CrawlJobs Logo

Customer Success Manager - West

tines.com Logo

Tines

Location Icon

Location:
United States

Category Icon
Category:
Customer Service

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform. Alongside expansion with existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions in our clients (IT, Engineering, Operations). You will do this by supporting our customers from onboarding to ongoing support to expansion and renewals. You will become a trusted advisor and subject matter expert on the Tines product, helping foster champions within the customer who will identify automation opportunities across their organization. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. The role will also partner closely with Sales, Support, Marketing, and other internal teams.

Job Responsibility:

  • Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
  • Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
  • Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
  • Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
  • Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
  • Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
  • Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

Requirements:

  • 3-5 years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of API's + how they function
What we offer:
  • Competitive salary
  • Startup equity & extended exercise window
  • Matching retirement plans
  • Home office setup
  • Private healthcare plans
  • 25 days annual leave
  • Extra company holidays
  • Generous parental leave programs
  • Flexibility in how and where you work
  • Phone and home Internet allowance

Additional Information:

Job Posted:
January 04, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Tines - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Customer Success Manager - West

Senior Customer Success Manager - West

The Senior Customer Success Manager role will play a critical part in the exciti...
Location
Location
United States
Salary
Salary:
150000.00 - 170000.00 USD / Year
tines.com Logo
Tines
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8 or more years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of how to solve complex problems by utilizing internal resources and when to engage management or leadership
Job Responsibility
Job Responsibility
  • Effectively aligning with customer stakeholders in Tines’ higher-spend and more strategic/enterprise set of accounts accounts to ensure stakeholder alignment and value is being delivered along the customer journey - from onboarding through renewal
  • In conjunction with a Customer Success Engineer (technical resource), orchestrating a first-class onboarding experience to ensure customer use cases are delivered in the specified timeline and customer users have the knowledge and skills they need to build and automate in the platform
  • Reviewing account dashboards, metrics, log-ins, and use cases to determine the health of the customer
  • Identifying issues that impact customers and/or challenges in the business and is able to provide thought leadership in finding a customer solution, and to provide recommendations to streamline existing process through automation
  • Coordinating onboarding and business reviews to evaluate and review performance, align with customer priorities, drive a automation plan/roadmap, and locate new opportunities to promote usage & expansion within existing and new teams
  • Partnering with internal teams to build success plans and account plans, align customer needs with use cases to increase platform usage/adoption/features, and present outcomes to executive stakeholders: VP / C-Suite level alignment
  • Proactively identifying risks to the customer achieving their stated goals, and working with the CSE / PM teams and CS leadership to develop and drive a comprehensive risk mitigation plan
  • Developing and driving a renewal plan and delivering a strategic message to customer users/analysts, management, and the C-Suite on the value of Tines and strategic recommendations for the account
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
What we offer
What we offer
  • Competitive salary
  • Startup equity & extended exercise window
  • Matching retirement plans
  • Home office setup
  • Private healthcare plans
  • 25 days annual leave
  • Extra company holidays
  • Generous parental leave programs
  • Flexibility in how and where you work
  • Phone and home Internet allowance
  • Fulltime
Read More
Arrow Right

Account Manager, Growth & Acquisition West

As an Account Manager focused on Major Law Enforcement Accounts, you’ll play a k...
Location
Location
United States , Denver
Salary
Salary:
73100.00 - 117000.00 USD / Year
axon.com Logo
Axon
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of full-cycle new business sales experience (prospecting to close), ideally in enterprise SaaS or complex B2B
  • Proven ability to consistently exceed quota in a hunter capacity, building pipeline from scratch and closing multi-stakeholder deals
  • Proven success managing large, multi-stakeholder accounts — preferably in the public sector or public safety
  • Experience with sales forecasting, pipeline management, and CRM tools (Salesforce)
  • Comfortable owning a quota and aligning deeply with cross-functional partners to deliver outcomes
  • Exceptional communication skills, with the ability to influence across roles and levels
  • High ownership mentality — you treat your accounts like your business
  • Must be able to travel 60-80% within territory
Job Responsibility
Job Responsibility
  • Drive Revenue & Growth: Close new business and expansions across a territory of major city police departments and county sheriff’s offices
  • Build and manage a long-term growth pipeline
  • maintain accurate forecasts in Salesforce (stage, close date, next steps)
  • Co-own a quota alongside a Key Account Leader
  • all closed revenue is team-attributed
  • Lead Strategic Customer Engagement: Build and expand multi-threaded relationships with senior agency stakeholders
  • Identify whitespace, align Axon solutions to customer priorities, and execute on territory growth plans
  • Participate in executive meetings and QBRs to reinforce value, gather feedback, and uncover new opportunities
  • Coordinate Cross-Functional Execution: Act as the primary liaison between the customer and internal teams (CSMs, Solutions, Legal, Services)
  • Scope clean, aligned deals and ensure seamless handoff and execution for post-sale success
What we offer
What we offer
  • Competitive salary and 401K with employer match
  • Uncapped commissions
  • Discretionary paid time off
  • Robust parental leave policy
  • An award-winning office/working environment
  • Ride along with real police officers in real life situations, see them use technology, get inspired
  • Fulltime
Read More
Arrow Right

Account Executive, Mid-Market West

Our Mid-Market sales team is responsible for managing a portfolio of mid-sized c...
Location
Location
United States , San Francisco
Salary
Salary:
114300.00 - 152400.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of quota-carrying Enterprise Software Sales Experience
  • Experience growing enterprise accounts, and applying strategy that results in greater outcomes
  • Experience engaging and building C-level and executive relationships
  • Experience creating alignment and orchestrating internal account teams
  • Experience managing key customer relationships and closing strategic sales opportunities
  • Extensive experience utilizing a CRM to achieve and correlate key performance metrics
  • Building and leading territory & strategic account plans
  • Experience leading or coordinating Account teams to drive successful customer outcomes
  • Proactively engages customers with a consultative, solution-oriented approach in discovering new opportunities
  • Proven track record of meeting or exceeding performance targets
Job Responsibility
Job Responsibility
  • Develop and implement named Account or Territory plans geared at both maximizing expansion opportunities across a wide portfolio of products and ensuring a high bar of customer success
  • Developing and executing strategic sales plans to achieve company sales goals and targets
  • Identifying and qualifying leads, building relationships with key decision makers, understanding customer needs, delivering sales presentations, negotiating contracts, and closing deals
  • Building and maintaining relationships with C-level and other executive relationships
  • Understanding client needs and proposing appropriate solutions to meet those needs
  • Collaborating with internal teams such as channel, marketing, product, and customer success to ensure client satisfaction
  • Negotiating contracts and pricing agreements with clients
  • Providing accurate forecasting and account planning and sales forecasts to management
  • Staying updated on industry trends and competitors to maintain a competitive edge
  • Traveling to meet clients and attend industry events as necessary
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Senior Solutions Engineer - West (SoCal)

We are looking for a Sr. Solutions Engineer to join our pre-sales team at Tines ...
Location
Location
United States
Salary
Salary:
155000.00 - 165000.00 USD / Year
tines.com Logo
Tines
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of experience in a pre-sales / sales engineering or technology delivery position at a SaaS company
  • Strong technical background and experience working with APIs, and a curiosity to learn new cloud technologies
  • Security and/or IT industry experience
  • Strong skills and experience with uncovering customer needs
  • Experience with delivering compelling demos to customers and winning technical evaluations
  • Experience communicating with business and technical audiences
  • A love for learning, open to giving and receiving feedback and passionate about making clients successful
  • Project management skills and ability to deliver customer solutions
  • Analytical skills and the ability to craft actionable insights from complex data
  • A startup mentality with the ability to adapt in a fast-paced environment
Job Responsibility
Job Responsibility
  • Develop strong and deep knowledge of Tines no-code automation and apply your knowledge to security & IT operations challenges that our customers face
  • Create and deliver compelling presentations to prospective customers and key alliance partners, clearly communicating the value and differentiation of Tines solutions
  • Build and demo Tines Stories with customers to show value and win sales
  • Manage the technical decision process with customers, setting and managing expectations in proof of concepts and/or evaluations
  • Collaborate with Sales to identify key use cases to support competitive account strategies that solve customer challenges
  • Support enablement of Tines’ priority channel and technical alliance partners, and support their pre-sales engineers on customer engagements
  • Be a key source of market feedback into the product organization
  • Contribute to our knowledge base by sharing key customer experiences, technical competitive insights, creating new Tines automation stories from customer and partner interactions and more
  • Support the greater Solutions Engineering team in developing metrics and refining SE operations into best practices that are shared across all SE teams
  • Strategic Leadership: Drive the strategic direction for sales engineering within the SoCal region, aligning with overall business goals and objectives
What we offer
What we offer
  • Competitive salary
  • Startup equity & extended exercise window
  • Matching retirement plans
  • Home office setup
  • Private healthcare plans
  • 25 days annual leave
  • Extra company holidays
  • Generous parental leave programs
  • Flexibility in how and where you work
  • Phone and home Internet allowance
  • Fulltime
Read More
Arrow Right

Solutions Engineer, Mid-Market West

Atlassian is looking for a Pre-Sales Solutions Engineer for our Mid-Market busin...
Location
Location
United States
Salary
Salary:
103500.00 - 165600.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3+ years of experience interacting with mid-market customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done
  • You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
  • You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
  • You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful
  • You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs.
Job Responsibility
Job Responsibility
  • Join Atlassian’s Solutions Engineering Core Team to partner with direct sales, partners and larger account teams on Mid-Market Accounts, tracking the overall customer profile, business problems and complexities, roadmaps, and solution success to optimize the customers within your account team territory
  • Participate in customer discovery to understand the customer's current state, what business problems they want to solve, and map back to the Atlassian products, platforms and solutions that will get them where they want to be
  • Probe for and identify additional opportunities for cross-product/solution expansion
  • Investigate, discover, and assess client pain points
  • Be a product expert of Atlassian software in the pre-sales process, articulating and showing the customer the value of the software and how it can change their way of working
  • Have a broad understanding of full Atlassian product and solution offerings and paint a compelling story of how they work together to unlock the power of teams
  • Lead compelling value-based demonstrations, both standard and customized, flexing across multiple different stakeholder needs, from deep individual product demos to selling the large vision of the whole portfolio
  • Understand, lead, and guide the customer's technical needs in the sales process to gain buy-in from the customer on Atlassian being the right decision
  • Proactively forge strong partnerships with aligned account executives, regularly discussing pipeline, current and upcoming opportunities and needs, bi-directional feedback, and ways to improve the selling cycle together
  • Understand, track and document product feedback and competitive intelligence from customers and advocate for the development internally by documenting and sharing with product management
What we offer
What we offer
  • Health coverage
  • Paid volunteer days
  • Wellness resources
  • Various perks to support family and local community engagement.
  • Fulltime
Read More
Arrow Right

Sr. Solutions Engineer, ITSM West

We’re looking for a Sr. Solutions Engineer to expand our growing business and IT...
Location
Location
United States
Salary
Salary:
Not provided
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of experience interacting with mid-market/enterprise customers in a pre-sales capacity, with excellent communication, strong presentation skills to multi-level audiences, and unmatched agility to do what it takes to get the job done
  • You have experience selling ITSM solutions, helping customers manage and deliver IT services
  • You’re a creative problem solver who can interpret complex business problems, boil them down into solutions, and collaborate with prospects, partners, and the Atlassian sales team to deliver compelling value-based solutions
  • You’re equally comfortable in both a business and technical context, interacting with executives or talking shop with strong technical audiences
  • You love to learn and continuously grow and challenge yourself, are open to giving and receiving feedback, tolerate failure, love to win, hate to lose, and are passionate about making customers and Atlassian successful
  • You’ve got a customer-centric mindset, with a proven track record in building executive relationships with customers and rally the internal teams to collaborate across the company to meet our customers needs
Job Responsibility
Job Responsibility
  • Specialize in Atlassian’s ITSM offerings, leveraging expertise to design, implement, and optimize solutions that enhance service delivery and operational efficiency for enterprise customers
  • Work closely together with our cross-functional teams to drive the customer journey
  • Work with your team to investigate, discover, and assess client pain points and map client business and technical requirements to Atlassian capabilities
  • Partner with sales management to align the overall account plan and customer outcomes
  • Be delivering deeply compelling presentations, demonstrations and proof of concepts to customers and prospect
  • Work with product management to advance Atlassian’s product line and provide customer feedback
What we offer
What we offer
  • health coverage
  • paid volunteer days
  • wellness resources
  • Fulltime
Read More
Arrow Right

