Customer Success Manager Job at Airwallex (Singapore)

Job Description

We are seeking a highly motivated and results-oriented Customer Success Manager to join our growing team. In this role, you will play a pivotal part in driving customer engagement and success through strategic and creative campaigns. Your primary focus will be on identifying and engaging high-value clients within our existing customer base who currently do not have a dedicated Account Manager. You will design and execute impactful campaigns across various channels, including email, in-web notifications, app push notifications, and webinars, to nurture relationships with these clients and guide them through the early stages of the sales cycle.

Job Responsibility

Opportunity Identification: Proactively analyze our existing client base to identify high-value accounts with untapped potential
Campaign Ideation and Execution: Conceptualize, develop, and implement engaging multi-channel campaigns to drive customer activation, and overall product utilization
Client Engagement: Proactively engage with existing clients to understand their needs, identify opportunities for upselling/cross-selling
Data Analysis and Optimization: Analyze campaign performance, track key metrics, and leverage data to optimize campaign strategies and maximize impact
Cross-functional Collaboration: Partner closely with Sales, Product, and Marketing teams to ensure alignment and achieve shared goals

Requirements

Hunter Mentality: Self-starter with a strong drive to identify and engage potential high-value clients
Customer Engagement: Passion for delivering exceptional customer experiences and driving customer satisfaction
Strong Communication Skills: Proficiency in verbal and written communication in both English and Mandarin
Problem-Solving Abilities: Driven with strong problem-solving skills, able to address and resolve customer issues effectively
Data Affinity: Comfortable with data analysis, able to identify trends, make hypotheses, and inform strategies
Channel Expertise: Strong understanding of various campaign channels, including email, in-web notifications, app push notifications, and webinars
Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share
Industry Experience: Experience in customer success, marketing, or related field with demonstrated track record of successfully designing and executing campaigns
Experience in start-up and fintech environments preferred

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Customer Success Manager

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