Customer Success Manager - SMB Job at Common Room

EMEA Customer Success Manager

Join airfocus, a Lucid Software company. We are on the lookout for a talented Cu...

Location

Netherlands , Amsterdam

Salary:

Not provided

Airfocus GmbH

Expiration Date

Until further notice

Requirements

2+ years of experience in customer success, account management, or a similar client-facing role within a B2B software company
Strong communication skills—both written and verbal—in English and German
A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise
Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs
A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment
Located in either Germany or The Netherlands

Job Responsibility

Take charge of the entire customer lifecycle, from initial setup to renewal
Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success
Participate in internal cross-functional projects
Be the voice of the customer within the company by actively listening to and relaying user feedback
Create educational content for our help center and online resources to better support our users
Conduct online demos and training sessions
Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities
Set up integrations and ensure seamless implementation within our clients' product organization
Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients

What we offer

Flexible working hours
Learning and development budget
Healthy (and non-healthy!) snacks and beverages on site
Recurring virtual events and annual airfolks meet-ups
Competitive compensation

Fulltime

EMEA Customer Success Manager

Join airfocus, a Lucid Software company, recognized by Kununu as a TOP 5% best-r...

Location

Germany , Hamburg

Salary:

Not provided

Airfocus GmbH

Expiration Date

Until further notice

Requirements

2+ years of experience in customer success, account management, or a similar client-facing role within a B2B software company
Strong communication skills—both written and verbal—in English and German
A proactive and organized approach with the ability to manage a portfolio of ~30 accounts ranging from SMB to enterprise
Empathetic and customer-focused, with the ability to build strong relationships, drive engagement, and anticipate customer needs
A collaborative and adaptable mindset, with a positive attitude and the ability to thrive in a dynamic environment
Located in either Germany or The Netherlands

Job Responsibility

Take charge of the entire customer lifecycle, from initial setup to renewal
Develop and maintain strong relationships with key stakeholders to fully grasp their needs and guarantee their success
Participate in internal cross-functional projects
Be the voice of the customer within the company by actively listening to and relaying user feedback
Create educational content for our help center and online resources to better support our users
Conduct online demos and training sessions
Collaborate with an account manager to secure customer renewals and identify potential upsell opportunities
Set up integrations and ensure seamless implementation within our clients' product organization
Actively engage in high-value/high-intent trials to support our sales team in acquiring new clients

What we offer

Flexible working hours
Learning and development budget
Healthy (and non-healthy!) snacks and beverages on site
Recurring virtual events and annual airfolks meet-ups

Fulltime

Customer Success Manager, Global SMB

As a Customer Success Manager, you will work closely with agile, technology-focu...

Location

Indonesia , Jakarta

Salary:

Not provided

Braze

Expiration Date

Until further notice

Requirements

Exemplary written and verbal communication skills
Unparalleled follow up skills
Experience managing a large number of accounts with a 'Tech-Touch' level of engagement
Domain knowledge of two or more of the following: SaaS, Mobile, APIs, Marketing Automation, Direct Marketing, Marketing Analytics or Basic Programming (HTML etc.)
High level of intellectual curiosity
Team player interested in mentoring peers and contributing to internal projects
Comfortable with frequent feedback

Job Responsibility

Analyze and drive increased product adoption across innovating SMB accounts
Provide recommendations to clients for adapting business processes to efficiently work with Braze
Develop creative ways to use internal tools and Braze technology to manage and grow accounts
Be a point of escalation for customers' strategy, product training, and non-technical support questions
Answer strategic client questions via a queue
Deliver Braze product expertise through check-ins and business reviews
Help build processes, internal enablement, and servicing tactics for SMB support strategy
Partner with Account Managers to provide excellent customer experience and ensure commercial alignment on renewals
Own customer renewal targets for accounts in your name
Collaborate with Customer Onboarding Managers and Success partners to transition clients from onboarding to active users

What we offer

Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze

Fulltime

Senior Manager of Customer Success

We’re looking for a strategic and results-driven Senior Manager of Customer Succ...

Location

United States; Canada , Austin; Raleigh; Nashville; Toronto

Salary:

174000.00 - 248000.00 USD / Year

CaptivateIQ

Expiration Date

Until further notice

Requirements

8+ years in customer success, account management, or client-facing roles within a SaaS environment
At least 5+ years managing a team of CSMs or similar roles, ideally in scaled/pooled models serving SMB or Mid-Market customers
Proven success leading tech-touch and digital CS programs
Experience with ChurnZero or similar CSPs strongly preferred
Demonstrated ability to drive outcomes and efficiency across large customer portfolios (50–200 accounts per CSM)
Skilled in building and operationalizing lifecycle journeys, automations, and health scoring systems
Strong data literacy and experience using CS KPIs (retention, expansion, product adoption, NPS) to drive team and program performance
Proven track record of developing strong customer relationships and driving customer engagement with a complex SaaS product
Ability to lead with empathy, provide effective coaching, and motivate a team to exceed goals while fostering a collaborative team culture
Exceptional communicator who can influence cross-functionally, articulate a value story tied to business results, and inspire customer-centric behavior at all levels

Job Responsibility

Design and optimize scalable playbooks across all lifecycle phases—onboarding, adoption, renewal, and expansion—to ensure consistent, high-impact engagement
Identify segment-level trends and drive scalable operational improvements across the Commercial CS motion
Lead the evolution of our digital-led CS motion, leveraging tech-touch, lifecycle automation, and platforms like ChurnZero to drive personalized, proactive customer interactions
Leverage customer data (adoption, engagement) to infer early indicators of risk or growth potential
Develop playbooks to successfully drive customers through the value journey in 1:many and low touch models
Create multi-threaded customer relationships in a 1:many model
Partner cross-functionally with Operations and Professional Services to improve the scaled customer journey
Provide structured customer feedback to influence product direction and go-to-market alignment
Own the weekly renewal pipeline, empowering CSMs to proactively manage upcoming contracts, mitigate risk, and maximize retention and expansion outcomes
Monitor key customer success metrics - including adoption, retention, expansion, and churn risk signals - and implement strategies to improve outcomes and operational efficiency

What we offer

100% of medical, dental, and vision covered including 75% for dependents
Flexible vacation days and quarterly mental health days so you can recharge
Enjoy a one-time expense on your 1-year work anniversary (to use for travel, home furnishings, fancy meal)
Annual stipends for professional development and caretaking
401k plan to participate in and save towards the future
Newest Apple products to help you do your best work
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ

Fulltime