Customer Success Manager Region Job at Adevinta (Amsterdam)

Customer Success Manager Region

Location

Netherlands , Amsterdam

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

3+ years of experience in account management, preferably within the automotive sector
Ability to communicate fluently in Dutch and English
A valid driver’s license and willingness to travel to visit clients
Established network within the automotive industry, especially in garage formulas
Current resident of the Netherlands and you are legally able to work here.

Job Responsibility

Take full ownership of client relationships, serving as a strategic partner to ensure long-term customer success
Acquire new customers and expand existing accounts with the focus on retention and growth
Visit clients regularly to strengthen relationships, understand their needs, and provide tailored solutions
Collaborate with API partners to implement seamless integrations and solutions for clients.

What we offer

A 24/7 Employee Assistance Program for you and your family
Competitive compensation
Flexible working arrangements
Opportunities for professional growth and development
Collaborate with a passionate team dedicated to delivering exceptional customer experiences
Inclusive atmosphere

Fulltime

Customer Success Manager Automotive Region

Work in a dynamic and innovative environment where your contributions directly i...

Location

Netherlands , Amsterdam

Salary:

Not provided

Adevinta

Expiration Date

Until further notice

Requirements

3+ years of experience in account management, preferably within the automotive sector
Ability to communicate fluently in Dutch and English
A valid driver’s license and willingness to travel to visit clients
Established network within the automotive industry, especially in garage formulas
Current resident of the Netherlands and you are legally able to work here

Job Responsibility

Take full ownership of client relationships, serving as a strategic partner to ensure long-term customer success
Acquire new customers and expand existing accounts with the focus on retention and growth
Visit clients regularly to strengthen relationships, understand their needs, and provide tailored solutions
Collaborate with API partners to implement seamless integrations and solutions for clients

What we offer

An attractive Base Salary
Participation in our Short Term Incentive plan (annual bonus)
Work From Anywhere: Enjoy up to 20 days a year of working from anywhere
A 24/7 Employee Assistance Program for you and your family
Flexible working arrangements
Opportunities for professional growth and development
Collaborate with a passionate team dedicated to delivering exceptional customer experiences
Inclusive atmosphere

Fulltime

Customer Success Manager-Manager

We are seeking an experienced individual to lead the end‑to‑end customer success...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

More than six years of experience in an international, customer‑facing Customer Success role
Strong telecom product knowledge (at least one product line such as fixed, mobility, security, IoT, SaaS, Cloud, MPN, or unified communications)
ITIL 4 certified with strong understanding of the full service lifecycle
Excellent communication and presentation skills with the ability to influence senior stakeholders
Strong understanding of LAN/WAN, MPLS, SD‑WAN, internet access, fixed voice, SDH/DWDM, and related technologies
Experience engaging and managing vendors/carriers
Financial acumen with the ability to interpret P&L statements and support account profitability
Skilled in conflict resolution, collaboration, Agile ways of working, and stakeholder influence
Empathetic, adaptable, and committed to delivering exceptional customer experience
Bachelor’s degree in Engineering (essential)

Job Responsibility

Build and maintain strong relationships with global enterprise customers in multiple regions
Represent VOIS in discussions with senior customer stakeholders, ensuring clarity, trust, and excellent service quality
Own customer satisfaction strategy including NPS improvement programmes
Manage Service Reviews (monthly/quarterly), ensuring accurate documentation, action tracking, and reporting
Oversee continuous service improvement initiatives across sell‑build‑run lifecycle
Resolve issues outside standard BAU processes by managing escalations effectively
Maintain accurate service inventories and customer information
Work with operational and enabling functions to ensure fulfilment of contractual commitments
Identify revenue opportunities through upselling, cross‑selling, and footprint expansion
Conduct detailed performance and trend analysis, proposing improvements where needed

What we offer

Opportunity to work with global enterprise customers and cutting‑edge telecom technologies
Exposure to complex service environments and cross‑functional collaboration across regions
Ability to influence strategic customer success outcomes and drive service excellence
Growth opportunities across customer success, service management, and telecom technology domains
Experience working in a dynamic, multicultural, international environment

Customer Success Manager-IOT-Manager

We are seeking a Customer Success professional who will manage long-term relatio...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Experienced in customer‑facing international Customer Success roles (6+ years)
Skilled in telecom products such as Fixed Line, Mobility, Cybersecurity, SD-WAN, IoT, SaaS, MPN, Cloud and Unified Communications
ITIL 4 certified with strong understanding of service lifecycle management
An effective communicator able to engage confidently with senior customer stakeholders
Technically sound in networking fundamentals (SDH, DWDM, MPLS, LAN/WAN, Internet, Fixed Voice, SD-WAN)
A collaborative influencer who can work across global teams and resolve conflicts
Commercially aware with the ability to interpret P&L statements
Proficient in data analysis to identify trends and enable decision-making
Adaptable, resilient, and comfortable in dynamic customer environments
Able to mentor others and demonstrate accountability, critical thinking, and strong organisational skills

