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Onward Search · Customer Service

Customer Success Manager, SMB

United States, Los Angeles 37.00 - 42.00 USD / Hour · Job Posted May 05, 2026

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Job Description

We're partnering with our client, a dynamic media and entertainment company, to find a Customer Success Manager, SMB. This on-site, temporary role supports small and medium businesses in leveraging premium advertising platforms. The position focuses on account management and sales, ideal for candidates with recent sales experience in digital advertising.

Job Responsibility

Develop and implement tailored onboarding plans to ensure new clients achieve success
Manage a portfolio of high-value SMB accounts, fostering product adoption and satisfaction through data-driven engagement
Provide expertise on Paramount Ads Manager, offering strategic advice for campaign improvements to maximize ROI
Identify and pursue growth opportunities within assigned accounts, driving revenue and scaling advertiser activity
Maintain organized outreach efforts using Salesforce, ensuring consistent follow-up to advance sales opportunities

Requirements

2-5 years of experience in digital advertising, media sales, or account management
Strong understanding of the digital ad ecosystem
Ability to analyze campaign performance and adapt strategies swiftly
Excellent communication skills, with persuasive and clear messaging
Proficiency in CRM systems like Salesforce and ad-tech platforms
Bachelor's degree in Marketing, Business, or related field (preferred but not required)

What we offer

Medical, Dental, and Vision Insurance
Life Insurance
401(k) Program
Commuter Benefit
eLearning and Ongoing Training
Education Reimbursement

Onward Search - All Job Offers

37.00 - 42.00 USD / Hour · Los Angeles

Customer Success Manager, SMB

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2+ years of customer success experience in a B2B Automotive SaaS company
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Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
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Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
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Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
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Analyze our customers' performance based on data and work with the customers to optimize success
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Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
Understand our customers’ business models and industries to best position adaptive insights to support their business goals

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