Customer Success Manager, SMB, 1Password

1Password

Location:
United Kingdom

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

The Customer Success Manager guides Teams and Business customers through established best practices by demonstrating an understanding of their structure and needs while guiding them throughout their 1Password lifecycle working closely with Onboarding and Account management. This individual acts as the customer champion and advocate, helping increase awareness of customer needs and priorities. Customer retention is a key focus for this team member, supporting our customers in seeing the value of their investment with 1Password, and driving towards their adoption goals through proactive and reactive customer engagement.

Job Responsibility:

Guide Teams and Business customers through established best practices
Act as the customer champion and advocate
Help increase awareness of customer needs and priorities
Support customers in seeing the value of their investment with 1Password
Drive towards adoption goals through proactive and reactive customer engagement

Requirements:

Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement
Fluent in German both verbally and written
Strong communication skills over email, the phone, or video call
Experience with, and passion for, helping people or businesses use software to be more productive and efficient
Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions
Follows defined outreach and follow-up communication processes managing data and activity of customers
Supports customers within their book of business through the annual renewal process
Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives
Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics
Previous experience with a CRM like Gainsight is a plus
Optional: You have personal experience with 1Password or cybersecurity

Nice to have:

Previous experience with a CRM like Gainsight
Personal experience with 1Password or cybersecurity

What we offer:

Maternity and parental leave top-up programs
Generous PTO policy
Four company-wide wellness days
Company equity for all full-time employees
Retirement matching program
Free 1Password account
Paid volunteer days
Employee-led inclusion and belonging programs and ERGs
Peer-to-peer recognition through Bonusly

Additional Information:

Job Posted:
May 24, 2025

Employment Type:

Fulltime

Work Type:

Remote work

View All Jobs In This Company

Job Link Share:

Customer Success Manager, SMB