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Customer Success Manager

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Lovable

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Location:
United States; Sweden , Boston ▼

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Category:
Sales

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We’re looking for a Founding CSM to guide Lovable users from first value to full adoption. You’ll build trusted relationships, help customers ship faster, and turn every account into a success story.

Job Responsibility:

  • Own post-sale success: onboarding, adoption, renewal, and expansion for key accounts
  • Build and execute success plans aligned with customer goals and product capabilities
  • Drive adoption and value realization through proactive check-ins, QBRs, and enablement sessions to drive long-term value
  • Partner with Product and Engineering to surface feedback and shape roadmap priorities
  • Partner with FDEs to solve complex needs quickly, pairing business context with technical execution
  • Collaborate with AEs to identify and qualify CSQLs for expansion
  • Troubleshoot blockers, coordinate internal support, and ensure fast resolution
  • Track health scores, usage, and adoption metrics to identify risks and opportunities
  • Build Customer Success playbooks and new processes based on learnings
  • Act as a strategic advisor - guiding customers on best practices, new features and workflows

Requirements:

  • Experience in CS, account management, or solution consulting in SaaS or AI
  • Track record of driving adoption, renewals, and expansion across mid-market, enterprise, and strategic accounts
  • Strong communicator who blends empathy, business acumen, and technical curiosity
  • Ability to translate technical capabilities into clear business outcomes
  • Skilled at running onboarding, QBRs, and success plans with multiple stakeholders
  • Comfortable collaborating with Product, Sales, and Engineering to champion the customer voice
  • Comfortable with ambiguity and iteration in a fast-moving, high-growth environment

Nice to have:

experience supporting developer tools or AI-native products

Additional Information:

Job Posted:
February 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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