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In this role, you’ll work regularly with our largest, “Strategic” customer accounts, often managing multiple, executive-level stakeholders, to consult on best practices and drive business outcomes across the Assembled Platform. You’ll help these customers get maximum value out of Assembled by understanding their priorities, helping to maximize ROI and uncovering additional expansion opportunities. You will have a big hand in everything we do from expanding our post-sales customer journey, identifying account expansion strategy, and serving as the Voice of the Customer with product and engineering for our quarterly roadmap process.
Job Responsibility:
Account manage a portfolio of our most strategic customers
Project-manage customer initiatives with internal & external stakeholders
Actively gather and communicate learnings and customer feedback to product and engineering teams
Drive and own retention efforts to identify upsell opportunities, lead renewal negotiations and own churn mitigation
Lead strategic initiatives to improve our Customer team processes
Maintain and build our systems
Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption
Requirements:
5+ years of working experience
At least 3 years in customer-facing, highly strategic, operational, and analytical environments (e.g., business operations, management consulting, customer success)
Relationship building & managing up
Grit, determination and tenacity
Track record for getting things done
Ability to think strategically while being in the weeds
Growth mindset
Nose for value
Great team member
Willing and able to travel to meet with customers in person