Customer Success Manager, US Job at Bidease (New York)

Commercial Customer Success Manager

We are looking for an exceptional Customer Success Manager - Commercial to join ...

Location

United States , New York

Salary:

95000.00 - 130000.00 USD / Year

Workato

Expiration Date

Until further notice

Requirements

BS or equivalent education
3+ years of experience in consulting, customer success management and technical account management. Prior experience as an Account Executive, Senior Member of a large consulting firm or CSM in SaaS/iPaaS preferred
Experience in Integration and/or business automation
Understanding of large complex businesses with many stakeholders
Awareness of each of the following roles day to day processes and expertise in several
People (HR), Finance, Marketing, Sales, and Post Sales Customer Organizations
Comfortable operating with revenue targets
Impressive track record of high customer retention and growth
Strong sense of customer empathy and customer-centrism
Excellent interpersonal and communication skills

Job Responsibility

Develop and maintain strategic business relationships with customers to drive adoption and retention
Provide technical Workato product expertise
Be the expert in deployment models and governance structures and share best practices from a business and technical perspective
Educate People, Marketing, Sales, Customer and Finance Operations on the business value achieved through automating their processes
Develop and implement processes and programs to increase usage of the product within the current group and drive cross sell opportunities within other groups
Serve as the primary point of escalation when customer issues arise, troubleshoot, and ensure quick resolution
Provide quantitative/qualitative analysis to inform team decision-making and product roadmap
Become the trusted customer advisor and be the customer advocate within Workato

Senior Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

120000.00 - 140000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization
Experience managing F500 accounts
Familiarity with key engineering benchmarks (Ex - DORA) and the implications of these for development teams
Confident and engaging presentation skills
Ability to quickly grasp and distinctly explain technological and business concepts
Strong verbal & written communication skills
Collaborative, persistent and self-directed
Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry
Familiarity with Salesforce Development Ecosystem
Proficiency using Salesforce, JIRA, GIT, & Zoho

Job Responsibility

Proactively manage a book of business to drive product adoption to ensure a healthy renewal
Where risks may exist, create an Action Plan to drive customers back on track
Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)
Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions
Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success
Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements
Drive new opportunities within your book of business
Guide customers through significant service milestones such as upgrades, new releases, and new features
Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects

Fulltime

Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
A bachelor's degree in a relevant field or equivalent practical experience
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role

Job Responsibility

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls

Fulltime

Customer Success Manager

UpGuard’s mission is to make life easier for security teams by creating solution...

Location

United States , Denver; Austin; Dallas; Chicago; New Orleans; St. Louis

Salary:

85000.00 - 100000.00 USD / Year

UpGuard

Expiration Date

Until further notice

Requirements

2+ years' experience in customer success, project management or account management
Located within US Central or Mountain Time zones
Experience with supporting and building customer relationships in a scalable manner
Highly organized with the ability to update existing documentation and document new processes
An understanding of cyber risk management or risk management frameworks
High-level of proficiency in the English language, both written and spoken
The ability to work cross functionally with many internal groups and be a team player
Curious and willing to learn

Job Responsibility

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
Advocate for the customer
Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

What we offer

Rapidly growing user base
Interesting problems at scale
Learn from industry-leading experts
See the impact of your work on a daily basis
Generous compensation
Free lunch
Flexible work arrangements
Budget for professional development
Gym reimbursement

Fulltime

Customer Success

We’re looking for a self-starting, highly energetic Customer Success professiona...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
A strong scalability and customer excellence mindset
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Excellent problem-solving and analytical skills to address customer needs and concerns
A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

Job Responsibility

Manage a commercial book of business of about 50 - 70 accounts
Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
Build and maintain strong relationships with your clients to drive their success
Play a key role in onboarding clients and defining the best practices across the world
Measure and improve customer satisfaction & experience
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own your NRR + customer health KPIs and track them against the company goals

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Partner Research & Success Manager

The Partner Research & Success Manager will report to our Director of Partner Re...

