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Join our Movement and Champion Restaurant Culture! At TheFork we believe that the best things in life happen around the table, and we are on a mission to connect the world’s favorite restaurants and the broadest community of loyal diners. Under the Manager of Customer Success Manager for TFP, you be the owner and responsible party for growing and maintaining the active TFPay customer base. There is no team management in this role.
Job Responsibility:
Activating and onboarding restaurants to the TFPay solution
Drive the adoption of contactless payments and other payments powered products
Encourage continuous engagement with TFPay and payments powered products
Actively participate in resolution of payment issues and irritants
Cases handling related to: TF Pay / DD / GC / double payment / manage churn request for TF Pay
Be the Voice of Customer for TFPay
Requirements:
French native
Comfortable in English
At least 2 years experience as a customer success or account manager in the sales department working on the B2B side
Customer oriented
Perseverant and patient
Pedagogical with excellent communication skills
Positive, dynamic and energetic
Driven by results and continuous improvement
Experience using a CRM ideally Salesforce
What we offer:
Flexible working environment (2 days home office per week)
Competitive fixed salary, bonus and equity
Lunch vouchers available for each working day
International teams
Highly inclusive working environment
Lifestyle benefits that can be used to reimburse physical, leisure activities, family support, travel etc
Continuous learning and development programs
Free access to the Calm app
A program dedicated to help you have the best work/life balance
Health insurance fully covered by the company
Life Insurance and Disability at no cost to the employee
Amazing offices with dining, coffee point on each floor, and leisure area