Customer Success Manager Job at Notion (Seoul)

Customer Success Manager

Notion

Location:
South Korea , Seoul

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We’re looking for a Customer Success Manager to support and grow Notion’s enterprise customers in Korea; one of our most strategic markets globally. As a CSM, you will own the post-sales success of a portfolio of customers, acting as a trusted advisor who helps organizations drive meaningful adoption, realize business value, and scale their use of Notion over time. You will partner closely with AE, SE, Support, and regional/global CSMs to deliver a consistent, high-quality customer experience. This role is well-suited for someone who is comfortable operating in complex enterprise environments, navigating multiple stakeholders, and balancing customer advocacy with business impact.

Job Responsibility:

Drive AI adoption, value delivery, and renewals for a book of named accounts
Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue
Lead AI workshops to build and deploy workflows that solve specific business problems
Identify and qualify expansion opportunities within existing accounts
Co-build customer success plans to help every customer achieve desired objectives
Partner with AEs on growth strategy while owning customer activation and renewal readiness
Learn our product inside and out and help your customers drive business outcomes
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction
Document and share key findings/learnings with the broader Notion organization

Requirements:

7+ years experience of Customer Success or Technical Account Management, or Solutions Consulting, or a related customer-facing role at fast growing B2B SaaS company
Experience managing enterprise or complex customers, including multiple stakeholders and decision-makers
Strong ability to connect product capabilities to customer outcomes and business value
Comfortable working in ambiguous, fast-changing environments and helping build structure
Proven collaboration skills, especially in partnership with Sales and cross-functional teams
Native-level Korean and business-level English proficiency
Curious and willing to adopt AI tools to work smarter and deliver better results

Nice to have:

Technical or developer-adjacent background with the ability to engage credibly with engineering or IT stakeholders
Experience conducting structured customer discovery using design thinking or consulting-style problem framing
Ability to uncover underlying customer needs and translate them into actionable success strategies and stories
Hands-on experience using Notion or similar productivity / collaboration tools

Additional Information:

Job Posted:
February 21, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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