Customer Success Manager Job at Venn Technology (Grapevine)

Customer Success Manager

Venn Technology

Location:
United States , Grapevine

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

At Venn Technology, the Customer Success Manager ensures that clients realize the full value of the solutions we deliver. This role requires someone who is proactive, approachable, and eager to learn—balancing accountability with adaptability to support client relationships. With a focus on communication, collaboration, and follow-through, this individual will help strengthen client trust while developing their own skills in customer engagement and problem-solving.

Job Responsibility:

Own the post-sale customer relationship within a defined region building Trusted Advisor relationships with our key contacts
Design success plans for your Portfolio of strategic and Scale customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives
Manage the renewal business for customers by ensuring accurate quoting and delivery of renewal quotes
Proactively executing Success Plans and ensuring customers receive value on an ongoing basis
Mitigate support related issues before they arise
Act as the voice of the customer providing feedback to internal teams and contribute to process improvement

Requirements:

Bachelor's degree and/or equivalent work experience, preferred
1-3 years of experience in customer-facing sales, customer success, enablement, or similar roles
Exceptional communication skills
Excellent critical thinking skills that allow you to assess opportunities for process improvement
Strong written, verbal and presentation communication skills
Familiarity with data analysis tools and methodologies
Ability to succeed and embody a growth mindset in a deadline-oriented, fast-paced environment
Strong business acumen with exemplary verbal and written communication skills
Strong attention to detail plus the ability to quickly adapt to changing requirements and opportunities with frequently changing priorities
Must be a self-starter with strong organization skills

Nice to have:

Experience in application integration and/or consulting
Experience with ERP/Financial accounting systems
Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud
Proficient in Google G-Suite

What we offer:

Salesforce Certification Exam Fees
Performance Bonus
401(k) with company match
Health Insurance
Disability Insurance
Mobile Phone Reimbursement

Additional Information:

Job Posted:
January 26, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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