Customer Success Manager (SMB) Job at KnowBe4 (Lyon)

Customer Success Manager (SMB)

The Customer Success Manager (SMB) is responsible for building effective relatio...

Location

United Kingdom , Leeds

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

Associate’s degree or equivalent work experience and education preferred
Familiarity with standard concepts, practices and procedures within the IT Security Field
Experience with Salesforce or other CRM
Experience with Microsoft Excel and Word
Experience with Gmail and Google Docs
Experience with web Browsers (Chrome, Internet Explorer, etc.)
Prior experience as a Customer Success Manager preferred
Excellent verbal and written communications
Superior Customer Service skills
Excellent time management and organization skills

Job Responsibility

Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
From a consultative approach, develop a strategy and plan for achieving customer objectives
Leverage KnowBe4 assessments
Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
Coordinate with technical support for technically complex questions
Monitor customer usage, adoption, and customer health metrics
Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime

Customer Success Manager, Global SMB

As a Customer Success Manager, you will work closely with agile, technology-focu...

Location

Indonesia , Jakarta

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Exemplary written and verbal communication skills
Unparalleled follow up skills
Experience managing a large number of accounts with a 'Tech-Touch' level of engagement
Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
High level of intellectual curiosity
Team player interested in mentoring peers and contributing to internal projects
Comfortable with frequent feedback

Job Responsibility

Analyze and drive increased product adoption across innovating SMB accounts
Provide recommendations to clients for adapting business processes to efficiently work with Braze
Develop creative ways to use internal tools and Braze technology to manage and grow accounts
Be a point of escalation for customers' strategy, product training, and non-technical support questions
Answer strategic client questions via a queue
Deliver Braze product expertise through check-ins and business reviews
Help build processes, internal enablement, and servicing tactics for SMB support strategy
Partner with Account Managers to provide excellent customer experience and ensure commercial alignment on renewals
Own customer renewal targets for accounts in your name
Collaborate with Customer Onboarding Managers and Success partners to transition clients from onboarding to active users

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

EMEA Customer Success Manager

Join airfocus, a Lucid Software company, recognized by Kununu as a TOP 5% best-r...

Location

Germany , Hamburg

Salary:

Not provided

Airfocus GmbH

Expiration Date

Until further notice

Requirements

2+ years of experience in customer success, account management, or a similar client-facing role within a B2B software company
Strong communication skills—both written and verbal—in English and German
A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise
Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs
A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment
Located in either Germany or The Netherlands

Job Responsibility

Take charge of the entire customer lifecycle, from initial setup to renewal
Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success
Participate in internal cross-functional projects
Be the voice of the customer within the company by actively listening to and relaying user feedback
Create educational content for our help center and online resources to better support our users
Conduct online demos and training sessions
Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities
Set up integrations and ensure seamless implementation within our clients' product organization
Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients

What we offer

Flexible working hours
Learning and development budget
Healthy (and non-healthy!) snacks and beverages on site
Recurring virtual events and annual airfolks meet-ups

Fulltime

EMEA Customer Success Manager

Join airfocus, a Lucid Software company. We are on the lookout for a talented Cu...

Location

Netherlands , Amsterdam

Salary:

Not provided

Airfocus GmbH

Expiration Date

Until further notice

Requirements

2+ years of experience in customer success, account management, or a similar client-facing role within a B2B software company
Strong communication skills—both written and verbal—in English and German
A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise
Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs
A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment
Located in either Germany or The Netherlands

Job Responsibility

Take charge of the entire customer lifecycle, from initial setup to renewal
Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success
Participate in internal cross-functional projects
Be the voice of the customer within the company by actively listening to and relaying user feedback
Create educational content for our help center and online resources to better support our users
Conduct online demos and training sessions
Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities
Set up integrations and ensure seamless implementation within our clients' product organization
Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients

What we offer

Flexible working hours
Learning and development budget
Healthy (and non-healthy!) snacks and beverages on site
Recurring virtual events and annual airfolks meet-ups
Competitive compensation

Fulltime

SMB Growth Manager

We seek a Growth Manager to join our team as we continue to serve as a key partn...

