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Customer Success Manager

Airwallex

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Location:
Australia , Sydney ▼

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Success Manager, you’ll be the trusted advisor for a portfolio of self-serve SME customers, helping them unlock the full value of the Airwallex platform. You’ll drive product adoption, customer engagement, and revenue growth through proactive lifecycle marketing, education, and strategic support. This is a great opportunity to work cross-functionally with teams across Sales, Product, Marketing, and Operations.

Job Responsibility:

  • Promote the advantages of using the Airwallex platform and ensure our customer base is utilising it in the most effective way
  • Educate and drive engagement with our portfolio of customers to use the full range of Airwallex products
  • Be a close point of contact for solving customer issues, in tandem with the Customer Support and Operations teams
  • Build strong, long-term relationships with customers, acting as their advocate within Airwallex
  • Collect and analyse customer feedback to enhance products, services, and engagement
  • Monitor customer health metrics and proactively address at-risk accounts to prevent churn

Requirements:

  • 2+ years’ experience in a customer support or account management role, preferably with a fast-growing tech startup or financial services business
  • Strong verbal and written communication skills in English
  • Demonstrated experience in building customer loyalty and driving increased spend
  • A strong ability to thrive in a fast-paced, dynamic environment is essential, and previous experience with a high-growth or globally distributed startup is highly beneficial
  • Bachelor’s degree or equivalent

Nice to have:

  • Familiarity with lifecycle marketing, customer segmentation, and data-driven engagement strategies
  • Understanding of fintech products

Additional Information:

Job Posted:
February 21, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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