Customer Success Manager, Checkr

Checkr

Location:
United States, San Francisco

Category:
Customer Service

Contract Type:
Employment contract

Salary:

88000.00 - 103000.00 USD / Year

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Job Description:

As a Customer Success Manager you will be responsible for driving customer retention and growth by ensuring that your customers are engaged and leveraging the full value of the Checkr solution. You will work alongside an elite team of Customer Success Managers that succeeds through collaboration, grit, and constant improvement. The Customer Success team is proactive, intuitive, and dynamic. We work with different profiles and a broad range of customers who are in different phases of the customer lifecycle. Informed and organized, the Customer Success team works to drive maximum value between all Checkr and Customer relationships.

Job Responsibility:

Support a wide range of tactical account responsibilities including but not limited to issue tracking/follow up, data and trend analysis, meeting coordination and management, and business review preparation
Develop a comprehensive understanding of their respective clients to contribute to planned and strategic initiatives
Collaborate with Account Management to drive successful renewals and contribute to ongoing initiatives aimed at continuously improving our approach to efficiently and effectively secure our customers' success, ensuring they receive maximum value from Checkr product offerings
Be the voice of the customer and partner with cross functional teams to provide visibility on customer issues and feedback across internal Checkr teams
Oversees multiple customer projects throughout lifecycle including expansions, implementations, integrations, and enhancements

Requirements:

1+ years of client-facing customer success/sales/account management/customer service experience
General knowledge of software applications i.e. Salesforce, Google Apps, etc.
Strong customer focus, you care about your customers and view their success as your own
Excellent written and verbal communication skills - able to simplify complex topics in a friendly and approachable manner
Acute attention to detail to track high-volume tactical program elements across multiple customers
Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
Learn quickly and are excited to take on challenging new projects
Enjoy planning, executing, iterating, winning, and celebrating our individual and collective success

Nice to have:

Experience in the SaaS or Human Resources space is a plus

What we offer:

A fast-paced and collaborative environment
Learning and development allowance
Competitive compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Additional Information:

Job Posted:
April 29, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Customer Success Manager