with real world applications
You are known for being a team player
You welcome feedback
Your interests include marketing strategy, digital marketing, technology and mobile trends
You are intellectually curious and are known as a problem solver, you're not afraid to tackle technical problems

Job Responsibility

Own client renewals, retention and net retention targets for your customers within larger groups
Be your customers’ main point of contact and trusted advisor at Braze
Partner with Strategic CSMs and Account Executives to provide an excellent customer experience and to ensure commercial alignment
Drive feature adoption by building a shared Success Plan with your customers, providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Braze
Assist the wider Braze account team in highlighting the value delivered by Braze for your customers
Drive customer advocacy by building strong customer relationships and creating mutual value for your customers and Braze
Proactively analyze your customer product usage to identify opportunities and risks to account health
Maintain ongoing regular contact with your customers via ad-hoc communications, regular check-ins, events, and Executive Business Reviews
Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development
Provide continuing education for customers to maximize product usage, identifying new or unused Braze features that could provide value for your customer and represent an upsell opportunity for Braze

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

ETRM Customer Success Manager

Small but rapidly growing Energy Trading & Risk Management (ETRM) software house...

Location

United Kingdom , London

Salary:

50000.00 - 65000.00 GBP / Year

Bramwith Consulting

Expiration Date

Until further notice

Requirements

2-5 years experience working in either an E/CTRM BA or Support related role or could be working in a Commodity Trading Trade Support Analyst role
Strong energy or commodity trading experience working either for a rival software house, services consultancy or energy trading house
Fantastic communication skills
Ability to help manage clients

Job Responsibility

Working in a highly client facing, relationship-focused role working with existing clients
Ensuring client satisfaction
Helping solve problems
Liaising with internal teams where needed

What we offer

bonus

Fulltime

Customer Success Manager

As a Customer Success Manager within Rest of World Banking, you are responsible ...

Location

United Kingdom , London

Salary:

Not provided

Bottomline

Expiration Date

Until further notice

Requirements

3-5+ SaaS Customer Success or Account Management experience
Demonstrated commercial mindset, with an understanding of “selling moments”
Process orientation, with a keen focus on Customer goal achievement KPI’s
Experience of using data to drive growth and retention campaigns

Job Responsibility

Develop long-term relationships with customers, understanding their business needs
Protect the revenue and maximise renewal opportunities
Act as a strategic advisor, identifying opportunities for upselling and cross-selling
Monitor customer health scores and proactively address potential issues
Be the internal voice to raise awareness if there is risk and drive the teams to mitigate it
Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally
Serve as the main point of contact for customer inquiries and concerns
Work cross-functionally with sales, support, and product teams to resolve customer issues
Monitor customer engagement metrics, churn rates, and overall satisfaction
Prepare reports and insights on customer success initiatives

Customer Success Operations Manager

We are looking for a hands-on, results-driven Customer Success Operations Manage...

Location

United Kingdom; Netherlands , London; Amsterdam

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Hands-on experience administering Planhat (strongly preferred) or another CS platform e.g. Gainsight
Proven experience configuring backend integrations, data feeds, automations, and cross-system workflows
Experience supporting deployment of NPS/CSAT programs, including survey creation, workflow build & automation, feedback ingestion, data analysis and reporting
Strong analytical skills with a demonstrated ability to build action-oriented dashboards for the right stakeholders group, not just data visualisations
Demonstrated success in improving data accuracy and working across cross-functional teams
Strong project management skills: able to break down complex projects into manageable components and deliver successfully whilst keeping key stakeholders apprised of progress
Ability to work independently with minimal supervision while maintaining high standards and meeting deadlines
Excellent organisational skills, time management, attention to detail and a proactive problem-solving approach
Strong communication skills to articulate updates, risks, and progress to stakeholders
Ability to manage own workload, prioritise multiple initiatives and manage deadlines effectively

Job Responsibility

Serve as the primary system administrator for Planhat ensuring stability, accuracy, and usability across the CS organisation
Configure and maintain backend settings, including integrations, data feeds, custom fields, user roles, playbooks, workflows, and automations
Build and optimise dashboards that are actionable, insightful, and aligned to CS priorities (not data dumps but actionable insights)
Partner with cross-functional teams and other system admins to manage & improve systems integrations (e.g. SFDC, Qualtrics, Linear and Freshdesk) in a way that supports wider Corsearch needs
Support new feature rollouts, system enhancements, and troubleshoot issues for the CS organisation
Lead data-quality initiatives to ensure customer, account, and contact data incl key attribution is complete, reliable, and aligned across Planhat, Salesforce and other internal systems
Collaborate with cross-functional teams to resolve data gaps, streamline data flows and uphold consistent data standards
Monitor data health and establish processes to proactively maintain data integrity at scale
Support Sr. Director of CS Ops in operationalising the customer journey and delivering scalable, data-driven initiatives across key touchpoints
Build automations, workflows and rules of engagement that reduce manual work and improve consistency, eliminating dependency on spreadsheets

Fulltime

Senior Customer Success Manager- Enterprise

Atlassian Enterprise Customer Success Managers (CSMs) help customers realize the...

