Customer Success Manager, Strategic Global Brands Job at Canary Technologies (Dallas)

Head of Customer Success – Brands & Agencies

We are seeking a senior leader to serve as Head of Customer Success for Global A...

Location

United States , New York

Salary:

120000.00 - 135000.00 USD / Year

Genius Sports

Expiration Date

Until further notice

Requirements

10+ years of experience in Customer Success, Account Management, or Client Services within Ad Tech, MarTech, or programmatic media
Extensive experience working directly with major global advertising agencies—ideally across multiple holding companies
Deep understanding of agency structures, decision-making processes, and media trading operations
Proven ability to build senior-level agency relationships and drive multi-market partnership growth
Strong understanding of programmatic workflows, data integrations, measurement, and cross-channel campaign execution
Exceptional executive communication skills, with an ability to influence senior stakeholders internally and externally
Demonstrated success in scaling global customer success teams and operations

Job Responsibility

Serve as the senior point of contact for Customer Success with major agency partners and top brand accounts
Collaborate with internal Sales teams to develop joint business plans (JBPs) and executive partnership programs to establish long-term, multi-market collaboration
Strengthen multi-level relationships—from global leadership to regional media directors and platform specialists
Champion the adoption of Genius Sports’s advertising capabilities and educate agency partners on how to integrate these capabilities into media plans, trading strategies, and testing frameworks
Develop the customer success vision and roadmap specifically for global agencies and their operating companies
Build frameworks that drive consistent product adoption across agency networks, regions, and business units
Align success initiatives with agency commercial goals, workflow models, and measurement requirements
Create scalable engagement models that support both enterprise-level relationships and in-market media teams
Lead onboarding, implementation, and activation programs tailored to agency workflows and media planning cycles
Build repeatable success plans that drive campaign performance, operational efficiency, and platform education across hundreds of client accounts throughout the sports calendar

What we offer

variable compensation schemes
US benefits
401k plans

Fulltime

Director, Global Customer Care

Circle K seeks an experienced and visionary Director of Global Customer Care to ...

Location

United States of America , Tempe

Salary:

Not provided

Circle K

Expiration Date

Until further notice

Requirements

Bachelor’s degree required
MBA or relevant advanced degree preferred
10+ years of progressive leadership experience preferred, in global customer experience, service operations, product management
transformation, digital strategy, or related fields—ideally in high-growth, customer-centric organizations, including a minimum of seven years of management responsibility
Proven ability to design and lead enterprise-scale transformation agendas, integrating automation, AI, and advanced technologies (e.g., Salesforce, Genesys) to modernize the customer journey and elevate service delivery
Proven success leading large-scale, global customer care operations, including management of BPOs, contact center teams, and multi-channel service delivery models
Demonstrated success in growing, developing, and retaining high-performing teams while fostering a culture of trust, inclusion, and engagement
Exceptional storyteller with strong executive presence and communication skills
Track record of delivering measurable improvements in NPS, CSAT, FCR, AHT, and cost-to-serve while simultaneously elevating customer satisfaction and agent performance
Deep curiosity and understanding of customer behavior, digital trends, and service design principles

Job Responsibility

Architect and execute a bold, multi-year roadmap that redefines customer service as a strategic asset
Integrate Customer Care into the enterprise value chain, supporting loyalty, retention, brand differentiation, and digital engagement
Influence and align executive stakeholders across Operations, Technology, Marketing, Digital, and Product to embed customer strategies into core business initiatives
Serve as the Voice of the Customer (VOC) at the leadership table, integrating customer insights into company-wide decisions
Drive North America operational excellence, optimizing KPIs like NPS, CSAT, AHT, SLA, and cost-to-serve across BPO and internal teams
Cultivate a winning partnership with BPO vendors, holding them accountable to commercial terms, service-level agreements, and performance commitments while driving operational efficiency, productivity gains, and continuous improvement
Lead and inspire a high-performance global team, fostering a culture of accountability, agility, and innovation across onshore and offshore teams
Lead strategic portfolio and investment planning, prioritizing initiatives and demonstrating ROI and customer value
Establish global governance and standardization, creating playbooks and frameworks to harmonize execution across markets and functions
Deploy and maximize next-gen customer care technologies, including Salesforce Service Cloud, Genesys, AI chat, and automation to boost self-service, deflection, and personalization

