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Customer Success Manager

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The Muse

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Location:
United States , Flexible / Remote

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

165600.00 - 248400.00 USD / Year
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Job Description:

As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critical role in developing the strategy for CS for our top ISO customers. You will be responsible for developing a deep understanding of our products and the customer's business and technical environment, enabling you to guide clients in achieving maximum value from our solutions. You'll bring strong customer empathy, a passion for client success, and a focus on ensuring successful customer outcomes-delivering measurable value that aligns with our customers' operational goals and strategic priorities.

Job Responsibility:

  • CX strategy
  • Customer Advocacy & Relationship Management
  • Product Expertise & Use Case Alignment
  • Lifecycle Management & Customer Outcomes
  • Issue Resolution & Continuous Improvement
  • Internal Collaboration & Feedback Loop

Requirements:

  • Bachelor's degree in Engineering, Computer Science, Business, or a related field
  • 8+ years of experience in customer success, account management, or technical collaboration/leadership roles-preferably within the energy, utilities, or enterprise software sectors
  • Strong technical acumen with the ability to quickly learn and articulate complex software solutions
  • Deep customer empathy, a passion for driving client success, and a results-oriented mindset focused on delivering customer outcomes
  • Demonstrated experience participating in or leading root cause investigations and post-mortem processes
  • Excellent communication, presentation, and stakeholder management skills
  • Proven ability to manage multiple priorities in a fast-paced, dynamic environment
  • Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus
  • 25% - 35% onsite time with customers

Nice to have:

Familiarity with electric utility operations, grid modernization, or energy transition initiatives is a strong plus

What we offer:
  • Health Insurance
  • Health Reimbursement Account
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Short-Term Disability
  • Long-Term Disability
  • FSA
  • FSA With Employer Contribution
  • HSA
  • HSA With Employer Contribution
  • Fitness Subsidies
  • On-Site Gym
  • Mental Health Benefits
  • Adoption Assistance Program
  • Family Support Resources
  • Birth Parent Or Maternity Leave
  • Adoption Leave
  • Flexible Work Hours
  • Remote Work Opportunities
  • Hybrid Work Opportunities
  • Commuter Benefits Program
  • Casual Dress
  • On-Site Cafeteria
  • Holiday Events
  • Unlimited Paid Time Off
  • Paid Holidays
  • Personal/Sick Days
  • Summer Fridays
  • 401(K)
  • Stock Purchase Program
  • Performance Bonus
  • Relocation Assistance
  • Financial Counseling
  • Profit Sharing
  • 401(K) With Company Matching
  • Tuition Reimbursement
  • Access To Online Courses
  • Lunch And Learns
  • Leadership Training Program
  • Internship Program
  • Associate Or Rotational Training Program
  • Diversity, Equity, And Inclusion Program
  • Employee Resource Groups (ERG)
  • Unconscious Bias Training

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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