Customer Success Manager

Customer Success Manager - Strategic Accounts

Assembled

Location:
United States , San Francisco

Category:
Customer Service

Contract Type:
Not provided

Salary:

130000.00 - 170000.00 USD / Year

Save Job

Apply Position

Job Description:

In this role, you’ll work regularly with our largest, “Strategic” customer accounts, often managing multiple, executive-level stakeholders, to consult on best practices and drive business outcomes across the Assembled Platform. You’ll help these customers get maximum value out of Assembled by understanding their priorities, helping to maximize ROI and uncovering additional expansion opportunities. You will have a big hand in everything we do from expanding our post-sales customer journey, identifying account expansion strategy, and serving as the Voice of the Customer with product and engineering for our quarterly roadmap process. At Assembled, we believe strongly in the value of customer-led growth, and this role is designed to drive exactly that. This is a high priority team within Assembled with exposure to cross-functional leadership (including CEO, co-founders) and a large level of responsibility that will help accelerate your career.

Job Responsibility:

Account manage a portfolio of our most strategic customers as you help them achieve their goals on Assembled Platform (WFM and Assist AI) and drive business outcomes with senior stakeholders
Project-manage customer initiatives with internal & external stakeholders, collaborating cross-functionally (often with product, sales, partnerships, etc) to drive results
Actively gather and communicate learnings and customer feedback to product and engineering teams. Identify top customer challenges and articulate them effectively to shape product improvements.
Drive and own retention efforts to identify upsell opportunities, lead renewal negotiations and own churn mitigation
Lead strategic initiatives to improve our Customer team processes including projects such as identifying scaleable ways through data to identify churn risk and expansion opportunities and designing the playbooks to increase customer retention and drive product adoption
Maintain and build our systems with the goal of powering our metrics tracking, operational cadence and increasing our ability to be proactive and prescriptive in how we engage with customers
Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle.

Requirements:

Preferred: 5+ years of working experience with at least 3 years in customer-facing, highly strategic, operational, and analytical environments e.g. business operations, management consulting or customer success.
Relationship building & managing up
You don’t give up: You have the grit, determination and tenacity needed to push through roadblocks within highly unstructured environments
You have a track record for getting things done
You can think strategically while being in the weeds
You have a growth mindset
You have a nose for value
You are a great team member
You get on the plane: You are willing and able to travel to meet with customers in person for onsite training, business reviews, and executive engagement.

What we offer:

Generous medical, dental, and vision benefits
Paid company holidays, sick time, and unlimited time off
Monthly credits to spend on each: professional development, general wellness, Assembled customers, and commuting
Paid parental leave
Hybrid work model with catered lunches everyday (M-F), snacks, and beverages in our SF & NY offices
401(k) plan enrollment
Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

Additional Information:

Job Posted:
February 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

Assembled - All Job Offers

Job Link Share: