CrawlJobs Logo
Fullpath Logo Fullpath · IT - Software Development

Customer Success Manager

United States, California Employment contract 80000.00 - 88000.00 USD / Year · Job Posted May 29, 2026
Apply Position
Job Link Share

Job Description

"***PLEASE NOTE: This is a pipeline position to build a talent pool for future openings. While we are actively reviewing applications, there is no immediate opening for this role. Qualified candidates will be contacted when a specific position matching their skills becomes available.***"

Job Responsibility

  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Requirements

  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
  • Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
  • Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
  • Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication

What we offer

  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • 401k with company match
Fullpath - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager

8 matching positions

Customer Success Manager

At Cogoport, Customer Success Managers are the first point of contact for busine...
Location
Location
India , Gurgaon
Salary
Salary:
Not provided
https://cogoport.com/ Logo
Cogoport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in B2B inside sales, customer success, logistics
  • strong commercial acumen — ability to negotiate pricing, margin, and urgency
  • hustler mindset — proactive, organized, and customer-obsessed
  • fluency in English and Hindi (regional language skills a bonus)
  • bachelor's degree (Commerce, Business Administration, Logistics preferred)
  • familiarity with INCOTERMS, HS Codes, container types is an advantage
Job Responsibility
Job Responsibility
  • handle inbound and outbound customer leads, understand shipping needs, and consult on solutions
  • share freight quotations and rate comparisons to drive informed decision-making
  • negotiate with customers to close shipments profitably
  • follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn
  • manage booking handovers to Operations team with complete documentation
  • maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time
  • achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets
  • build customer relationships by understanding business models, seasonal patterns, and freight requirements
What we offer
What we offer
  • opportunity to own customer relationships and directly impact global trade
  • sales coaching, enablement programs, and structured onboarding
  • transparent performance-linked incentives with uncapped earning potential
  • career progression into City Growth Lead
  • Fulltime
Read More
Arrow Right

Customer Success Manager

At Cogoport, Customer Success Managers are the first point of contact for busine...
Location
Location
India , Ahmedabad
Salary
Salary:
Not provided
https://cogoport.com/ Logo
Cogoport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4+ years of experience in B2B inside sales, customer success, logistics
  • strong commercial acumen — ability to negotiate pricing, margin, and urgency
  • hustler mindset — proactive, organized, and customer-obsessed
  • fluency in English and Hindi (regional language skills a bonus)
  • bachelor's degree (Commerce, Business Administration, Logistics preferred)
  • familiarity with INCOTERMS, HS Codes, container types is an advantage
Job Responsibility
Job Responsibility
  • handle inbound and outbound customer leads, understand shipping needs, and consult on solutions
  • share freight quotations and rate comparisons to drive informed decision-making
  • negotiate with customers to close shipments profitably
  • follow up proactively via WhatsApp, email, and calls to maintain momentum and reduce churn
  • manage booking handovers to Operations team with complete documentation
  • maintain CRM discipline — logging activities, opportunities, and customer interactions in real-time
  • achieve daily activity goals: connect rates, follow-ups, quotes, and booking targets
  • build customer relationships by understanding business models, seasonal patterns, and freight requirements
What we offer
What we offer
  • opportunity to own customer relationships and directly impact global trade
  • sales coaching, enablement programs, and structured onboarding
  • transparent performance-linked incentives with uncapped earning potential
  • career progression into City Growth Lead
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