Job Responsibility

Drive customer satisfaction, retention and experience, ensuring high Net Promoter Scores (NPS)
Manage end-to-end relationships with global enterprise customers across multiple regions and segments including multinational corporations and public sector organisations
Act as the primary point of contact for all service-related discussions with senior customer decision-makers
Oversee contract management, ensuring operational and enabling teams meet all obligations
Analyse service performance, identify gaps, and drive continuous service improvements
Lead monthly and quarterly customer service reviews, maintaining documentation and follow-up actions
Manage service lifecycle across sell–build–run phases
Guide various service and delivery teams in resolving escalations outside business-as-usual processes
Maintain accurate customer and service inventories, updating reports and dashboards as required
Identify opportunities for cross-selling, upselling, and plugging revenue leakages

What we offer

Opportunity to work with global enterprise customers and develop deep expertise across telecom and digital services
Exposure to senior-level stakeholder management and strategic customer engagement
Experience in contract governance, service reviews, and P&L-linked decision-making
Involvement in digital transformation initiatives and modernisation of service reporting
Growth through collaboration with cross-functional teams across multiple countries

Customer Success Manager-Deputy Manager

We are seeking a highly skilled Customer Success Partner to build, manage, and g...

Location

India , Bangalore

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

An experienced Customer Success professional with 6+ years in international, customer‑facing roles
Skilled in telecom product lines such as fixed line, mobility, cybersecurity, IoT, cloud, SD‑WAN, and unified communications
ITIL 4 certified with deep understanding of the service lifecycle and Agile practices
A confident communicator capable of presenting to global senior stakeholders, both virtually and face‑to‑face
Technically sound with knowledge of SDH, DWDM, LAN/WAN, MPLS, internet access, DSL, fixed voice, and SD‑WAN
A collaborative influencer, able to work across multiple internal teams and navigate complex organisational structures
Financially perceptive, with the ability to interpret P&L statements and support profitable account outcomes
Empathetic, adaptable, and capable of resolving complex issues under pressure
A proactive individual who thrives in dynamic environments and can prioritise effectively
Holds a Bachelor of Engineering and relevant certifications such as CCNA/CCNP, AWS/Azure fundamentals, Prince2 Foundation.

Job Responsibility

Strengthen customer relationships by serving as the primary contact for strategic and operational discussions, engaging with senior customer stakeholders across multiple countries
Deliver a comprehensive customer success strategy that drives retention, reduces churn, and boosts product usage and service adoption
Conduct monthly and quarterly service reviews, analyse service performance, and recommend improvements for operational efficiency
Oversee contract fulfilment and ensure all service commitments are delivered consistently
Lead critical escalations outside BAU workflows, coordinating cross‑functional teams to drive swift resolution
Maintain accurate service inventories and documentation to support effective governance
Identify cross‑sell and up‑sell opportunities in collaboration with sales teams, contributing to account profitability
Support digitalisation by transforming manual reports into automated dashboards to enhance customer transparency
Guide internal service teams, delivering clear direction and supporting collaboration across regions and functions
Track service credits, generate timely service reports, and ensure high service quality through continuous improvement initiatives

What we offer

Opportunities to work with global enterprise customers spanning multiple regions
Exposure to cutting-edge telecom and digital technologies such as SD‑WAN, IoT, Cloud, MPN, and cybersecurity
Experience across full service lifecycle management, enhancing both technical and commercial expertise
Collaboration with diverse, international teams, enabling strong cross-cultural skill development
The chance to influence customer strategy, drive NPS improvements, and contribute directly to revenue growth.

New

Senior Manager, Customer Success

The Senior Manager of Customer Success will build and lead the Customer Success ...

