Customer Success Manager Job at ICEYE

Job Description

In this role you will ensure European government clients successfully use ICEYE’s satellite data to manage natural disasters. Satellite data is only valuable if it’s used effectively during a crisis. You act as the essential link between ICEYE’s radar technology and the European government officials who rely on it. Your job is to ensure these public sector clients aren't just buying data, but are actively integrating it into their emergency response plans to monitor floods and fires in real-time.

Job Responsibility

Lead the onboarding process for clients and facilitate an effective and successful implementation and usage of ICEYEs products and solutions
Understanding the customer's needs and expectations and providing effective ICEYE solutions that meet their requirements and address existing challenges
Assessment of product fit/business benefit in the customer context and developing together with the customer an approach to achieve sustainable value add from ICEYE’s products and solutions
Joint customer / ICEYE solution implementation planning & management
Develop and nurture relationships with key stakeholders throughout the whole customer lifecycle
Providing customers with guidance on the use of ICEYE’s products and solutions and proactively assisting them in resolving any challenges that may arise
Monitoring customer satisfaction levels and tracking key performance indicators (KPIs) to ensure that customer expectations are being met
Developing and implementing strategies to enhance customer satisfaction and loyalty
Closely collaborate with the broader Sales team to support client contract renewals and identify opportunities for up- and cross-selling, as well as sharing best practices and success stories
Gather and analyse customer feedback and identify areas for improvement in ICEYE’s products and solutions
closely collaborate with the product and development teams to drive product improvements and ensure customer’s needs are met
Obtain and maintain an in-depth understanding of ICEYE’s Natural Catastrophe (NatCat) products to effectively address client needs and requests, and offer strategic guidance on product utilisation
Keep up to date on industry trends and best practices and proactively recommend improvements to ICEYE’s customer success approach and processes.

Requirements

Experience in a Customer Success, Sales, Project Management or other customer-facing role
Background working with in the public-sector or with public-sector customers (insurance, banking or utilities is an additional plus)
Excellent English-language communication and interpersonal skills (working proficiency in Spanish, Greek, or Portuguese is a strong plus)
Ability to build strong relationships with customers and colleagues
Familiarity with geospatial technologies, remote sensing or natural catastrophe solutions
Passionate about the potential to drive innovation and transformation using unique new sources of data
Ability to work in a fast-paced environment in a growth company and eagerness to learn and adapt quickly.

Nice to have

Working proficiency in Spanish, Greek, or Portuguese
Background in insurance, banking or utilities

What we offer

Occupational healthcare, occupational, and accident insurance
A yearly benefit budget to spend as you wish (i.e. on sport, transport, bike benefit, wellness, lunch, etc.)
Phone subscription with iPhone of choice
Relocation support (i.e. flight tickets, accommodation, relocation agency support)
Time for self-development, research, training, conferences, or certification schemes
Inspiring and collaborating offices and silent workspaces enable you to focus

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Customer Success Manager

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