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Customer Success Manager, SMB

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Location:
United States , Los Angeles

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Category:
Sales

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Contract Type:
Not provided

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Salary:

37.00 - 42.00 USD / Hour
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Job Description:

We're partnering with our client, a dynamic media and entertainment company, to find a Customer Success Manager, SMB. This on-site, temporary role supports small and medium businesses in leveraging premium advertising platforms. The position focuses on account management and sales, ideal for candidates with recent sales experience in digital advertising.

Job Responsibility:

  • Develop and implement tailored onboarding plans to ensure new clients achieve success
  • Manage a portfolio of high-value SMB accounts, fostering product adoption and satisfaction through data-driven engagement
  • Provide expertise on Paramount Ads Manager, offering strategic advice for campaign improvements to maximize ROI
  • Identify and pursue growth opportunities within assigned accounts, driving revenue and scaling advertiser activity
  • Maintain organized outreach efforts using Salesforce, ensuring consistent follow-up to advance sales opportunities

Requirements:

  • 2-5 years of experience in digital advertising, media sales, or account management
  • Strong understanding of the digital ad ecosystem
  • Ability to analyze campaign performance and adapt strategies swiftly
  • Excellent communication skills, with persuasive and clear messaging
  • Proficiency in CRM systems like Salesforce and ad-tech platforms
  • Bachelor's degree in Marketing, Business, or related field (preferred but not required)
What we offer:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Program
  • Commuter Benefit
  • eLearning and Ongoing Training
  • Education Reimbursement

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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