Customer Success Manager

• Be responsible for net dollar retention and consumption growth across your book of business
• Establish yourself as a trusted advisor and strategic partner to executive and key stakeholders
• Confidently apply Everlaw as a solution by demoing sub-segment–specific use cases and features
• Leverage change management expertise to guide customers through the full Customer Journey
• Lead and own regular check-in calls, Success Reviews, and customer-recognized ROI conversations
• Manage account health to identify growth opportunities, mitigate churn risk, and expand customer relationships
• Partner cross-functionally with Sales, Product, and Support
• Serve as the primary point of contact accountable for achieving customers’ target business outcomes
• Contribute to the ongoing improvement of the Customer Success team

• At least 2 years of experience in customer success with SMB, Mid-Market, and/or enterprise accounts
• Industry experience in eDiscovery, legal tech, or software consulting (in the legal industry) is a plus
• Act as a trusted advisor and strategic partner, not a tactical order-taker, bringing strong workflow expertise and change management experience
• Deep understanding of growth and adoption strategies, are metrics- and outcomes-driven
• Ability to navigate customer organizational structures, develop champions, and influence customer behavior
• Comfortable presenting business value and strategic insights to executive stakeholders
• Comfortable leading complex or high-stakes conversations both internally and externally
• Strategic, analytical, and process-driven, able to manage multiple competing priorities
• Exceptional communicator (verbal, written, and presentation) and thrive in a fast-paced environment
• Authorized to work in the United States

Industry experience in eDiscovery, legal tech, or software consulting (in the legal industry)

• Medical, dental, and vision
• Flexible Spending Accounts for health and dependent care expenses
• Paid parental leave and sick leave
• Seventeen paid vacation days plus 11 federal holidays
• Time off for company-sponsored volunteer events
• Membership to Modern Health for mental health and wellness
• Annual allocation for Learning & Development opportunities
• Company-sponsored life and disability insurance
• 401(k) retirement plan with company matching
• Equity program
• Fully stocked kitchen
• Monthly home internet reimbursement
• Hardware preference (Mac or PC)
• Company-wide events and fun activities