Customer Success Manager Job at LumApps (Zurich)

Customer Success Manager

LumApps

Location:
Switzerland , Zurich

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Success Manager, you will own and manage a portfolio of customers and be responsible for their overall success. Your portfolio of customers will be mostly composed of Mid Market companies (MM), giving you the opportunity to learn from a reasonable number of customers in many different industries as you start your career at Beekeeper. You will have at your disposal state-of-the-art technology and playbooks that will help you determine which customers to prioritize for maximum impact. As an ideal candidate you’re resourceful and persuasive, effectively showing customers how to get more value from Beekeeper.

Job Responsibility:

Partner with customers to understand their strategic goals, priorities, and desired business outcomes
Work with them to build and execute on a success plan and key performance indicators
Manage a portfolio of customers post implementation, focusing on growing adoption, ensuring retention, expansion and satisfaction
Be the voice of your customers
Leverage our data on customers in your portfolio to determine which customers to prioritize and proactively reach out to address their issues
Interact and engage with customers on all levels (incl. VPs and Directors) and different personas (Comms, HR, IT, Operations, Frontline)
Work closely with your Account Manager counterpart to develop a joint success plan for your customers and identify expansion opportunities
Drive accountability for deliverables internally and among customer teams to create a sense of ownership and get things done
Collaborate cross-functionally with Sales, Product, Engineering, Marketing, and Operations to address your customers’ needs

Requirements:

Curiosity & Discovery: ask sharp questions, dig into root causes, understand customer’s context, goals, and constraints
bring technical curiosity
Communication & Active Listening: communicate clearly with different stakeholders, actively listen, explain complex concepts simply
translate information and data into actionable insights
Empathy: understand customer needs and emotions, navigate tough conversations constructively, handle difficult situations, set expectations with clarity and respect
Business Acumen: understand SaaS business drivers, connect customer priorities with outcomes, value, and ROI
experience in Customer Success, Consulting, Project Management, or Account Management in a SaaS environment is a strong plus
Drive: take initiative, be hands-on, bring a proactive “frontline-first” mentality
Results Orientation: stay focused on impact
driving adoption, retention, and customer outcomes
be solution-oriented
Organization & Planning: be highly organized and structured, able to manage a customer portfolio, plan effectively, and prioritize time
Resourcefulness: be creative and pragmatic in finding answers—leveraging internal experts, documentation, and tools
first experience using AI tools to accelerate your work
Language skills: Fluent German and English are a must
Swiss German is a strong plus

Nice to have:

Experience in change- and project management
Experience with discovery and questioning techniques
Technical understanding of SaaS landscape
Basic technical understanding of integrations / APIs
Experience in conducting in-person or online workshops

What we offer:

Hybrid work model – 2 to 3 days at the office
25 days of annual leave
Pension Scheme Plan with 3 options to choose from
Afterworks, team celebrations & seasonal parties
Equipment

Additional Information:

Job Posted:
January 26, 2026

Work Type:

Hybrid work

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