What we offer

Competitive Group Benefits Program: Complete benefits packages (medical, dental, vision etc)
401 K: Plan for your future and retire with peace of mind with our 401 K plan, helping you build a secure financial future
Stock Purchase Plan: Invest in your future and share in our success with our employee stock purchase plan, allowing you to become a shareholder of Circle K
Paid Time Off: Recharge and rejuvenate with paid time off
Employee Discounts: Enjoy our People Perks which allows for great discounts on food and fuel, making it even easier to fuel up and stock up on your favorite goodies
Recognition and Rewards: We celebrate our team's achievements and milestones with a range of recognition programs, rewards, and incentives to show our appreciation for your hard work and dedication
Mentorship Program: Take your career to new heights with our mentorship program, where seasoned professionals provide guidance, support, and valuable insights to help you reach your full potential
Winning Culture: Fortune 500 company and a 3-time Gallup Exceptional Workplace Award Winner

Fulltime

Manager of Customer Advocacy

This role supports the organization by managing and handling, for all company br...

Location

United States , Tulsa

Salary:

Not provided

avisbudgetgroup

Expiration Date

Until further notice

Requirements

High School diploma required
Bachelor’s degree is preferred
Car rental industry experience /ABG experience is preferred
Minimum of 5 years of customer service/contact center experience
5 or more years of management experience in a similar business operation
Strong leadership, customer service, decision making, and problem-solving skills
Strong analytical and organizational skills
Proficient PC skills, including MS Word, Excel, Outlook, and PowerPoint
Ability to work with all levels of management throughout ABG globally
Ability to manage confidential situations that require “attorney-client privilege” treatment

Job Responsibility

Initiate investigations to determine root cause of potential/actual legal allegations
Partner with all levels of organization/management to gather data and facts related to the allegations
Assimilate and analyze the data received to make appropriate recommendations to legal department for ultimate resolution
Responds directly to customers on behalf of the organization, to handle highly sensitive customer issues
Leads and manages the activities of the internal Customer Service departments such as social media, Phone, Email, Executive Response and Partner Support
Facilitate escalated customer service issues received from senior leadership team, Integrity Hotline, Public Relations, Legal, Customer Service, Field Operations and Damage/Claims department
Interact with various licensees to determine right way of responding, review policy issues that impact licensee operations
Provide suggestions to help them comply with ABG and yet have a successful business operation
Intervene with licensee operations, licensee and field operations to help resolve disputes, such as adjustments
Ensure compliance with the ABG and Department of Justice agreement, related to disability services

What we offer

Paid time off
401K retirement plan with company matched contributions
Access to Medical, Dental, Vision, Life and Disability insurance
Eligible to elect other voluntary benefits including: Group Legal, Identity Theft, Insurance, FSA, additional life insurance coverages
Contribute up to $260 as a tax free benefit for public transportation or parking expenses
Employee discounts, including discounted prices on purchase of Avis / Budget cars
Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service, and more

Fulltime

Global Communication Manager

We are seeking an experienced Global Communication Manager to lead our communica...

