Customer Success Manager, Strategic Global Brands Job at Canary Technologies (Dallas)

Customer Success Manager (Brand Protection)

We are seeking a proactive, strategic, and resilient Brand Protection Partner to...

Location

United States

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Relevant Experience: Previous experience in Brand Protection, Customer Success, or Account Management (ideally within the IP or legal tech space)
Client-Facing: You aren’t scared of joining client calls alone. You can handle being 'put on the spot' by a frustrated stakeholder and can turn a challenging conversation into a productive partnership
IP Savvy (A Plus, Not a Must): While a legal or IP background is highly preferred to give you 'critical eyes' in front of the client, it is not compulsory. We value curiosity and the ability to learn our niche expertise quickly
Technical Agility: You are comfortable navigating a suite of platforms and proprietary tools. You should be 'tech-smart' enough to proactively reach out to our engineering teams to solve problems
The 'Company Mindset': You prefer the fast-paced, collaborative environment of a global tech company over the rigid structure of a traditional law firm
Proactivity: You don’t wait for an 'endover' or a manual. You are a self-starter who reaches out across departments to get the job done
Analytical Storytelling: You can look at a spreadsheet of infringements and tell a compelling story about geographical trends and strategic pivots
High Emotional Intelligence: You understand the nuances of client sentiment and can remain calm, firm, and empathetic under pressure
Operational Agility: You can manage multiple priorities in a fast-paced environment, moving from a high-level strategy meeting to a deep-dive data analysis without missing a beat
Global Impact Driven: You are motivated by the knowledge that your work directly combats organized crime and protects consumers from dangerous products

Job Responsibility

Strategic Account Ownership: You own the customer journey. You will create, drive, and continuously improve bespoke brand protection strategies, ensuring our services don't just meet—but exceed—client expectations
Value Translation: You will lead quarterly business reviews and regular strategy sessions. Your job is to dive into the data, explain the 'why' behind the reports, and demonstrate the tangible ROI of our enforcement efforts
Cross-Functional Collaboration: You are the bridge between the client and our internal operations team. You’ll work daily with Operations and Delivery teams to meet KPIs, and partner with Account Managers to identify growth opportunities and ensure seamless renewals
Escalation & Crisis Management: You are calm in the storm. You’ll handle difficult conversations and high-pressure client escalations with poise, providing firm, clear, and evidence-based solutions when challenges arise
Industry Curiosity: Stay ahead of the curve on IP laws, counterfeiting trends, and emerging tech. You’ll have the opportunity to participate in thought leadership and speak at industry events to represent the Corsearch mission

Sr. Associate, Account Manager - Strategic Partnerships

The Account Manager, Strategic Partnerships will be responsible for the day-to-d...

Location

United States , McLean, Virginia; Richmond, Virginia; New York, New York

Salary:

111200.00 - 138400.00 USD / Year

Capital One

Expiration Date

Until further notice

Requirements

Bachelor's Degree or military experience
At least 5 years of experience in strategic account management with global hotel chains
At least 3 years of enterprise sales experience and training

Job Responsibility

Manage a portfolio of lodging supply partners and be accountable for driving growth and performance across Capital One Travel’s distribution channels
Partner with the Strategic Chain team to seamlessly onboard new hotel contracts, leveraging Capital One Travel’s connectivity solutions
Create and deliver tailored account development plans, performance reviews, and reporting
Build consultative, long-term relationships with supply partners through regular and open communication
Analyze account performance, identify areas of opportunity, and provide actionable recommendations
Track partner performance and interactions in Salesforce to ensure alignment and visibility
Share competitive intelligence and insights on local trends, customer needs, and market dynamics
Take ownership of customer success initiatives, proactively resolving partner challenges
Serve as the main day-to-day contact for hotel partners while collaborating closely with the Hotel Supply acquisition team
Deliver data-driven insights and recommendations to internal account stakeholders for presentation to brand partners

What we offer

Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Health, financial and other benefits

Fulltime

Senior Demand Generation Manager, Global Campaigns

We're looking to add a Sr Demand Generation Manager to our marketing team to run...

Location

Ireland

Salary:

105000.00 - 132000.00 EUR / Year

Tremendous

Expiration Date

Until further notice

Requirements

7+ years running international demand generation campaigns that drive results
Experience running land and expand campaigns in new markets
A proactive approach to monitoring performance and adjusting tactics to make campaigns successful
Agility and speed in testing new channels to drive brand awareness, engagement, and conversion
Proven success working with cross-functional teams to drive value and results
An eye for detail and a transparent written and verbal communication style
Multilingual is a plus (French, Spanish, German)

Job Responsibility

Build and activate strategic multi-channel plans tailored to Europe that support the buyer’s journey from awareness to consideration to deal open
Create a land and expand motion to test for market viability in EMEA, APAC & LATAM
Deploy and manage demand generation campaigns across a couple customer segments
Drive continuous improvement through testing and performance optimization to achieve click, conversion, deal, and ROAS targets
Partner cross-functionally with product marketing, content marketing, web, and the demand gen team to develop performant ad creative & landing pages that maximize impact
Partner directly with SDRs to educate on demand gen campaigns and build a feedback loop that supports deal growth

What we offer

Offers Equity
Competitive pay, equity and benefits
Fully remote company
Smart people and a great culture

Fulltime

Customer Success Associate - Online Brand Protection

As an Associate Brand Protection Partner, you will own the client relationship r...

