Customer Success Manager (Technical) Job at Randstad (Tokyo)

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

United States , San Francisco

Salary:

130000.00 - 160000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

8+ years of relevant work experience working in customer-facing customer success, technical account management or strategic consulting organization
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Help our largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health and hedge account risks based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with the renewals team to achieve target GRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Catered lunches & dinners for SF employees
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

United States , New York City

Salary:

130000.00 - 160000.00 USD / Year

Zip

Expiration Date

Until further notice

Requirements

8+ years of relevant work experience working in customer-facing customer success, account management or strategic consulting organization
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability to establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Help our largest customers drive procurement success on the Zip platform
Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with the renewals team to achieve target NRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Team building events
Flexible PTO
Apple equipment plus home office budget
401k plan

Fulltime

Strategic Customer Success Manager - Technical Account Management

We’re looking for a Strategic Customer Success Manager (equivalent to a Technica...

Location

Canada , Toronto

Salary:

Not provided

Zip

Expiration Date

Until further notice

Requirements

5+ years relevant work experience working in customer-facing customer success, account management or strategic consulting organisation
B2B SaaS experience in a high-paced environment is a benefit
Procurement experience (procurement, sourcing, or vendor management background) and / or familiarity with procurement technologies such as ERP (Netsuite, Coupa, etc.), HRIS (Workday etc.), CLM, GRC, JIRA, ServiceNow workflow management tools
Excellent interpersonal skills and ability establish quick rapport and trust with customers
Strong project management skills to manage a dynamic customer portfolio
Creative problem solver while being attentive to details
Business process-oriented and ability to think about workflow efficiency (e.g. diagrams, conditionally based logic, etc.)
Proactive team player that is able to identify process gaps and willing to jump in and help wherever needed (company, team, self mentality)

Job Responsibility

Define customer business outcomes and partner with our customers to deliver those outcomes on a continuous basis
Act as a trusted procurement advisor and thought partner to continuously educate and enable our customers on Zip’s platform and procurement best practices
Identify champions and build relationships with key business stakeholders across Procurement, Finance, Legal, IT/Security, and Privacy/Compliance teams
Maintain high levels of customer engagement and satisfaction with a focus on customer adoption and loyalty
Manage customer health based on data-driven adoption metrics
Partner closely with product and engineering to translate business needs and requirements into new solutions for customers, while skillfully managing customer expectations
Train and empower customers to be product specialists to become increasingly self-sufficient for their organization
Partner with Sales to manage renewals to achieve target NRR
Continuously improve Customer Success assets and processes

What we offer

Start-up equity
Full health, vision & dental coverage
Commuter benefit
Team building events & happy hours
Flexible PTO
Apple equipment plus home office budget

Fulltime

Customer Success Manager – Technical Onboarding / Scaling SaaS

A profitable, founder-led SaaS company that has grown ~50% year over year is exp...

Location

Canada

Salary:

110000.00 - 120000.00 CAD / Year

Sales Talent Inc

Expiration Date

Until further notice

Requirements

Must be based in Ontario, Canada.
Prior experience in a Customer Success, onboarding, enablement, training, or adjacent client-facing role within a SaaS or tech-enabled company
Able to quickly consume and apply technical information
Strong written and verbal communication skills, with experience training, presenting, or educating customers
Organized, curious, and comfortable working in a remote-first environment

Job Responsibility

Own the end-to-end onboarding and ongoing success of enterprise customers
Lead implementations from kickoff through go-live
Ensure teams are fully enabled to run the platform independently
Work closely with PMO leaders and senior stakeholders
Deliver training and guide configuration decisions
Act as a long-term partner post-implementation
Manage a focused portfolio of accounts post-go-live
Own renewals for smaller accounts and partner with Sales on larger renewals or expansions
Remain accountable for customer health, adoption, and long-term outcomes

What we offer

Benefits
RRSP
24 days PTO plus holidays
Healthcare Plan: Provider: Canada Life, Basic Health Insurance: 80% co-insurance with no deductible, Medical services & supplies coverage
Retirement Plan (RRSP): Provider: Canada Life- Premium Plan: 5% employer matching

Fulltime

Technical Customer Success Manager

As the Technical Customer Success Manager (TCSM) for the Real Estate team, you’l...

Location

United States

Salary:

106000.00 - 125000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years of B2B customer success, implementation, or technical account management experience (SaaS or Real Estate preferred)
3+ years of project management experience
Strong technical aptitude: comfortable with tools such as Google Suite, Salesforce, Asana and Airtable
Excellent written and verbal communication skills
Demonstrated ability to manage multiple projects/accounts in a fast-paced environment
Analytical mindset with keen attention to detail and a solution-oriented attitude
Ability to quickly build trust and rapport with customers, acting as their advocate
Proactive, adaptive, and able to operate independently with minimal guidance
Bachelor’s degree

Job Responsibility

Work with the account manager during the implementation phase for new and existing real estate partners, ensuring seamless onboarding of properties
Manage multiple simultaneous onboarding projects, maintaining high quality and timely delivery
Participate in partner onboarding calls to capture requirements and configure property accounts
Analyze onboarding data to determine optimal configurations and proactively identify blockers
Configure property settings in internal tools, maintaining accurate data in Salesforce, Airtable, and onboarding systems
Oversee peer QA processes to validate correct implementations
Notify relevant stakeholders of any issues or missing data that might delay projects
Execute regular audits on property inventory, content, and configurations
Perform updates, activations, and deactivations for listings and floor plans as required
Manage support queues, including on-call rotations and escalation of complex technical requests

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Technical Customer Success Manager

Help us to increase the number of successful products in the world. A customer-o...

