CrawlJobs Logo
KnowBe4 Logo KnowBe4 · IT - Administration

Customer Success Manager (SMB)

United States, Clearwater · Job Posted March 10, 2026
Apply Position
Job Link Share

Job Description

The Customer Success Manager (SMB) is responsible for building effective relationships with customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. Customer Success Manager is responsible for assisting new customers in onboarding, customer growth and expansion by identifying upsell opportunities, adoption by promoting frequent use and additional features of products and the renewal process.

Job Responsibility

  • Forge relationships with new customers, including management and executive stakeholders, and understand their objectives
  • From a consultative approach, develop a strategy and plan for achieving customer objectives
  • Leverage KnowBe4 assessments
  • Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
  • Coordinate with technical support for technically complex questions
  • Monitor customer usage, adoption, and customer health metrics
  • Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
  • Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
  • Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction
  • Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers
  • Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
  • Coordinate and assist your Renewal Specialist with customer renewals within your portfolio
  • Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
  • Meet and exceed bookings targets and quotas
  • Maintain impeccable administration of your accounts in the Company’s CRM

Requirements

  • Associate’s degree or equivalent work experience and education preferred
  • Familiarity with standard concepts, practices and procedures within the IT Security Field
  • Experience with Salesforce or other CRM
  • Experience with Microsoft Excel and Word
  • Experience with Gmail and Google Docs
  • Experience with web Browsers (Chrome, Internet Explorer, etc.)
  • IT experience/exposure is a plus
  • Prior experience as a Customer Success Manager preferred
  • Excellent verbal and written communications
  • Superior Customer Service skills
  • Excellent time management and organization skills
  • Ability to build a rapport through phone calls, email and video conferencing
  • Strong collaborative and teamwork skills
  • Strong negotiation skills
  • Must be able to work with minimal supervision

Nice to have

  • IT experience/exposure is a plus
  • Prior experience as a Customer Success Manager preferred

What we offer

  • company-wide bonuses based on monthly sales targets
  • employee referral bonuses
  • adoption assistance
  • tuition reimbursement
  • certification reimbursement
  • certification completion bonuses
  • modern, high-tech, and fun work environment
KnowBe4 - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager (SMB)

8 matching positions

Customer Success Manager, SMB

Location
Location
United States
Salary
Salary:
80000.00 - 118000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction, and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical, Dental, Vision, Disability, Life/AD&D, EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • 401k with company match
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

We are looking for a highly-skilled Customer Success Manager to join our team an...
Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

We're partnering with our client, a dynamic media and entertainment company, to ...
Location
Location
United States , Los Angeles
Salary
Salary:
37.00 - 42.00 USD / Hour
onwardsearch.com Logo
Onward Search
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2-5 years of experience in digital advertising, media sales, or account management
  • Strong understanding of the digital ad ecosystem
  • Ability to analyze campaign performance and adapt strategies swiftly
  • Excellent communication skills, with persuasive and clear messaging
  • Proficiency in CRM systems like Salesforce and ad-tech platforms
  • Bachelor's degree in Marketing, Business, or related field (preferred but not required)
Job Responsibility
Job Responsibility
  • Develop and implement tailored onboarding plans to ensure new clients achieve success
  • Manage a portfolio of high-value SMB accounts, fostering product adoption and satisfaction through data-driven engagement
  • Provide expertise on Paramount Ads Manager, offering strategic advice for campaign improvements to maximize ROI
  • Identify and pursue growth opportunities within assigned accounts, driving revenue and scaling advertiser activity
  • Maintain organized outreach efforts using Salesforce, ensuring consistent follow-up to advance sales opportunities
What we offer
What we offer
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • 401(k) Program
  • Commuter Benefit
  • eLearning and Ongoing Training
  • Education Reimbursement
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

We are looking for a highly-skilled Customer Success Manager to join our team an...
Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

We are looking for a highly-skilled Customer Success Manager to join our team an...
Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX.
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • Must hold current certifications in the following Google platforms, or successfully obtain them within the first 30 days of employment: Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Disability
  • Life/AD&D
  • EAP
  • 15 vacation days per year to start
  • 80 hours of sick leave
  • 12 paid holidays
  • paid parental leave
  • Fulltime
Read More
Arrow Right

Customer Success Manager, SMB

Fullpath is an AI-first tech company in the automotive space. We are looking for...
Location
Location
United States
Salary
Salary:
80000.00 - 88000.00 USD / Year
fullpath.com Logo
Fullpath
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 2+ years of customer success experience in a B2B Automotive SaaS company
  • Digital marketing and advertising platform experience (Google, Facebook, Google Ads, Bing, and Google Analytics)
  • High level of competency working with data to drive business focus and decision making
  • Ability to build and implement follow-up processes
  • Experience working with CRM systems
  • Independent problem-solving skills and adaptivity to change
  • Excellent verbal and written communication skills
  • Strong work ethic and high energy levels
  • Legal authorization to work in the United States without the need for employer sponsorship now or in the future.
  • Ability to sit for extended periods and perform extensive computer work, both of which are key aspects of this role.
Job Responsibility
Job Responsibility
  • Build the front-line relationship for our customers (dealerships) and liaise with external and internal stakeholders as needed
  • Execute a framework to communicate ROI proactively - identify risks and minimize churn
  • Analyze our customers' performance based on data and work with the customers to optimize success
  • Influence our customers' future lifetime value through high product adoption, satisfaction. and overall customers' health
  • Collaborate with cross-functional teams to develop plans that meet the needs of our customers and optimize revenue opportunities
  • Understand our customers’ business models and industries to best position adaptive insights to support their business goals
What we offer
What we offer
  • Medical, Dental, Vision, Disability, Life/AD&D, EAP, 15 vacation days per year to start, 80 hours of sick leave, 12 paid holidays, paid parental leave, & 401k with company match
  • eligible to participate in the Company's equity program
  • Fulltime
Read More
Arrow Right