Customer Success Manager

• Lead post-sales activities for Vanta’s customers through onboarding, implementation, product expertise, renewal and identifying upsell opportunities
• Carry a book of business of ~50 customers ranging 401 to 2000 employee accounts
• Partner with Account Managers to drive renewal and expansion opportunities within your book of business
• Act as the voice of the customer within Vanta
• Serve as the point of contact for your customers and drive them to specific business outcomes on their timelines
• Become a product expert on Vanta and how our platform can be used to improve security posture through our compliance offerings
• Provide insightful technical answers and recommend the most efficient way for customers to achieve compliance using our platform
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors that may lead to renewals, expansion, and advocacy
• Influence Vanta’s strategy and product priorities to drive adoption and retention by being the voice of the customer
• Work cross-functionally to resolve customer business issues and work toward mutual goals

• 4+ years of experience in Customer Success at a SaaS company
• Experience with high-end exposure to C-level executives, and the ability to build strong trusted relationships
• Providing top-notch account management and relationship building through various means
• Ability to be nimble and agile in an environment where shifting priorities should be expected
• Possess clear and thoughtful communication skills, with strong critical thinking ability
• Be highly empathetic to customers, with a proven track record of long-term customer retention
• Experience with hitting retention targets and creating happy, healthy customers
• Possess the technical competency to understand Vanta’s software and build great relationships with highly technical customers
• Have stellar problem-solving chops, and an enthusiasm for making a large impact early on at a start-up
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact

Experience working in the security or compliance industry is preferred

• Industry-competitive salary and equity
• 100% covered medical, dental, and vision benefits with dependents coverage
• 16 weeks paid Parental Leave for all new parents
• Health & wellness stipend
• Remote workspace, internet, and mobile phone stipend
• Commuter benefits for team members who attend the office
• Pension matching
• 25 days of Annual Leave per year and unlimited sick time
• 8 company-paid holidays
• Virtual team building activities, lunch and learns, and other company-wide events