Field Marketing Manager, East

Glean is seeking a Field Marketing Manager who will partner closely with our mar...
Location
Location
United States , New York Metro
Salary
Salary:
120000.00 - 170000.00 USD / Year
glean.com Logo
Glean
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor’s degree in Marketing, Business, or a related field
  • 4+ years of experience in a B2B field marketing or events role, preferably in the tech industry
  • Proven track record of planning and executing successful marketing events and campaigns
  • Strong project management skills with the ability to manage multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Proficiency in marketing automation tools (e.g., Marketo, Splash) and CRM systems (e.g., Salesforce)
  • Ability to analyze data and derive actionable insights
  • Willingness to travel within the West region as needed (up to 50%)
Job Responsibility
Job Responsibility
  • Support with planning, coordination, and execution of regional events, including trade shows, conferences, webinars, and customer events
  • Manage event logistics, including venue selection, vendor management, and on-site coordination
  • Develop and implement pre-event, during-event, and post-event marketing strategies to maximize engagement and ROI
  • Facilitate sales enablement and provide ongoing support to ensure the sales team is equipped with the latest marketing materials and messaging
  • Collaborate with the sales team to identify and address regional market opportunities and challenges
  • Foster strong relationships with key stakeholders, including sales, product, and customer success teams
  • Communicate regularly with the West sales team to provide updates on marketing activities, performance, and upcoming initiatives
What we offer
What we offer
  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • opportunity to contribute to your 401k plan
  • home office improvement stipend
  • annual education and wellness stipends
  • vibrant company culture through regular events
  • healthy lunches daily
  • Fulltime
Read More
Arrow Right
New

Systems Engineer (Presales) - Enterprise, West India

As a Pre-Sales Systems Engineer, you are an important member of our technical sa...
Location
Location
India , Mumbai
Salary
Salary:
Not provided
paloaltonetworks.com Logo
Palo Alto Networks
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • BSCS or equivalent or equivalent military experience required and 6+ years of experience as a Pre-Sales Systems Engineer or Solution Consultant or Sales Engineer or Systems Integrator
  • Techno-Commercial Pre-sales experience handling solutions around Network Security (NGFW, IPS/IDS, WAF, DNS security etc), Cloud Security (CNAP, CWPP, WAAS etc), Secops (EDR/XDR, SOAR, SIEM, Threat Management, SOC etc)
  • Pre-sales experience handling Enterprise customers in Indonesia
  • Demonstrable experience with systems installation, configuration, and administration of routers/switches, UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
  • Experience emphasizing L2-L4 Networking (L2 Switching architectures including Spanning Tree, IP routing including OSPF and BGP, L4 Load-balancing)
  • Industry knowledge of security and network product and technology trends
  • Experience selling, demonstrating, installing and/or solving network infrastructure security products
  • Extensive domestic travel within the territory is often required, and international travel may be required as necessary
  • Experience selling network infrastructure based security appliances including, but not limited to - Firewalls, SSL/IPSec VPNs, Security Proxies and Caches
  • Practical experience working with routing and switching products that will be installed adjacent to our appliances
Job Responsibility
Job Responsibility
  • Understand and effectively present our security platform and solutions
  • Work closely with Enterprise customers in West India
  • Create and deliver compelling demonstrations of Palo Alto Networks products and solutions
  • Educate customers and partners on the modern network security landscape
  • Identify and qualify new opportunities and support technical pre-sales activities to opportunity closure
  • Expand the Palo Alto Networks install base within existing accounts
  • Enable and leverage channel partners and work successfully in a channel-driven sales model
  • Create evaluation test plans with customers and lead the evaluation process to a successful conclusion
  • Differentiate from industry technologies and solution
  • Assist customers through the support escalation process
What we offer
What we offer
  • We lead with flexibility and choice in all of our people programs
  • We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy