Customer Success Manager, US Job at Bidease (New York)

Customer Success Manager

UpGuard’s mission is to make life easier for security teams by creating solution...

Location

United States , Denver; Austin; Dallas; Chicago; New Orleans; St. Louis

Salary:

85000.00 - 100000.00 USD / Year

UpGuard

Expiration Date

Until further notice

Requirements

2+ years' experience in customer success, project management or account management
Located within US Central or Mountain Time zones
Experience with supporting and building customer relationships in a scalable manner
Highly organized with the ability to update existing documentation and document new processes
An understanding of cyber risk management or risk management frameworks
High-level of proficiency in the English language, both written and spoken
The ability to work cross functionally with many internal groups and be a team player
Curious and willing to learn

Job Responsibility

You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals
You will provide resources to your customers, including success plans, customer-specific training sessions and organize regular check in calls
You will engage your customers early and frequently, to help them get the most out of UpGuard from day one and continue to drive engagement
You will translate your customer’s requirements by understanding their risk management frameworks to offer a tailored solution on how best they can utilize UpGuard
You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected
Advocate for the customer
Provide updates to internal cross-functional partners (Product, Sales & Marketing) on customer perspectives, risks, strategic insights, issue resolution activities, expansion & cross-sell opportunities

What we offer

Rapidly growing user base
Interesting problems at scale
Learn from industry-leading experts
See the impact of your work on a daily basis
Generous compensation
Free lunch
Flexible work arrangements
Budget for professional development
Gym reimbursement

Fulltime

Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

80000.00 - 100000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Exposure to customer-facing roles, preferably involving cloud-based/SaaS technology, with a willingness to collaborate with senior stakeholders
Developing presentation skills, and cultivating a personable, positive, and approachable demeanor
Eagerness to quickly grasp and articulate technological and business concepts
Developing verbal and written communication skills
Demonstrated empathy for customers and a passion for contributing to revenue and growth
Developing collaborative, persistent, and self-directed work habits
Basic proficiency using tools such as Salesforce, JIRA, GIT, Zoho, and /or similar Customer Service Portals
A bachelor's degree in a relevant field or equivalent practical experience
An interest in pursuing a career in Customer Success, with an eagerness to learn from senior team members
Must be a US citizen/permanent resident, and capable of obtaining a Government Security clearance if required and live in and work from the US. Green card holders qualify, but H1B or other work visa holders do not qualify for this role

Job Responsibility

Develop a foundational understanding of customers' business and technical objectives, working alongside senior team members to contribute to the creation of strategic joint success plans with clear objectives, milestones, and measurable KPIs
Contribute to the customer's P2V (Purchase to Value) journey, assisting in protecting recurring renewal revenue, and exploring opportunities to enhance Net Retention Rate (NRR)
Ensure customers realize value from their AutoRABIT products, promote license utilization, and collaborate with cross-functional teams to encourage adoption and successful renewals
Assist in monitoring product adoption, customer satisfaction, and overall health scores, contributing to the enhancement of future lifetime value
Support efforts to drive new business growth by cultivating customer advocacy and reference-ability
Collaborate with customer support services, aiding in effective handling of enhancement requests and escalations
Participate in guiding customers through significant service milestones, such as upgrades, new releases, and new features
Collaborate with customer-facing account teams and executives from various departments (sales, support, professional services, engineering, renewal, and partners) to contribute to overall platform success
Contribute to utilizing customer surveys for product and service feedback, assisting in shaping the product roadmap and promoting continuous performance improvements
Responsibility to adhere to set internal controls

Fulltime

Senior Customer Success Manager

AutoRABIT was founded in 2015 to help organizations in regulated industries rega...

Location

United States

Salary:

120000.00 - 140000.00 USD / Year

AutoRABIT

Expiration Date

Until further notice

Requirements

Experience in a customer facing role involving complex technology with collaboration of senior stakeholders within the CTO organization
Experience managing F500 accounts
Familiarity with key engineering benchmarks (Ex - DORA) and the implications of these for development teams
Confident and engaging presentation skills
Ability to quickly grasp and distinctly explain technological and business concepts
Strong verbal & written communication skills
Collaborative, persistent and self-directed
Maintain a high level of professionalism, honesty, empathy, business, and technical acumen across customers and the industry
Familiarity with Salesforce Development Ecosystem
Proficiency using Salesforce, JIRA, GIT, & Zoho

Job Responsibility

Proactively manage a book of business to drive product adoption to ensure a healthy renewal
Where risks may exist, create an Action Plan to drive customers back on track
Partner with broader account teams (account executives, solution engineers, leaders) to achieve key targets (NRR, GRR, CSAT)
Enjoy problem solving to understand what your customer is looking to solve for, mapping solutions to the gaps and outlining the value against proposed solutions
Apply domain/technical knowledge of AutoRABIT, best practices, and customer insights to remove blockers and lead key resources, internally and externally, to proactively support customer’s success
Demonstrate the value customers are getting from the AutoRABIT suite through strategic customer engagements
Drive new opportunities within your book of business
Guide customers through significant service milestones such as upgrades, new releases, and new features
Partner with customer-facing account teams and executives (sales, support, professional services, engineering, and partners) on customer issues/projects

