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Customer Success Manager

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Microlise

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Location:
United Kingdom , Nottingham

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Contract Type:
Not provided

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Salary:

50000.00 GBP / Year

Job Description:

Are you passionate about helping customers achieve real, measurable value? Do you thrive in a role where you can build relationships, shape processes, and directly influence customer success outcomes? If so, this is a fantastic opportunity to join our growing team as a Customer Success Manager. As a key member of our Customer Success function, you will drive customer satisfaction, support successful adoption of our solutions, and play a pivotal role in reducing churn. You’ll work closely with customers and internal teams to define, deliver, and scale effective processes that enhance the customer journey and accelerate Time‑to‑Value. This is a role for someone who enjoys getting under the skin of a problem, working collaboratively, and championing the voice of the customer. You’ll influence product enhancements, support renewals, and help customers make the most of our solutions so they can achieve their desired outcomes. Some travel may be required to meet customers and colleagues across different locations, so flexibility around work patterns is important. If you’re driven, relationship-focused, and excited by helping customers achieve measurable success, then we’d love to hear from you.

Job Responsibility:

  • Deliver and optimise core customer journey processes including onboarding, adoption, retention, and renewal
  • Partner with customers to configure systems aligned to their goals and operational needs
  • Provide training, coaching, and guidance to ensure customers maximise value from our platform
  • Capture and amplify the customer voice, ensuring feedback is acted upon by the right internal teams
  • Prepare and lead Quarterly and Executive Business Reviews
  • Collaborate with Product teams to share customer insights and data-driven recommendations
  • Review release notes to identify new features and present them to customers in a value-focused way
  • Support renewal discussions in partnership with the Account Manager
  • Manage Customer Success Plans with a focus on measurable benefits, progress, and value realisation

Requirements:

  • 5+ years’ experience in a transport operational environment or a comparable field
  • Proven ability to design and deliver scalable processes that support organisational growth
  • Strong analytical skills with the ability to simplify complex challenges
  • Practical, hands‑on approach with willingness to engage deeply with customer operations
  • Confident communicator with strong ownership, accountability, and professionalism
  • Advanced IT proficiency and the ability to quickly learn new tools and systems
  • Excellent listening skills and a collaborative mindset
  • Strong customer empathy and passion for delivering value-driven outcomes
  • Commitment to personal development and continuous improvement
  • Ability to influence effectively and build consensus across stakeholders
  • Dedication to high‑quality execution, knowledge sharing, and supporting colleagues
What we offer:
  • Full support and training to ensure you are well equipped to succeed in your role
  • Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more
  • 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
  • Life Assurance, 4 times your annual salary
  • Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
  • Invested in employee health and well-being with over 20 mental health first aiders in the business
  • Employee Assistance Programmes
  • Great staff extras: Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
  • Free Microlise Cresswell Racing Tickets, support British Superbikes
  • Executive Box at Motorpoint Arena Nottingham

Additional Information:

Job Posted:
March 21, 2026

Expiration:
April 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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