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Common Room Logo Common Room · Customer Service

Customer Success Manager - SMB

United States · Job Posted February 18, 2026
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Job Description

You'd be joining a team that values simplicity, passion, trust, each other, and our customers above all. We ask hard questions, collaborate gladly, and make decisions quickly. Our customers are the heartbeat of our business, and we’re searching for a Customer Success Manager who will be a trusted partner to our customers and influence positive business outcomes. We are looking for a full time customer-obsessed builder that is excited to partner with companies including Figma, Confluent, and Notion in their post-sales lifecycle. You will be a consultant to these customers, deeply understanding their businesses and needs in order to maximize the value they get from using Common Room. You will serve as the customer’s internal advocate and work closely with product, sales, education, and marketing to ensure the voice of the customer is represented in all we do. You’ll play a critical role in shaping our customer experience—focused on creating meaningful interactions across onboarding, adoption, and business strategies for our customers and their users. You’ll have the opportunity to define what Customer Success looks like at Common Room and in the category we’re creating.

Job Responsibility

  • Build and Nurture Client Relationships
  • Drive Customer ROI
  • Grow and Defend Revenue
  • Strategic Advisory & Enablement
  • Account Planning
  • Risk Mitigation
  • Voice of the Customer
  • Cross-Functional Collaboration

Requirements

  • 5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment
  • Strong understanding of SaaS products
  • Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement
  • Excellent verbal and written communication skills
  • Comfortable delivering presentations to a range of audiences
  • Strong problem-solving skills with a consultative approach
  • Experience using Salesforce and other CRM or GTM systems is preferred

Nice to have

Experience in Revenue Operations (RevOps)

What we offer

  • Competitive base compensation with meaningful equity ownership
  • Health insurance including medical, dental, and vision, HSA and FSA
  • We pay 100% of your employee premium and 50% of your premium for any dependents
  • Unlimited Paid Time Off
  • Paid Company Holidays
  • Work from home policy including a laptop and support for your home office needs
  • Monthly Remote Stipend
  • 401(k) self contribution
  • Paid Family Leave
  • Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle
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