Location

Salary:

Not provided

Atlassian

Expiration Date

Until further notice

Requirements

5-8 years in Customer Success or account management with a track record managing Enterprise customers with a complex SaaS product portfolio
Experience establishing yourself as a trusted advisor with customer partners to guide outcomes
Experience using Success Plans to ensure goals are aligned from a business strategy perspective and success metrics are identified
Understanding of common Jira and Confluence end-user use cases and ways of working, with an ability to demonstrate those use cases, and understanding of configuration trade-offs
Experience making customers feel valued through quality service internally across product, sales, support and marketing to facilitate a seamless customer experience
Experience balancing a book of business in a customer-facing environment
Experience with Gainsight (or similar CRM tool), Salesforce and BI tools such as Tableau

Job Responsibility

Develop a trusted advisor relationship with customers from C-Suite, to executives and global teams helping them succeed with our platform and ensuring they receive maximum value from our solution throughout their lifecycle
Collaborate with the customer and Atlassian Account Team to develop customer Success Plans, including regular check-ins, QBRs (Quarterly Business Reviews), and strategic planning sessions
Manage post-sales activity for your customers through relationship-building, product expertise and execution
Maintain an understanding of our products and solutions and speak with customers about the most relevant features for their specific requirements
Engage with your customers to unlock early and sustained product adoption and success with Atlassian Solutions
Mitigate churn through early risk identification, intervention, escalation and mitigation in partnership with your seasoned account team and in particular the Account Associate
Be the Voice of the Customer to provide internal feedback on how Atlassian can better serve our enterprise customers

What we offer

health and wellbeing resources
paid volunteer days

Customer Success Manager

UpGuard’s mission is to make life easier for security teams. We meticulously cre...

Location

United States , Miami; Austin; Dallas; Chicago; St. Louis; Boston; Philadelphia; Washington D.C.; Orlando; Los Angeles; San Diego

Salary:

85000.00 - 100000.00 USD / Year

UpGuard

Expiration Date

Until further notice

Requirements

2+ years experience in customer success, project management or account management
Professional to native fluency in Spanish and English
Experience with supporting and building customer relationships in a scalable manner
Highly organized with the ability to update existing documentation and document new processes
An understanding of cyber risk management or risk management frameworks
High-level of proficiency in the English language, both written and spoken
The ability to work cross functionally with many internal groups and be a team player
Curious and willing to learn

Job Responsibility

Onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
Provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
Engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
Translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
Monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
Advocate for the customer
Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

What we offer

Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
$1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
Annual leave: PTO plus two additional UpGuardian leave days to give you time to recharge your batteries
18 weeks paid Parental Leave: Irrespective of parenting role
Personal Leave Allowance: This includes sick & carer’s leave
Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
Top-spec hardware: All team members will be provided with top-spec laptops for their role
Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
Health Insurance: Health, dental, and vision insurance

Fulltime

Customer Success Manager

As EZRA continues to grow, so does our mission to be in front of more organizati...

Location

Canada , Toronto

Salary:

Not provided

LHH

Expiration Date

Until further notice

Requirements

3+ years of experience in Customer Success or a related corporate role, with demonstrated project management capability across complex client engagements
Proven ability to operate in high-growth or start-up environments, with experience navigating ambiguity and shifting priorities
Strong analytical and problem-solving skills, with a track record of independently identifying challenges and implementing effective solutions
Experience influencing cross-functional stakeholders and driving alignment without direct authority, including challenging existing processes when needed
Proficient in MS Office Suite, with working knowledge of marketing and sales messaging principles and a strong focus on understanding client and participant needs

Job Responsibility

Lead end-to-end delivery of client programs for a portfolio of Enterprise accounts, acting as the primary point of contact from post-sale through completion, including non-program workstreams
Build and maintain strong relationships with key client stakeholders, ensuring high satisfaction, engagement, and alignment to client objectives
Collaborate cross-functionally with internal teams (e.g., Sales, Solutions, Coaching Services, Tech, Product, Finance) to ensure seamless execution and drive overall account growth
Provide actionable insights and reporting, aligning with client goals and partnering with Sales to deliver impactful business reviews and surface opportunities
Manage revenue operations, including tracking prepay balances, coordinating billing and invoicing, and maintaining data hygiene for accurate forecasting and revenue recognition

What we offer

Your Own World-Class Coach to help you grow personally and professionally
Coaching for Friends and Family because coaching is a gift worth passing on
Charity Days to support causes close to your heart
Learning Budget to fuel your curiosity
Weekly Wellbeing Hour just for you
Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too

Fulltime

Customer Success Manager

Dotdigital

Location:

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 15, 2026

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Job Posted:
January 15, 2026