Location

United States

Salary:

Not provided

Corsearch

Expiration Date

Until further notice

Requirements

Previous experience in Brand Protection or related role preferred (Preferably experience as Client Manager/ Coordinator or equivalent position)
Ability to communicate clearly, delegate tasks, provide feedback, and set goals and expectations
Strong customer service skills
Must be able to monitor health of customer relationships and ensure our services meet the clients’ expectations
Must be able to identify problems, analyze data, and develop solutions to address them
You must also be able to make difficult decisions, prioritize tasks, and manage resources effectively
Strong knowledge of the Brand Protection industry, including online infringement and counterfeiting
Strong interpersonal skills. Must be able to work well with others and build positive relationships with your colleagues, and other stakeholders
Effective communication is key to successful client programs. Must be able to communicate clearly and effectively with individuals assigned to their clients, superiors, and other stakeholders
Ability to build and maintain strong relationships with clients and internal teams

Job Responsibility

Primary ownership and accountability for the customer
Create, drive, and continuously improve the strategy for customer
Agree on KPI’s or other success measures with the customer
Actively monitor and report on progress for all customer programs
Provide regular performance feedback for all Client Manager/ Coordinators working in your team
Deal with customer communications and escalations in a timely manner to ensure quick resolution
Undertake and lead on quarterly customer business reviews for feedback and provide suggestions on program improvements
Monitor health and own accountability for all customer
Assist the Operations Manager in your region with the recruitment for new members assigned to your customers as and when required
Bring customers with common issues together to share best practice and common enforcement issues/ targets for action

Technical Success Manager

As our Technical Support Specialist, you’ll be joining our B2B Client Services t...

Location

Lithuania , Vilnius

Salary:

1800.00 - 2200.00 EUR / Month

Bazaarvoice

Expiration Date

Until further notice

Requirements

Fluent in French
Proficient in both written and verbal B2B communication in English
Possesses a drive/passion for providing exceptional customer service
Analytical and detail-oriented
Excel at problem-solving both from a technical and strategic perspective
Familiar with Web 2.0 technologies, such as HTML, CSS, JavaScript, API, and XML (reading and understanding the code)
Ability to prioritize and manage multiple priorities in a dynamic environment
Experience working in a client-facing role (preferably in application/software support)
Experience working with enterprise clients especially large retailers and global brands (B2B)

Job Responsibility

Troubleshooting cases of medium to high complexity that involve different Bazaarvoice features and products
Reading, comparing, and explaining technical concepts and documentation (limitations, requirements, functionality) to various audiences (technical and non-technical, internal and external teams)
Providing consultative guidance to assigned clients on how to resolve Bazaarvoice-related issues on their site while maintaining empathy and professionalism
Participate in or lead client meetings and demonstrate detailed technical knowledge of our product and how our clients are utilizing it on their respective websites
Work independently or collaboratively with internal teams (Client Success, TAM’s, Client Delivery, Network, CII, etc.) as well as our clients to resolve concerns, issues, and questions in a professional and timely manner

Fulltime

Senior Manager Strategic Sourcing Supply Chain and Engineering

The hands on position leads and manages a North America strategic sourcing team ...

Location

United States , Miami

Salary:

Not provided

Carnival Cruises

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Supply Chain Management, or a related field
Professional certification in procurement or supply chain management (e.g., CPSM, CSCP) a plus
Minimum of 7 years of experience in sourcing or procurement ideally within technical or engineering-focused environment
Proven track record of successful contract negotiations and supplier management
Experience in implementing sustainability initiatives within the supply chain
Strong leadership skills
Strong analytical skills
Ability to influence cross-brand stakeholders in a fast-paced global environment

Job Responsibility

Develop & execute both short and long-term strategic sourcing plans for N. American brands
Leverage N. American volume, knowledge and relationships improve terms, cost and supply chain performance
Work with various parties to track, meet, and report on the cost innovation targets
Work with various stakeholders on strategic projects to determine business requirements, assess supply markets, develop a sourcing strategy
Lead Supplier Relationship Program for strategic supplier base
Participate in and lead N. America brands participation in Carnival Corporation's Corporate sourcing initiatives
Participate or lead conversations with Sr. leaders both internally and externally about strategic sourcing opportunities
Drive continuous improvement by identifying process enhancements
Provides formal supervision to individual employees in the technical sourcing team
Recommends staff recruitment, selection, promotion, advancement, corrective action & termination

What we offer

Annual cash bonus program
Comprehensive and innovative benefits
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off
Holidays
Vacation Time

Fulltime

Senior Customer Marketing Manager

We are looking for a strategic and highly execution-oriented Senior Manager to o...