Location

India , Hyderabad

Salary:

Not provided

Seismic

Expiration Date

Until further notice

Requirements

8+ years in Customer Success, Account Management, Professional Services, Renewals, or any B2B SaaS post-sales role
3+ years managing Customer Success Managers or post-sales teams, preferably in B2B SaaS
Managed teams overseeing adoption, retention, value realization, risk mitigation, and executive engagement
Strong understanding of Customer Success operating metrics, including customer health, adoption, GRR, NRR, churn risk, renewal readiness, and forecast hygiene
Experience working in a global SaaS organization across regions, cultures, and time zones

Job Responsibility

Build and lead the Customer Success team in Seismic's India hub, supporting a high-volume book of business through scaled digital engagement
Create a strong team culture and drive consistent customer engagement, adoption, risk management, renewal readiness, and value realization at scale
Collaborate with Customer Success leadership and Seismic's Customer Experience organization to translate Seismic's global strategy into regular team execution, with a focus on using AI and automation to streamline workflows, scale customer touchpoints, and increase team productivity
Serve as an escalation point for internal teams and customers
Lead and develop a team of Customer Success Managers and Renewals Specialists in Seismic's India hub, ensuring the team meets customer satisfaction and retention targets
Hire, onboard, coach, and develop a high-performing Customer Success team in India
Establish operating rhythms and management routines that drive measurable improvements across customer engagement, adoption, risk mitigation, renewal readiness, and customer value
Serve as an escalation resource for CSMs, internal teams, and customers
Partner cross-functionally to remove blockers, improve CSM effectiveness, and represent Customer Success with customers and prospects
Evolve Seismic's Digital Customer Success program at the India hub

Fulltime

New

Resource Manager, Customer Success

Here at Appian, our values of Intensity and Excellence define who we are. We set...

Location

United States , McLean

Salary:

100000.00 - 200000.00 USD / Year

Appian Corporation

Expiration Date

Until further notice

Requirements

8+ years of experience in resource management, staffing/deployment, or workforce planning within professional services, consulting, or a technology services organization
Experience building process and systems from the ground up
Experience staffing a population of 250+ billable professionals across concurrent engagements
Advanced proficiency in Excel or Google Sheets
experience with PSA or resource management platforms
Bachelor's degree or equivalent practical experience (Business Admin, Human Resource, Operations Management, etc.)

Job Responsibility

The ability to own end-to-end resource allocation for your region
triaging demand from sold and pipeline engagements, identifying best fit consultants based on skills, availability, and development goals, and brokering assignments with leaders
Confidence running a weekly staffing cadence (demand review, bench review, conflict resolution) and serving as the escalation point when engagements compete for the same people
A proactive approach to bench management, anticipating project roll offs, lining up next assignments early, flagging risks for under/over utilized consultants, and raising capacity risks to leadership with a recommendation, not just a report
Fluency in services economics: utilization, bench cost, services margins, and how staffing decisions impact each of them
Monitor utilization and project timelines, providing analysis and actionable insights to prevent bottlenecks and ensure timely project delivery
Strong communication and stakeholder management, able to partner with Project Leads Directors and above to understand the needs of the business
Collaborate with HR, Talent Development, and leadership to support workforce planning, onboarding, and skill development initiatives
Balance multiple assignments and priorities with precision, demonstrating strong analytical thinking and a proactive, solution-oriented approach in a fast-paced environment
Possess the necessary ability to challenge senior leaders, balance conflicting priorities, and communicate difficult updates while maintaining professional rapport

What we offer

401(k) plan with company match
flexible time off
paid parental leave
medical, dental, and vision plans
life insurance
disability insurance
wellness programs
flexible spending accounts
health savings account contributions
employee referral bonus program

Fulltime

Enterprise Customer Success Manager

As an Enterprise Customer Success Manager at CyberArk, you will use your skillse...

Location

Netherlands , Nieuw-Amsterdam

Salary:

Not provided

Palo Alto Networks Italia

Expiration Date

Until further notice

Requirements

3+ years in a Customer Success, Sales Engineer, Account Management, or similar role
Excellent communication and interpersonal skills
ability to build relationships at multiple levels and to work cross the organization to deliver best results for customers and CyberArk
Experience working with large enterprise customers (Executive level, CXO)
Experience building and maintaining relationships, with a goal to mitigate customer churn and drive successful and renewals
Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations
Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases
Cloud technologies such as AWS, Azure, GCP a plus
Installing and support enterprise software on Windows and UNIX platforms
An understanding of security concepts and the development of security roles within organizations

Job Responsibility

Establish a trusted adviser relationship with your customers and drive key relationships
Understand CyberArk products, their features, functions and understand how they can be used to address customers security concerns
Work closely with the customer to create, define and review success criteria
Conduct Quarterly business reviews to ensure successful outcomes are being achieved from CyberArk solutions
Monitor customer support tickets to ensure SLAs are met
Track product adoption to ensure high retention rates
Define success plan for at-risk customers and execute in collaboration with functional team
Work closely with sales team on contract renewal, upsell, and cross-sell opportunities
Ability to manage complex customer relationships that may extend across multiple products and regions

What we offer

We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed
Palo Alto Networks is an equal opportunity employer
We are committed to providing reasonable accommodations for all qualified individuals with a disability

Fulltime

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