Location

United States , Seattle

Salary:

115000.00 - 130000.00 USD / Year

Truveta

Expiration Date

Until further notice

Requirements

4+ years of experience working in a field which developed exposure to and understanding of real-world data (RWD), real world evidence (RWE), public health research, or regulatory submissions
2+ years of experience in customer success, account management, or consulting, ideally with a focus on life science customers
Strong project management skills, great written and oral communication, and a willingness to ask questions
Ability to work independently, take ownership of deliverables, navigate ambiguity and juggle multiple projects simultaneously
Proactive mindset that can operationalize implementable solutions and quickly solve problems
Superb attention to detail and ability to complete tasks in a timely manner with a high degree of accuracy
Understanding of scientific and/or technical information and ability to communicate to less familiar audiences
Maintains a high degree of professionalism and enthusiasm

Job Responsibility

Support a portfolio of Truveta customer relationships across a range of research projects. This includes new customer onboarding, ongoing customer education and training, conducting simple and complex data queries, and responding to ad-hoc customer requests
Collaborate with the Partner Research and Success team in meeting internal and external demands by providing project management support. Develop targeted action plans, track progress towards key deliverables, identify any risks, etc.
Clearly summarize the findings of customer analyses in Truveta branded reports, slide decks, and papers
Build operational efficiency. Collaborate with the broader team to maintain and improve internal team processes, standards, and workflows
Contribute to client growth. Facilitate programing that ensures customers receive maximum value from their engagement with Truveta
Proactively identify and raise potential workflow issues
develop and provide recommendations for resolution
Maintain internal visibility at Truveta as a customer advocate and voice
Occasional but mandatory domestic travel (~5x/yr)
The ability to attend virtual meetings that align across US time zones with a preference for PST as that is where most Truveta employees are based

What we offer

Interesting and meaningful work for every career stage
Great benefits package
Comprehensive benefits with strong medical, dental and vision insurance plans
401K plan
Professional development & training opportunities for continuous learning
Work/life autonomy via flexible work hours and flexible paid time off
Generous parental leave
Regular team activities (virtual and in-person)

Fulltime

Customer Success

We’re looking for a self-starting, highly energetic Customer Success professiona...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
A strong scalability and customer excellence mindset
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

Job Responsibility

Manage an enterprise book of business of about 20 accounts
Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
Build and maintain strong relationships with your clients to drive their success
Play a key role in onboarding clients and defining the best practices across the world
Measure and improve customer satisfaction & experience
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own your NRR + customer health KPIs and track them against the company goals

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Senior Manager, Customer Support

Lead our Customer Support department with the goal of driving successful outcome...

Location

United States , Houston

Salary:

Not provided

Tekmetric

Expiration Date

Until further notice

Requirements

5+ years of experience in a leadership role overseeing customer support, preferably in a SaaS environment
Expertise in customer service operations, processes, and infrastructure in support
Experience in addressing customer needs by leveraging AI tools
Ability to gain deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
Prior success in establishing and analyzing business processes that drove higher business operational efficiencies and customer satisfaction
Experience successfully recruiting, building, training, and promoting world class teammates
Excellent collaboration skills and team focus
Clear understanding of core drivers of Customer Success
Candidates must be local to Houston

Job Responsibility

Maintain best in class SLA’s for customer support communication channels, including phone, chat, and email
Establish quarterly strategy and corresponding KPIs, prioritize work and monitor team performance
Drive operational efficiencies in support that allow us to continuously resolve prioritized issues faster, more effectively (higher customer satisfaction score) and with less resources
Manage critical customer escalations to successful outcomes that enable credible reference ability and build trusted customer relationships
Gather results, analysis, quality control metrics, client feedback, questions, audit results and other forms of output in order to monitor, manage and implement additional training and support services as required to ensure the highest quality of services to the customer
Work collaboratively with internal stakeholders such as product, sales, and other departments along with external partners to build customer success programs for new product offerings
Partner cross-functionally to ensure milestones and deliverables are met/delivered on-time and within budget
Lead collaboration and change management with other teams to ensure support-related requirements are successfully created, defined, and approved

What we offer

Flexibility of remote work
Competitive base salaries
Generous Paid Time Off
Paid maternity, parental bonding, and medical leave
Comprehensive health benefits (Medical, Dental, Vision, and Prescription coverage)
Free, confidential counseling through partnership with BetterHelp
401(k) Retirement Savings Plan with 100% employer match on contributions up to 6%
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
Life and Accidental Death & Dismemberment (AD&D) Insurance
Up to $60/month toward fitness, mental health, or wellness

Fulltime

Customer Success Manager, US

Bidease

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

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