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Fullpath Logo Fullpath · IT - Software Development

Customer Success Manager, SMB

United States Employment contract 80000.00 - 88000.00 USD / Year · Job Posted May 29, 2026
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Job Description

We are looking for a highly-skilled Customer Success Manager to join our team and make a significant impact on our CS department and the company's success! As an Customer Success Manager, you will have the opportunity to build meaningful relationships with our clients, play a crucial role in achieving our business goals, and work in a data-driven environment. You will collaborate with a compassionate and diverse CS team to ensure our clients receive exceptional service and achieve their desired outcomes. This is a remote position in the Central Time Zone with occasional travel requirements, reporting to a Manager of Customer Success.

Job Responsibility

  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals

Requirements

  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
  • Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role
  • Ability to perform job duties from a home office, when applicable, utilizing necessary technology and maintaining productivity
  • Regular, reliable attendance and punctuality are essential functions of the job to ensure consistent workflow and communication

What we offer

  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • 401k with company match
  • Competitive compensation
  • Flexible, family-friendly environment
  • Global team of innovators
  • Cutting-edge AI technology
  • Fast-paced startup culture
  • Culture built on feedback, initiative, and mutual success
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