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Taazaa Inc Logo Taazaa Inc · Customer Service

Customer Success Manager

United States · Job Posted June 14, 2026
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Job Description

We need a Customer Success Manager to own client relationships from start to finish. You are the primary escalation point, but this is not a reactive role. You need to spot small issues and resolve them before they grow. You will bridge the gap between clients and delivery squads so every engagement delivers real value. Make clients feel heard and confident in the partnership. You'll report to our Director of Customer Success and work closely with Engineering Managers, Product leads, and squad leads across our portfolio. The right person for this role is equal parts relationship builder, product partner, technical translator, and problem solver.

Job Responsibility

  • Own a portfolio of active client accounts, serving as the primary point of escalation and trusted advisor for each
  • Client health: proactively monitoring engagement quality, satisfaction signals, delivery cadence, and risk indicators before they become escalations
  • Onboarding and kickoff for new engagements, setting expectations, establishing communication rhythms, and aligning on success criteria
  • Monthly check-ins and quarterly business reviews that go beyond status updates
  • Internal advocacy: translating client context, priorities, and pain points to delivery teams
  • Expansion and renewal support
  • Escalation management with a bias toward resolution

Requirements

  • 3-7 years in a client-facing role within a software services, consulting, or SaaS environment
  • Direct experience working alongside engineering or product delivery teams
  • Comfort with tools like Jira, Teams, HubSpot (or similar CRM), and collaboration platforms
  • Strong written and verbal communication
  • Experience in a services company that operates with offshore/nearshore delivery teams
  • Technical fluency
  • Business fluency
  • Global partnership
  • Deep customer empathy
  • Solution mindset
  • Relationship builder
  • US-based
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