Location

Salary:

Not provided

PostHog

Expiration Date

Until further notice

Requirements

Technically capable
Comfortable reading and occasionally writing code (SQL, JavaScript, Python)
Ability to explain technical details and recommend changes
Ability to advise on configuration best practices and integration
Understand how product teams work, their roles, collaboration, and shipping processes
Strong customer focus
Able to work at scale and prioritize effectively with around 40 customers to manage

Job Responsibility

Be the face of PostHog for 30-60 paying customers in the $10k-$100k ARR range
Ensure customer retention and growth
Build relationships with users and identify key people in each company
Own customer feedback and ensure it gets to the wider team
Be responsive to Slack messages, support tickets, and emails
Monitor product usage and revenue data to ensure customer health
Be proactive in resolving issues
Build automations to help with the role

Fulltime

Senior Technical Customer Success Manager

We are seeking a Customer Success Manager (CSM) who will act as a trusted adviso...

Location

Salary:

Not provided

DevSavant Inc.

Expiration Date

Until further notice

Requirements

Experience managing a book of business as a Customer Success Manager, Technical CSM, or Technical Account Manager (TAM)
Experience with scripting languages, preferably JavaScript
Proven experience conducting customer-facing Executive Business Reviews
Strong consultative and solution-oriented mindset, comfortable working with both technical and non-technical stakeholders
Solid technical aptitude, with the ability to understand, configure, and advise on Fulcrum’s platform capabilities
Ability to partner closely with sales teams on shared accounts and joint action plans
Exceptional organizational skills with the ability to prioritize and manage multiple concurrent work streams
Strong interpersonal skills and the ability to build relationships across all levels of an organization
Outstanding written and verbal English communication skills
Self-starter with a positive attitude, comfortable navigating change and ambiguity in a high-performance environment

Job Responsibility

Own and manage a portfolio of customers, ensuring long-term health, adoption, retention, and value realization
Build and execute customer success plans to support both new and existing customers throughout their lifecycle
Successfully onboard new customers, connecting their initial purchase motivations to real-world value as quickly as possible
Act as a trusted product advisor by deeply understanding customer business needs and mapping them to Fulcrum’s technical capabilities
Demonstrate the value of Fulcrum through targeted, outcome-driven solutions aligned to explicit and implicit customer goals
Monitor customer engagement and proactively reach out at key moments (onboarding, business reviews, expansion opportunities, risk signals)
Partner with Account Executives to drive customer growth through strategic, value-based conversations
Conduct Executive Business Reviews (EBRs) to align on goals, performance, and future opportunities
Maintain accurate and up-to-date customer and activity documentation within the system of record
Share structured customer feedback with cross-functional teams to improve product, processes, and customer experience

Fulltime

Technical Customer Success Manager

As a bilingual French/English speaking Technical Customer Success Manager, who o...

Location

Ireland

Salary:

Not provided

Skyhigh Security

Expiration Date

Until further notice

Requirements

Fluent written and verbal proficiency in both French and English languages
5+ years of customer-facing technical role (Technical Support, Technical Account Manager, Technical Consultant, Solution Architect, Sales Engineer, IT, MSPs or similar) in large enterprise space with solid understanding of technical support processes, customer management/handling skills & ability to work under pressure
Good understanding of OSI Model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, FTP, TFTP, SMTP)
Excellent understanding on application layer protocols (HTTP-HTTPs/SSL), PKI, Network Security – Firewalls/Proxy/VPN and SIEMs
Sound fundamentals of TCP/IP, HTTPs, SSO-SAML, SAAS understanding and in-depth knowledge of Networking & Security Concepts
Strong troubleshooting and problem-solving skills with a customer-first mindset
Excellent customer management skills, including the ability to influence and manage deeply technical customers
Self-motivated, with excellent interpersonal, communication, presentation, documentation skills
Demonstrated ability to translate technical concepts for various audiences
Ability to manage multiple accounts while prioritizing key customer needs

Job Responsibility

Own the relationship with key customers as their technical point of contact and manage the day to day engagement
Drive operational success, best-practice adoption, and long-term customer satisfaction
Guide customers in their journey with our products so that they can maximize the value of our solutions
Help customers to operationalize their security solutions post deployment, and assist them with continuous optimization
Manage the customer relationship and ensure that Skyhigh Security is and continues to be considered a key technology partner within the account
Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results
Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution
Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations
Proactively monitor customer deployments and solutions, and drive communication as needed
Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority

What we offer

Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement

Fulltime

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Customer Success Manager (Technical)

Job Description

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