Fulltime

Customer Success

We’re looking for a self-starting, highly energetic Customer Success professiona...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
A strong scalability and customer excellence mindset
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Excellent problem-solving and analytical skills to address customer needs and concerns
A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

Job Responsibility

Manage a commercial book of business of about 50 - 70 accounts
Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
Build and maintain strong relationships with your clients to drive their success
Play a key role in onboarding clients and defining the best practices across the world
Measure and improve customer satisfaction & experience
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own your NRR + customer health KPIs and track them against the company goals

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Customer Success

We’re looking for a self-starting, highly energetic Customer Success professiona...

Location

United States

Salary:

Not provided

ElevenLabs

Expiration Date

Until further notice

Requirements

3-7 years of previous experience in Customer Success in a SaaS, fast-paced organization
A strong scalability and customer excellence mindset
Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
A hybrid of customer & product-driven mentality that prioritizes client satisfaction & scale

Job Responsibility

Manage an enterprise book of business of about 20 accounts
Partner on the development of ElevenLabs’ Customer Success playbook that helps us scale to $500M+ in ARR supporting 1,000s of enterprises
Build and maintain strong relationships with your clients to drive their success
Play a key role in onboarding clients and defining the best practices across the world
Measure and improve customer satisfaction & experience
Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion
Own your NRR + customer health KPIs and track them against the company goals

What we offer

Innovative culture
Growth paths
Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
Annual company offsite
Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

Canada , Vancouver

Salary:

155000.00 - 210000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to up-level direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

Director, Client Solutions

We are looking for a Director for our Client Solutions team. You will oversee a ...

Location

United States , Denver

Salary:

145000.00 - 205000.00 USD / Year

Alloy.ai

Expiration Date

Until further notice

Requirements

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields
Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset
Ability to uplevel direct reports and build scalable enablement curriculum and processes
Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring
Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business
Demonstrated senior selling skills within consultative projects
Ownership mindset demonstrating drive, initiative, energy and a sense of urgency
Highly motivated, self-directed, team player
Success in recruiting, onboarding, and retaining team members

Job Responsibility

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements
Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base
Own Alloy’s Gross and Net Retention numbers
Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value
Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts
Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market
In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

What we offer

Salary is a mix of base and and semi-annual on target bonus tied to team and company performance

Fulltime

US Referral Partnership Manager

As our US Referral Partnership Manager, you will play a pivotal role in building...

Location

United States , Atlanta

Salary:

Not provided

Arrive

Expiration Date

Until further notice

Requirements

Proven Experience: 5+ years in partnerships, business development, or strategic alliances, ideally with experience in B2B distribution partnerships
Background in payments, connected services, fleet management, or technology partnerships is highly valuable
Channel Expertise: Demonstrated success in acquiring, growing, and managing distribution partners across fleet ecosystem
Partner Enablement Skills: Experience activating channel partners to sell through—supporting their sales, cross-sell, and go-to-market efforts to maximize commercial impact
Global Perspective: The role is primarily focused on US growth, but success requires sensitivity to global dynamics and the ability to collaborate across regions
Innovative Mindset: Passion for technology and digital innovation, with a track record of turning new ideas into growth opportunities
Exceptional Communication: Strong interpersonal, negotiation, and presentation skills, with the ability to influence stakeholders at all levels
Languages: Fluency in English required
additional European languages (e.g., Spanish, Norwegian, Swedish, German, or French) are a plus

Job Responsibility

Growth & Acquisition: Identify, pursue, and secure new referral partners in trade associations, maintenance providers, upfitters, and other fleet related service providers
Partner Activation & Revenue Growth: Drive adoption by supporting partners’ sales and cross-sell efforts, equipping them with the tools, training, and co-marketing support they need to successfully take solutions to market
Value Creation: Cultivate strong, productive relationships with existing partners, driving initiatives that expand mutual value and customer impact
Operational Excellence: Establish scalable routines to define, monitor, and deliver SLAs and KPIs with partners
Cross-Functional Collaboration: Work closely with internal teams—product, legal, finance, sales, and marketing—to launch and scale partnership initiatives that align with strategic priorities
Enterprise Navigation: Manage long, multi-stakeholder partnership cycles, including procurement, product integration, and executive-level alignment
Market Insight: Track industry trends and competitive moves to anticipate opportunities and challenges in distribution channels

Customer Success Manager, US

Bidease

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 06, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Manager, US

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success

Customer Success

Director, Client Solutions

Director, Client Solutions

US Referral Partnership Manager

Customer Success Manager, US

Bidease

Location:United States , New York

Category:Customer Service

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 06, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Customer Success Manager, US

Customer Success Manager

Customer Success Manager

Senior Customer Success Manager

Customer Success

Customer Success

Director, Client Solutions

Director, Client Solutions

US Referral Partnership Manager

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Job Posted:
December 06, 2025