Location

United States , Austin

Salary:

Not provided

Qualia

Expiration Date

Until further notice

Requirements

1-3 years experience in a sales, renewals, or customer success role is required
Strong track record of sales accomplishments leading commercial negotiations in a quota-carrying role
Experience with cloud-based / SaaS business process solution offerings
Proven expertise working with decision-makers and key stakeholders in client environments
History of working with customers using a consultative approach and ideally managing a book of business including renewals
Understanding of legal terms in SaaS contracts
Ability to effectively negotiate in challenging and collaborative sales engagements
Ability to excel in a high-energy, results driven sales culture
Team player who will work within the company to continue improving organization processes
Excellent communication and listening skills

Job Responsibility

Drive revenue growth by managing the entire renewal process and identifying upsell opportunities within existing customer accounts
Achieve monthly revenue targets for renewals and upsell / cross-sell
Proactively identify at-risk accounts and implement strategies to mitigate churn, including providing tailored product solutions and offering exceptional customer support
Work on highly visible projects that will require you to collaborate (both internally and externally) with multiple teams to execute successfully
Understand Qualia's suite of digital real estate products and leverage that knowledge to benefit our customers
Prepare go-to-market strategies for SMB Accounts
Develop & execute continuous, client-based communications to monitor success, adoption, and satisfaction of Qualia's products and services
Align with both internal and external product teams to implement Qualia's products
Partner closely with Customer Success Managers to reduce churn risk, identify upsell opportunities, and de-escalate customer issues

What we offer

comprehensive health plans
a 401k program
commuter benefits
professional development
parental leave
flexible time off policy
robust online onboarding program
biweekly all hands meetings
a variety of internal virtual events

Fulltime

SMB Account Manager – Chinese Speaking

Deliveroo is on a mission to transform the way the world thinks about food deliv...

Location

United Kingdom , Manchester

Salary:

29300.00 GBP / Year

DELIVER

Expiration Date

Until further notice

Requirements

Fluency in English & Chinese (Mandarin &/or Cantonese)
Track record in an account management role
Understand problems and get to the crux of an issue quickly, using data and without over-complicating
The ability to remove barriers through creativity
An excellent phone manner, and experience providing telephone support and selling to customers
Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel

Job Responsibility

Manage a portfolio of accounts through desk-based account management model
Support the growth of partners through email, phone, online presentations and video calls
Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform
Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs
Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo
Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth
Drive engagement with Deliveroo's national and local marketing opportunities for restaurants

What we offer

Bonus of up to £6,000 per year, paid quarterly
A competitive and comprehensive compensation and benefits package
Up to 5% matched pension contributions
Some roles may be eligible for share awards
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
On-site gym (HQ), discounted external gym membership

Fulltime

Account Manager (SMB)

Join our growing Sales team as the trusted advisor who helps small and medium bu...

Location

United States , Clearwater

Salary:

Not provided

KnowBe4

Expiration Date

Until further notice

Requirements

3+ years selling software to small and medium businesses, ideally in a role where you've owned account expansion, managed a book of business, and consistently hit quota through your own hustle
Proven sales track record with the determination and resilience to push through rejection, navigate complex buying processes, and close business even when it takes persistence and creative problem-solving
Relationship-building instincts
Familiarity with IT security concepts and challenges
Numbers-focused mindset for managing your pipeline and forecasting accurately
Self-starter mentality with the motivation to work independently, prioritize your own day, and take ownership of your results without needing constant direction
Strong communication skills—both written and verbal
Salesforce and Gmail proficiency

Job Responsibility

Account Ownership: Manage your assigned book of business with a focus on maximizing revenue—identifying cross-sell opportunities, capturing growth through seat expansion, and upgrading customers to higher subscription tiers that match their evolving needs
Pipeline Development: Build and maintain a healthy pipeline of expansion opportunities by staying close to your accounts, understanding their business challenges, and positioning the right KnowBe4 solutions at the right time
Strategic Selling: Identify key decision makers, qualify opportunities, and articulate the value proposition of our full product suite—helping customers understand how additional solutions strengthen their security posture and improve outcomes
Quota Achievement: Hit or exceed your monthly sales targets through disciplined prospecting, strategic account prioritization, and deal execution that balances customer value with company growth
Cross-Functional Collaboration: Partner closely with Customer Success Managers and Renewal Specialists to create a coordinated approach that drives product adoption, captures expansion opportunities, and supports the renewal process when growth is on the table
Lead Conversion: Follow up on marketing-generated leads within your accounts, turning interest into qualified pipeline and closed business that contributes to your monthly goals
Customer Intelligence: Maintain meticulous records in Salesforce—tracking calls, emails, demos, notes, and next steps so you always know where opportunities stand and can act quickly when the timing is right

What we offer

company-wide bonuses based on monthly sales targets
employee referral bonuses
adoption assistance
tuition reimbursement
certification reimbursement
certification completion bonuses

Fulltime

Customer Success Manager (SMB)

KnowBe4

Location:
France , Lyon

Category:
Customer Service

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

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