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Customer Success Manager

rapid7.com Logo

Rapid7

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Location:
Germany , Munich

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Success Manager (CSM) acts as a trusted partner to Rapid7 customers, helping them maximise the value of their cybersecurity investments. In this role, you will leverage your product expertise and domain knowledge to support customers in achieving their security goals while driving platform adoption and long-term success.

Job Responsibility:

  • Build and maintain strong, strategic relationships with key customer stakeholders
  • Act as the primary point of contact to address inquiries, resolve issues, and drive customer satisfaction
  • Provide product and domain expertise to ensure customers effectively adopt and optimise Rapid7 solutions
  • Lead key customer engagements such as status reviews and Executive Business Reviews
  • Identify and mitigate risks within customer accounts to support retention and renewal
  • Advocate for customer needs internally to influence product and service improvements.

Requirements:

  • 2+ years in Customer Success, Account Management, or Consulting within SaaS or high-tech (cybersecurity preferred)
  • Strong interpersonal and communication skills, with proficiency in German and English
  • Takes ownership of customer outcomes, follows through on commitments, and proactively addresses challenges to ensure long-term success
  • Effectively partners with Sales, Product, Support, and Engineering to deliver a seamless customer experience and resolve issues efficiently
  • Ability to develop customer strategies and drive product adoption for measurable ROI
  • Communicates complex ideas simply and effectively to both technical and non-technical stakeholders, building trust and credibility
  • Solid understanding of technical concepts and security frameworks
  • Strong project management, prioritisation, and problem-solving abilities
  • Core Value Embodiment: Embody our core values to foster a culture of excellence that drives meaningful impact and collective success.

Additional Information:

Job Posted:
March 22, 2026

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