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Genius Sports Logo Genius Sports · IT - Administration

Customer Success Manager

United States, New York · Job Posted March 18, 2026
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Job Description

We're looking for a driven, relationship-focused Customer Success Manager to join the Client Services team. This role is for someone who finds satisfaction in cultivating strong partnerships, building trust, and ensuring our clients see consistent, long-term value from their investments. As a CSM, you are the primary engine of growth for your portfolio. You will manage a book of business, helping clients navigate the complexities of programmatic and multi-channel digital media.

Job Responsibility

  • Manage and execute tailored account plans that align with client KPIs
  • Identify growth opportunities and lead upsell and cross-sell conversations
  • Serve as the day-to-day expert on multi-channel strategies
  • Build strong, multi-level relationships within your accounts
  • Proactively identify 'at-risk' signals and work with internal teams to deploy solutions for long-term retention

Requirements

  • 2+ years in Customer Success or Account Management or Media Planning within the AdTech or Digital Media space
  • Solid understanding of the programmatic ecosystem, including how DSPs and SSPs function across differing channels
  • Commercial mindset
  • Ability to extract a narrative from data and provide actionable insights
  • Resilience and agility to pivot between account strategy and administrative requirements
  • Comfortable working cross-functionally with Sales, Ad Ops, BI, Creative, and Product
  • Previous experience or a strong interest in RMG (Real Money Gaming) or iGaming is a significant plus

Nice to have

Previous experience or a strong interest in RMG (Real Money Gaming) or iGaming

What we offer

  • Competitive salary and range of benefits
  • Commitment to supporting employee wellbeing and helping you grow your skills, experience and career
  • Inclusive working environment
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