Customer Success Manager Jobs

Optimove

Location:
Colombia

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Optimove’s Customer Success Manager (CSM) is a dynamic and essential client-facing role, interacting collaboratively with multiple internal and client stakeholders in the Gaming and Retail verticals. These client stakeholders can include anyone from CMO’s, CRM Leads, project managers and software developers, and the role requires a deep understanding of what these organizations value, to align and drive results. As the main point of contact for clients, CSMs at Optimove are dedicated to driving value, enabling product adoption and usage success, as well as meaningful business results. This role requires highly effective time management and people skills coupled with robust analytical capabilities. The position brings with it an excellent opportunity to learn and grow within a lively and challenging environment.

Job Responsibility:

Own overall client relationship and direction of the account within the customer organization team, enabling your client to unlock meaningful business results from their partnership with Optimove
Understand your client’s business, revenue model, market, challenges, and key competitors so that you can work with them to implement relevant and meaningful cross channel marketing campaigns
Become an Optimove platform and product expert, so that you can provide training, guidance and advice to help your clients translate their business objectives into usage and implementation within the platform
Lead with Best Practices, Recommendations, and Context specific to the Retail & eCommerce verticals
Establish a trusted and strategic relationship with each client
Be a strategic connector across ~7 internal teams, ensuring the right resources from Optimove engage with key stakeholders at your clients
Be the customer’s advocate internally by communicating requests and issues across departments
Communicate major product updates and releases ensuring clients enact changes

Requirements:

3-5 years of experience in customer-facing roles
Marketing Technology experience preferred
English professional proficiency required
Extremely strong presentation and communication skills
1-2 years of experience working with Gaming, Casino, or Sportsbooks clients preferred
Working with Enterprise Clients ($100m annual revenue +) preferred
Highly organized and motivated on a multitude of levels
A curious and creative thinker who is willing to study and understand their customers business and come up with ideas for how to help them grow their business through CRM and digital experiences
Extreme agility, seeing challenges as opportunities and remaining consistent in changing environments, contributing to continuous improvement for our customers, peers, and cross-functional teams
Experience training and enabling multiple client personas on software, analyzing and reporting value, and simplifying complex or technical concepts in communication
Ability to coordinate, influence, and organize several internal and external stakeholders in a fluid, clear, efficient, and effective manner

Nice to have:

Marketing Technology experience
1-2 years of experience working with Gaming, Casino, or Sportsbooks clients
Working with Enterprise Clients ($100m annual revenue +)

Additional Information:

Job Posted:
December 11, 2025

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Customer Success Manager