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Customer Success Manager

logicmonitor.com Logo

LogicMonitor

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Location:
Netherlands , Amsterdam

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

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Job Description:

The Customer Success Manager is responsible for the success, retention, and growth of LogicMonitor’s customers. You will partner closely with customer stakeholders to drive adoption, demonstrate value, and ensure long-term outcomes from the LogicMonitor platform. You will act as a strategic advisor and primary point of contact for your customers, working in close collaboration internally with cross-functional teams, and customer executive stakeholders. This role requires commercial awareness, comfort operating at senior levels, and the ability to manage risk and opportunity across your customer portfolio.

Job Responsibility:

  • Own the end-to-end customer relationship for assigned accounts
  • Lead adoption and ongoing value delivery
  • Build and maintain relationships with senior and executive stakeholders
  • Proactively manage account health, risk, and renewal readiness
  • Lead business reviews and value-based conversations
  • Partner with Account Executives to identify and support growth opportunities
  • Act as the escalation point for complex customer issues
  • Advocate for the customer internally across Product, Support, and Services teams

Requirements:

  • Bachelor's Degree preferred, with a preference for technical degrees such as computer science or computer information systems
  • 3+ years’ experience in Customer Success, Account Management, or a related SaaS role
  • An understanding of IT infrastructure, cloud, or observability concepts
  • Proven ability to engage and influence senior and executive stakeholders
  • Commercial awareness and renewal experience
  • Excellent communication, organisation, and prioritisation skills

Additional Information:

Job Posted:
March 22, 2026

Work Type:
On-site work
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