Location

Switzerland , Genève

Salary:

Not provided

Teoxane

Expiration Date

Until further notice

Requirements

Master’s degree in Communications, Public Relations, Marketing, or a related field
+10 years of experience in global communication, medical devices or pharmaceutical sector with a focus on internal and external communications and thought leadership
Demonstrated ability to advise senior leaders on strategic messaging and executive visibility
Excellent writing and verbal communication skills across internal and external channels
Strong expertise in shaping brand reputation and managing stakeholder engagement
Successful track record in leading internal communication programs that drive employee engagement
Experienced in developing and executing crisis communication strategies
Skilled in training and supporting local teams to ensure global consistency
Good proficiency with media monitoring tools (e.g., ARGUS, Brandwatch, Cision) for insights and reporting
Effective collaborator across global, multicultural teams and functions

Job Responsibility

Serve as the trusted communications advisor to the leaders, providing ongoing counsel and support for written and verbal communications
Develop presentation materials and expand the executives’ external presences through thought leadership activities
Collaborate closing with CHRP to keep employees informed and engaged through effective communication channels and strategies
Lead and execute strategic internal communications programs, including quarterly town hall meetings and regular updates
Manage the internal communications calendar and create engaging content for various channels
Manage corporate messaging, brand perception, and stakeholder relations to enhance the company's reputation and visibility
Partner with communication and PR colleagues to support executive visibility & campaigns efforts, including conferences, events, media relations and social platforms
Be the point person for media monitoring, coordinating with agency partners, maintaining media coverage tracker and managing media relations inbox
Develop and oversee the creation of high-quality content for various communication platforms, including newsletters, press releases, social media and the company website
Collaborate with the Social Media & Influence function, ensuring alignment with global communication strategy and consistency across platforms and influencer activations

Global Partnerships & Revenue Manager

We’re looking for a Global Partnerships & Revenue Manager to drive measurable re...

Location

Singapore , Singapore

Salary:

Not provided

ahrefs

Expiration Date

Until further notice

Requirements

Experience in sponsorships, partnerships, or B2B marketing within SaaS, tech, or martech industries
Proven success in securing and managing sponsorships, negotiating contracts, and delivering measurable ROI
Strong cross-functional collaboration and communication skills, with experience managing global stakeholders
Demonstrated ability to connect event strategy to lead generation and pipeline growth
Strategic thinker with a data-driven approach to event and sponsorship performance
Experience working across US, EU, and APAC markets preferred
Autonomous, proactive self-starter, able to lead, define, and execute initiatives with minimal direction

Job Responsibility

Partnership Revenue Generation: Develop and execute sponsorship and partnership strategies that convert event presence into enterprise revenue
Sponsorship Sales & Negotiation: Identify, pitch, and close sponsorship opportunities with key partners and C-level stakeholders
manage long-term partner relationships
Lead Acquisition & ICP Targeting: Identify and attract Ideal Customer Profile (ICP) leads to Ahrefs events
collaborate with Sales to ensure these prospects are meaningfully engaged and converted into opportunities
Budget & ROI Management: Oversee event and sponsorship budgets ($400K–$1M range), ensuring measurable returns and optimising spend for maximum impact
Cross-Functional Collaboration: Work closely with Marketing, Sales, and other teams to align event strategy with revenue and pipeline objectives
Brand Visibility & PR: Lead brand amplification through top-tier media coverage, event activations, and global industry conferences
Performance Tracking: Define, track, and report KPIs for event-driven revenue, lead generation, sponsorship ROI, and brand reach across short, mid, and long-term timeframes

Project Manager

At AKQA, we blend the imaginative application of art and science to create beaut...

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Successfully deliver projects up to/or above £350k budget, with high-quality deliverables, on time and to budget
Identify what success looks like for each project, with client agreement, to ensure we achieve that as a team
Elicit and document accurate requirements internally or from clients at outset of project
Use AKQA management information system (Workbook) to effectively create, track and monitor overall projects, burn rates and financial progress. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen
Author well-crafted Project Status Reports, ensuring they are submitted on time, every week (95% compliance target)
Forecast resource requirements across teams and assist Resource Management and the People team to plan proactively
Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in the scope of work
Communicate effectively to all stakeholders, both verbally and in written formats
Work with leads to accurately estimate an agree scope of work according to the most appropriate model (e.g. fixed-price, capped time and materials, by project phase)
Write thorough, considered scopes of work that can act as a contract for your projects. Define and agree the scope of work internally and with client/s and ensure projects are delivered within this agreed scope

Job Responsibility

Responsible for the full life cycle of medium sized client projects from inception through to delivery
Translating a brief into a detailed scope document, planning and budgeting projects accurately and managing the project and team effectively
Client-facing role requiring effective communication and management across all internal disciplines

What we offer

AKQA is committed to developing wellbeing and supporting life choices for our team. We provide an extensive range of benefits

Project Manager

At AKQA, we blend the imaginative application of art and science to create beaut...