As a Senior Customer Success Manager, you will work as part of a customer succes...
Location
Location
United States , San Francisco
Salary
Salary:
151000.00 USD / Year
https://checkr.com Logo
Checkr
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Minimum of 3+ years in customer success, account management, or sales roles
  • Experience in the SaaS or Human Resources industry is a plus
  • Strong customer-centric mindset, viewing customer success as your own success
  • Proven ability to build and maintain robust relationships with customers at various organizational levels
  • Consultative approach to problem-solving, effectively managing customer expectations
  • Demonstrated ability to navigate challenges and drive positive business outcomes
  • Excellent written and verbal communication skills, capable of simplifying complex topics clearly and concisely
  • Ability to collaborate effectively with internal teams and external stakeholders
  • Flexibility to juggle and complete multiple priorities and projects in a fast-paced environment
  • Eagerness to learn quickly and take on challenging new initiatives.
Job Responsibility
Job Responsibility
  • Build and maintain strong, trust-based relationships with customers at various organizational levels to strengthen strategic partnerships
  • Provide thought leadership and develop strategic plans to facilitate account expansion and drive customer value
  • Proactively navigate customer challenges, managing and escalating issues as necessary to ensure timely resolution
  • Collaborate with Account Management to assess account health and identify opportunities for growth and expansion
  • Coordinate cross-functionally with internal teams—including Engineering, Product, Sales, Support, and Executives—to advocate for customer needs and ensure successful outcomes
  • Act as the voice of the customer within Checkr, providing visibility into customer goals, feedback, and challenges
  • Develop and apply a deep understanding of Checkr's products and processes, aligning them with customer programs to achieve positive business outcomes.
What we offer
What we offer
  • A fast-paced and collaborative environment
  • Learning and development allowance
  • Competitive compensation and opportunity for advancement
  • 100% medical, dental, and vision coverage
  • Up to $25K reimbursement for fertility, adoption, and parental planning services
  • Flexible PTO policy
  • Monthly wellness stipend
  • Home office stipend
  • In-office perks such as lunch four times a week, a commuter stipend, and an abundance of snacks and beverages.
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Customer Success Manager for OpsRamp (Part of HPE Hybrid Cloud Business unit), m...
Location
Location
India , Hyderabad
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
  • At least 8+ years of experience in Customer Success, Service Delivery, Pre-Sales, Solution Architecture, or Consulting (Enterprise B2B SaaS preferred)
  • Proven success in Account Management, Customer Growth, and achieving revenue targets
  • Strong technical knowledge in infrastructure domains including Compute, Network, Storage, and Cloud technologies
  • Understanding of infrastructure management and experience with intelligent automation platforms
  • Exceptional communication, presentation, and influencing skills
  • Strong business acumen and proactive approach to identifying growth opportunities
  • Excellent time management and ability to juggle multiple priorities
  • Ability to navigate ambiguous situations while delivering high-quality outcomes
Job Responsibility
Job Responsibility
  • Manage customer portfolio, satisfaction, success, retention and avoid churn
  • Secure renewals and drive growth and scaling of customer programs
  • Be accountable for renewal and Upsell/Cross sell customer quota
  • Strategic account planning and stakeholder mapping
  • Deliver and communicate ROI for clients throughout customer lifecycle
  • Build relationships with key stakeholders in customer's organization
  • Coordinate workstreams across Shared Services, Education, Support, and active engagements
  • Act as voice of the customer with product and engineering teams
  • Represent OpsRamp as domain and product expert in customer interactions and events
What we offer
What we offer
  • Health & Wellbeing comprehensive benefits suite
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Career development opportunities
  • Flexible work arrangements
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Customer Success Managers at PagerDuty are responsible for ensuring that our cus...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a customer facing role such as Customer Support or Customer Success
  • Previous experience working to support a highly technical product
  • Previous experience on-boarding new customers and working to develop extensive customer enablement documentation or create and build webinars
  • Ability to use MySQL or other tools (Birst, Tableau, Looker) to gather and assess information
  • Have excellent presentation, written and verbal communication skills
  • Have proven time management skills with the ability to prioritize tasks
  • Work well under pressure, are a results oriented individual, and you are a team player
  • Salesforce experience
  • 3 or 5 years of experience
Job Responsibility
Job Responsibility
  • Assist assigned customer with on-boarding, configuration and ongoing product adoption
  • Partner with Sales to create an engagement strategy
  • Build relationships with decision-makers and champions across your book of business and lead strategic meetings to discuss account usage and opportunities
  • Reach out to customers and address where they are not fully utilizing the product
  • Identify accounts that are likely to churn using product data, queries and information to support your analysis
  • Partner with Sales and Customer Support to create an engagement strategy for high-risk accounts
  • Work to assess customers that have been lost or churned identifying reasons for churn and building a strategy to win customers back
  • Make your customers wildly successful at the work they do by leveraging the PagerDuty platform
What we offer
What we offer
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Paid volunteer time off: 20 hours per year
  • Fulltime
Read More
Arrow Right

