Customer Success Manager Jobs

Novidea

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager at Novidea, you’ll play a pivotal role in ensuring our customers achieve measurable success with our platform, taking a proactive approach in creating a long-term relationship and growth of our accounts. You’ll be the trusted advisor helping customers get the most value out of our solution, whilst providing management of their technical pathway to the latest product version. And importantly, you’ll also act as the voice of the customer internally - helping drive product enhancements and strategic growth.

Job Responsibility:

Own Customer Relationships: Build and maintain strong, long-term relationships with your portfolio of customers, ensuring high levels of engagement and satisfaction
Customer Health Monitoring: Use data and tools to proactively monitor customer engagement and identify risks or opportunities, running QBRs and health checks
Enablement: Guide new customers through company training capabilities, empowering them to confidently use the platform
Voice of the Customer: Collaborate closely with Product to relay feedback, influence roadmap decisions, and communicate product updates effectively
Product Expertise & Solutions: Through hands-on learning and usage of the platform, become a trusted advisor for the client when looking at potential changes to their processes, usage of the application
Cross-Functional Collaboration: Work with technical teams to scope and support client change requests and ensure timely delivery of enhancements
Renewals & Expansion: Support the ongoing licensing processing and identify opportunities for expansion

Requirements:

2+ years of experience in a Customer Success or similar client-facing role in a SaaS company
Proven experience in managing high-touch customer relationships
Strong communication and problem-solving skills
Evidence of a growth mindset
Knowledge or experience in the insurance industry (London Market, Syndicate or MGA)
Hands-on experience with Salesforce (as an implementer, admin, or power user)

Nice to have:

Hands-on experience with Salesforce (as an implementer, admin, or power user)

Additional Information:

Job Posted:
December 10, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Success Manager