Customer Success Manager Job at ZeroFox (Bengaluru)

Customer Success Manager

ZeroFox

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

ZeroFox seeks a Customer Success Manager (CSM) focused on supporting our OEM and Managed Security Service Provider (MSSP) customer base. This role is responsible for driving long-term success, adoption, and retention of strategic partners who embed, resell, or operationalize ZeroFox capabilities within their own security offerings. Unlike traditional end-customer success roles, this position emphasizes partner enablement, technical integration, operational scalability, and commercial alignment. The CSM serves as a trusted advisor to OEM and MSSP partners, ensuring ZeroFox solutions are effectively integrated into partner workflows, delivered reliably at scale, and positioned for ongoing expansion. The ideal candidate is technically proficient, operationally disciplined, and comfortable working with partners who manage security services on behalf of their own customers. Experience supporting API-based solutions, data feeds, and repeatable service delivery models is critical to success in this role.

Job Responsibility:

Own post-sales success for a portfolio of OEM and MSSP partners, focusing on long-term adoption, retention, and expansion
Act as the primary point of contact for partner enablement, platform optimization, and ongoing technical success
Build strong working relationships with partner stakeholders across product, engineering, security operations, and service delivery teams
Support partners in operationalizing ZeroFox capabilities within their managed services or embedded offerings
Serve as a subject matter expert on ZeroFox platform capabilities, integrations, and data delivery models
Support and advise on API-based integrations, data feeds, and platform configurations aligned to partner use cases
Act as a liaison between partners and ZeroFox technical teams for configuration changes, enhancements, and issue resolution
Assist partners in designing scalable, repeatable implementations that support growth of their downstream customer base
Execute customer success motions using standardized playbooks, documentation, and repeatable engagement models
Identify operational risks related to scale, performance, data quality, or service delivery and proactively address them
Help partners define and refine workflows, SLAs, and success metrics tied to their ZeroFox-powered offerings
Contribute to the development of best practices, internal documentation, and partner-facing enablement materials
Partner closely with Product, Engineering, Support, Services, Sales Engineering, and Account Management teams
Advocate for partner needs by identifying trends, gaps, and opportunities across the OEM and MSSP customer base
Support commercial alignment by providing insight into partner health, adoption maturity, and expansion readiness
Participate in renewal and expansion conversations by articulating value delivered through integrations and operational outcomes
Deliver partner-focused training sessions and enablement content, including web-based and asynchronous formats
Develop and review reporting that demonstrates platform effectiveness, usage trends, and value realization
Conduct regular success reviews focused on technical performance, operational outcomes, and roadmap alignment
Identify opportunities for partners to expand usage, add capabilities, or deepen integration over time

Requirements:

3+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or a related post-sales role
Experience supporting OEM, MSSP, platform, or integration-driven customers in a SaaS environment
Strong technical aptitude, including experience with APIs, integrations, data feeds, or complex platform configurations
Proven ability to manage multiple partner relationships simultaneously while delivering consistent outcomes
Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve technical and operational challenges
Exceptional written and verbal communication skills, particularly when engaging technical and executive stakeholders
Experience working cross-functionally in fast-paced, evolving environments
Customer- and partner-first mindset with strong ownership and accountability
Ability to think strategically while executing tactically to drive adoption, retention, and growth

Nice to have:

Experience working with security vendors, MSSPs, or OEM technology partners
Familiarity with cybersecurity concepts, managed detection and response (MDR), threat intelligence, or digital risk protection
Experience with tools such as JIRA, Salesforce, SQL, Zendesk, or similar workflow and CRM platforms
Bachelor’s or Graduate degree in Computer Science, Information Systems, Cybersecurity, or a related field
Relevant certifications (e.g., CISSP, CISA, Security+)
Experience contributing to scalable customer success or partner enablement programs
Comfort operating in environments where requirements evolve and processes mature over time

What we offer:

Competitive compensation
Community-driven culture with employee events
Generous time off
Best-in-class benefits
Fun, modern workspace
Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

Additional Information:

Job Posted:
February 16, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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