Customer Success Manager

Customer Success Manager role at a vibrant media company in Chesterfield, focusi...
Location
Location
United Kingdom , Chesterfield
Salary
Salary:
30000.00 GBP / Year
https://www.office-angels.com Logo
Office Angels
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong background in customer service or account management
  • Organised individual
  • Confident communicator
  • Skilled negotiator
  • Enjoy building relationships and solving problems
Job Responsibility
Job Responsibility
  • First point of contact for valued clients
  • Providing outstanding customer service and support
  • Acting as the main liaison for client queries and requests
  • Monitoring contract renewals and leading contract negotiations
  • Supporting the onboarding process for new clients
  • Keeping the CRM system up to date
What we offer
What we offer
  • Company bonus scheme
  • Free parking on site
  • 25 days holiday plus bank holidays
  • Extra day off for your birthday
  • Option to buy and sell holidays
  • Fulltime
Read More
Arrow Right

Principle Customer Success Manager

The Principal Customer Success Manager is aligned at the customers' key stakehol...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
https://www.pagerduty.com Logo
PagerDuty
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Experienced professional with 5-10 years relevant industry expertise
  • Experience building business value ROI models
  • Working knowledge in a SaaS business model
  • Strong knowledge of PagerDuty product and platform features and capabilities is highly desired
  • Strong understanding of IT enterprise architecture, DevOps principles and modern IT monitoring
  • Ability to travel to client sites as necessary
Job Responsibility
Job Responsibility
  • Build and foster executive-level trusted advisor relationships with the customer's IT, Engineering and Support organizations
  • Demonstrates hands-on PagerDuty Product knowledge by applying it to the customer's business priorities
  • Guide a customer on process, people and change management best practices to drive customers adoption of real time operations
  • Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan
  • Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline
  • Deliver business value and innovation to a customer's business by understanding the customers' opportunity to reduce cost and drive growth
  • When appropriate, recommend additional expert services needed to drive success
  • Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates
  • Represent the voice of the customer to inform our sales process or product roadmap
  • Lead the cross functional post sales team at PagerDuty, delivering a seamless experience on behalf of the customer
What we offer
What we offer
  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
  • Fulltime
Read More
Arrow Right

Senior Customer Success Manager

The Senior Customer Success Manager will work with Enterprise clients to oversee...
Location
Location
Canada , Toronto
Salary
Salary:
Not provided
https://www.lhh.com/ Logo
LHH
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5 + years of experience in Customer Success or a related corporate role, with a focus on managing complex relationships, particularly with large Enterprise clients
  • Skilled in navigating dynamic, high-growth environments, with the ability to work independently, manage competing priorities, and adapt to ambiguity
  • Strong problem-solving and critical thinking abilities, with a proactive approach to identifying solutions and driving outcomes
  • Collaborative and influential, able to work across functions, build alignment without direct authority, and thoughtfully challenge existing processes when needed
  • Understanding of marketing and sales messaging principles, and a strong commitment to supporting both client and participant success
Job Responsibility
Job Responsibility
  • Lead end-to-end program delivery for a portfolio of Enterprise clients, acting as the primary point of contact from post-sale through completion, and coordinating global efforts when multiple CSMs support the same account
  • Build strong client relationships by understanding their goals, addressing program-related needs, and partnering with Sales and internal teams (e.g., Solutions, Coaching, Product, Finance) to support growth and success
  • Drive strategic insights and reporting, aligning data and coach insights to client objectives, preparing business reviews, and encouraging engagement with EZRA’s reporting tools
  • Manage revenue planning and tracking, including oversight of prepay balances, contribution to revenue recognition targets, and ensuring invoicing accuracy
  • Use systems and tools to support program delivery, including project management platforms, data intake forms, and coordination with Finance for billing execution
  • Support internal enablement by mentoring team members and contributing to process improvements that enhance the client and participant experience
What we offer
What we offer
  • Your Own World-Class Coach to help you grow personally and professionally
  • Coaching for Friends and Family because coaching is a gift worth passing on
  • Charity Days to support causes close to your heart - because doing good feels good
  • Learning Budget to fuel your curiosity
  • Weekly Wellbeing Hour just for you
  • Regional benefits - Health Insurance, Registered Retirement Savings Plan, Health and fitness reimbursement plan, Supplementary health plan
  • A welcoming place to do your best work. Comfortable, collaborative and inclusive… and dog-friendly too!
  • Fulltime
Read More
Arrow Right