Location

United Kingdom , London

Salary:

Not provided

AKQA

Expiration Date

Until further notice

Requirements

Successfully deliver projects up to/or above £350k budget, with high-quality deliverables, on time and to budget
Identify what success looks like for each project, with client agreement, to ensure we achieve that as a team
Elicit and document accurate requirements internally or from clients at outset of project
Use AKQA management information system (Workbook) to effectively create, track and monitor overall projects, burn rates and financial progress. Highlight potential overruns before they occur. Escalate and resolve financial issues as they happen
Author well-crafted Project Status Reports, ensuring they are submitted on time, every week (95% compliance target)
Forecast resource requirements across teams and assist Resource Management and the People team to plan proactively
Tailor and communicate an appropriate project structure by methodology or project phase. Document this clearly in the scope of work
Communicate effectively to all stakeholders, both verbally and in written formats
Work with leads to accurately estimate an agree scope of work according to the most appropriate model (e.g. fixed-price, capped time and materials, by project phase)
Write thorough, considered scopes of work that can act as a contract for your projects. Define and agree the scope of work internally and with client/s and ensure projects are delivered within this agreed scope

Job Responsibility

Responsible for the full life cycle of medium sized client projects from inception through to delivery
Translating a brief into a detailed scope document, planning and budgeting projects accurately and managing the project and team effectively
Client-facing role requiring effective communication and management across all internal disciplines

What we offer

An extensive range of benefits (see company website)
Commitment to developing wellbeing and supporting life choices for our team

Fulltime

Sr. Manager, Brand & Content

We are seeking a Sr. Manager, Brand & Content to lead the creation of a scalable...

Location

United States

Salary:

Not provided

Teradata

Expiration Date

Until further notice

Requirements

Strategic thinker who can connect brand vision with content execution at scale
Collaborative leader who thrives in cross-functional, global environments
Strong project management and organizational skills to manage multiple priorities
Data-driven mindset with ability to measure and demonstrate brand/content impact
Comfortable leading both creative vision and operational rigor
Deeply customer-centric leader who prioritizes advocacy, ensuring the customer perspective is embedded into brand, content, and processes

Job Responsibility

Define and evolve the company’s global brand narrative, messaging house, and content standards to ensure consistency across regions, industries, and business units
Develop scalable content strategies that support corporate marketing objectives (brand awareness, thought leadership, pipeline acceleration)
Partner with product marketing, digital and lifecycle marketing, and GTM marketing to align storytelling with business priorities
Champion customer advocacy by framing narratives and content around customer needs, ensuring storytelling resonates with both existing and potential customers
Own the development and execution of corporate-level brand campaigns, including global awareness, thought leadership, and major launches
Ensure campaigns reflect the global brand narrative and amplify corporate priorities across channels
Partner closely with the Director of Digital to activate campaigns through paid, owned, and earned channels — with Brand driving the what (story, creative, content) and Digital driving the how (channel mix, targeting, optimization)
Provide toolkits and campaign assets that enable regional teams to adapt campaigns for local market needs while ensuring brand consistency
Ensure all campaigns are built around a customer framework—speaking authentically to customer priorities, challenges, and aspirations
Build and manage an in-house content and creative function to deliver global-level campaigns, hero content, and corporate initiatives

What we offer

We prioritize a people-first culture
We embrace a flexible work model
We focus on well-being
We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are

Fulltime

Customer Success Manager, Strategic Global Brands

Canary Technologies

Location:
United States , Dallas ▼
San Francisco
New York
Atlanta
Phoenix
Washington, D.C.

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 30, 2026

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