Location

United States , Los Angeles, California

Salary:

164000.00 - 205000.00 USD / Year

BlackLine

Expiration Date

Until further notice

Requirements

Experience: 6+ years of experience in customer marketing, or customer advocacy within an enterprise B2B SaaS environment, with deep expertise building and scaling customer advocacy programs that drive engagement, credibility, adoption, and customer-led growth
Advocacy Expertise: Proven track record of designing and operationalizing complex advocacy initiatives. This includes managing end-to-end case study pipelines, executing targeted 3rd-party review campaigns across tier-one platforms to support industry reports and awards, and orchestrating comprehensive customer award programs. Adept at building multi-channel outreach templates, managing intake/nomination forms, and maintaining organized asset repositories
Strategic Execution: Strong ability to translate high-level department goals into actionable programmatic strategies, successfully scaling global advocacy programs, review campaigns, and customer recognition initiatives
Cross-Functional Collaboration: Experience partnering with Go-To-Market, Analyst Relations, Product Marketing, and Sales teams to ensure advocacy efforts are fully aligned with broader pipeline, demand generation, and revenue goals
Technology Proficiency: Hands-on experience managing and optimizing customer advocacy platforms, sales enablement tools, CRM, and marketing systems (e.g., ReferenceEdge, Highspot, Champion, Salesforce, survey/form builders, Wrike and design tools like Canva)
Data-Driven Mindset: Ability to leverage commercial signals, product health data, and engagement metrics to build targeted coverage matrices and prioritize advocate outreach
Lifecycle & Adoption Expertise: Deep understanding of customer journey mapping, lifecycle nurture programs, and adoption marketing strategies that actively drive product utilization and account growth
Customer Relationship Building: Demonstrated ability to actively build, nurture, and maintain direct, high-value relationships with enterprise customers, key champions, and executive sponsors

Job Responsibility

Own the programmatic strategy and execution of overarching customer advocacy initiatives. Design, operationalize, and scale programs that systematically identify, recruit, and activate BlackLine champions
Design and lead targeted customer adoption marketing programs, setting the strategy for driving deeper product utilization so customers maximize their platform investment and naturally progress into advocates
Partner cross-functionally to support customer adoption initiatives that increase engagement, accelerate value realization, and amplify customer proof across the business
Collaborate with leadership to shape the 3rd-party review strategy while managing ongoing vendor relationships (e.g., Gartner Peer Insights, TrustRadius, G2). Drive internal alignment with Go-To-Market, Analyst Relations, and Communications teams
Implement a tiered review investment strategy based on our Ideal Customer Profile (ICP). Assess advocate readiness using product health, engagement, and commercial signals. Develop review prioritization tiers, a quality hierarchy, and a coverage matrix (persona, segment, vertical, region, module, recency) that prioritizes review quality and relevance over sheer quantity
Ensure 3rd-party review insights and advocacy assets are seamlessly fed into and leveraged across Demand Generation, ABM, Sales Enablement, Analyst Relations, Product Marketing, Product Management, Brand, and Renewals
Manage the end-to-end customer story pipeline
partner cross-functionally to identify strategic advocates and oversee the production of high-value case studies, videos, and testimonials
Administer and optimize advocacy, adoption, and enablement platforms (such as ReferenceEdge, Highspot, Champion, or similar tools) ensuring global Sales and Customer Success teams are consistently equipped with the latest customer proof
Activate and scale customer proof assets including case studies, testimonials, and advocacy content by embedding them across Sales, Marketing, Customer Success, campaigns, and events to drive credibility, adoption, and customer led growth

What we offer

short-term and long-term incentive programs, based on eligibility
robust offering of benefit and wellness plans

Fulltime

Customer Marketing Manager - Ho Chi Minh

We are seeking a dynamic and experienced Customer Marketing Manager (Rx) to lead...

Location

Vietnam , Ho Chi Minh City

Salary:

Not provided

GSK

Expiration Date

Until further notice

Requirements

Bachelor's degree in Pharmacy or Medicine
A minimum of 5 years of experience in brand management, ideally within the ETC pharma industry
Strong understanding of pharmaceutical regulatory environment
Proven experience in implementing successful marketing campaigns
Excellent communication, presentation, and interpersonal skills
Strong analytical and strategic thinking capabilities
Ability to collaborate effectively in a team-oriented environment

Job Responsibility

Lead the development and implementation of strategic marketing initiatives for one of our key Rx established brands
Develop and execute comprehensive brand plans aligned with business objectives and market demands
Conduct market analysis to understand competitive landscape, customer insights, and trends
Monitor and adjust strategies based on brand performance metrics to achieve targets
Plan and implement omnichannel marketing campaigns
Develop promotional materials in compliance with regulatory standards
Collaborate with field force teams to deploy effective tools and training for healthcare professionals
Coordinate with internal teams (medical, regulatory, omnichannel) to ensure cohesive brand messaging
Build and maintain relationships with key opinion leaders, healthcare professionals, and external stakeholders
Partner with global and regional teams to leverage best practices and maintain alignment

What we offer

Competitive base salary
Annual bonus based on company performance
Flexible working options available for most roles
Learning and career development
Access to healthcare & wellbeing programmes
Employee recognition programmes

Fulltime

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Customer Success Manager, Strategic Global Brands

Job Description

Job Responsibility

Requirements

Nice to have

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