Customer Success Manager Job at AppTweak (Tokyo)

Customer Success Manager

AppTweak

Location:
Japan , Tokyo

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are seeking a highly motivated Customer Success Manager to join our dynamic team at AppTweak. You will collaborate closely with our Enterprise clients to understand their unique goals and challenges, develop customized customer success strategies, and support clients through the use of AppTweak’s solutions. This role requires a deep understanding of App Marketing strategies, excellent communication skills, and the ability to build strong client relationships.

Job Responsibility:

Assist new Enterprise clients in navigating the onboarding process
Provide comprehensive product training and share best practices to empower clients to maximize the value of our software solutions
Act as the primary point of contact for client inquiries and promptly address their needs
Foster and nurture strong, long-term relationships with clients, serving as their trusted advisor
Implement strategies to retain and reduce churn at scale among existing clients
Regularly engage with clients to assess satisfaction levels and proactively identify and address any potential concerns
Collaborate closely with our support team to ensure timely resolution of client issues
Identify opportunities for upselling and collaborate effectively with the sales team to expand client usage and adoption of our solutions
Lead the AppTweak ASO Community to inform current users and prospects about ASO news and AppTweak updates
Maintain a deep understanding of the AppTweak’s products and services and stay up-to-date with all the latest industry trends and updates

Requirements:

You are fluent in Japanese
You have an intermediate level in English
Bachelor’s degree in Business, Communication, Marketing, Sales or any relevant field
3 - 5 years of relevant experience in customer success or client-facing positions
Experience at a SaaS company or on the client side
Extremely hungry character ready to learn and grow in a fast-paced environment, all the while maintaining a resilient attitude
Analytical mindset: proficiency with data analysis tools and a proven track record of working with complex data
Excellent communication, presentation, and writing skills: you can build meaningful and trustworthy relationships with clients through transparent communication
Team player and over-communicator: proven track record of proactively sharing and asking for feedback, and looking to add to the culture and skills of a growing team
Curious and creative: you are familiar with core customer success terminology and want to expand your knowledge in SAAS customer success
Rigorous and methodical: you know how to take steps to solve problems when dealing with new situations
Strong interest in new technologies, data, and/or apps
[Please note you will need a valid Japanese visa or work permit to be eligible for the role]

Nice to have:

Familiarity with ASO, Apple Ads and MMPs (e.g., AppsFlyer, Adjust), and mobile attribution is a strong plus
Former experience selling Enterprise SAAS Solutions or/and Consulting Services
Former experience supporting or selling to major digital advertising agencies
Additional languages are a plus

What we offer:

Hybrid/remote work policy
Possibility to take 2 weeks of remote work abroad when you first join AppTweak
Opportunity to have a strong impact in AppTweak’s expansion
Yearly regional team building to meet all your colleagues from the APAC team
Attractive benefits and insurance coverage
A unique culture based on 4 values: Learn, Play, Perform, Friendly
Work with a young, driven, and multicultural team
A diverse team within a flat hierarchy: altogether we speak more than 15 languages
Opportunity to connect with a variety of high-profile apps and games across different verticals
Flexibility in your work and opportunities for continuous learning and creative thinking
An exciting and fast-growing company with a people-first culture. “Diversity” and “work-life balance” are not just buzzwords at AppTweak
Chance to discover new food recipes, because yes, we love food

Additional Information:

Job Posted:
December 06, 2025

Work Type:

Remote work

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