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Deel Logo Deel · Customer Service

Customer Success Manager

Mexico · Job Posted February 21, 2026
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Job Description

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client’s trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel.

Job Responsibility

  • Responsible for a high volume of SMB accounts
  • Identify and flag risks that will lead to customer churn
  • Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation
  • Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders
  • Responsible for providing a high-quality experience to our customers on a day-to-day basis
  • Coordinate with internal stakeholders to ensure timely response and completion of customer requests
  • Drive adoption of platform features that will lead to a better customer experience and better retention

Requirements

  • 2+ years of experience
  • Past history of elite performance
  • Prefer previous Customer Success experience or advisory roles such as consulting
  • Previous experience advising customers
  • A strong desire to be in the technology space
  • A relationship builder who remains calm and collected when facing crisis or criticism
  • Quantitatively inclined and data savvy
  • A reliable, motivated self-starter with a passionate growth mentality
  • Solid track record of achievement
  • Strong analytical foundation with the ability to manipulate and synthesize data
  • Curious by nature and interested in making an impact

What we offer

  • Stock grant opportunities dependent on your role, employment status and location
  • Additional perks and benefits based on your employment status and country
  • The flexibility of remote work, including optional WeWork access
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