Customer Success Manager, SMB (French)

• Guide Teams and Business customers through established best practices
• Act as the customer champion and advocate
• Support customers in seeing the value of their investment with 1Password
• Drive towards their adoption goals through proactive and reactive customer engagement

• Minimum 2 years experience managing a large book of business in a Customer Success role in a SaaS or Tech environment servicing customers at scale through strategic calls and engagement
• Fluent in French both verbally and written
• Strong communication skills over email, the phone, or video call
• Experience with, and passion for, helping people or businesses use software to be more productive and efficient
• Experience proactively guiding customers through their lifecycle via email, webinars, and customized sessions
• Follows defined outreach and follow-up communication processes managing data and activity of customers
• Supports customers within their book of business through the annual renewal process
• Hands off cross-sell/upsell opportunities to Account Executives and engages enthusiastic customers in advocacy initiatives
• Contributes to the success of the Customer Success team in an ongoing capacity through team goals and metrics
• Previous experience with a CRM like Gainsight is a plus
• Optional: You have personal experience with 1Password or cybersecurity

You have personal experience with 1Password or cybersecurity

• Maternity and parental leave top-up programs
• Generous PTO policy
• Four company-wide wellness days
• Company equity for all full-time employees
• Retirement matching program
• Free 1Password account
• Paid volunteer days
• Employee-led inclusion and belonging programs and ERGs
• Peer-to-peer recognition through Bonusly