CrawlJobs Logo
TM Forum Logo TM Forum · Education

Customer Success Manager - Pathways for Progress

United Kingdom · Job Posted June 01, 2026
Apply Position
Job Link Share

Job Responsibility

  • Own the inbound query queue across both education and P4P - triaging and resolving member questions about belt status, points, learner access, enrolment, and certification issues. Acknowledge within one working day
  • route escalations to IT, data, or Engagement Manager teams as appropriate.
  • Create clear, empathetic communication to learners and members - including step-by-step access guidance, certification instructions, and responses to data or points discrepancies.
  • Support enterprise customers with enrolment, licence management, extensions and expiration - ensuring learners have timely, correct access aligned with contractual terms.
  • Support strategic enterprise training customers post-sale, driving adoption, engagement, reporting and renewal readiness to maximize long-term customer value and retention
  • Maintain data accuracy across both the P4P points and belt system and the education platform - running regular checks, investigating anomalies, and working with IT and data teams to resolve discrepancies at source.
  • Produce accurate certification progress reports for enterprise customers and internal stakeholders - reconciling certification data from our LMS with Salesforce and Accredible credentialling platform data, and resolving inconsistencies before reports are shared.
  • Lead the annual P4P belt recalculation process - coordinating with the data team, briefing Marketing Ops in advance, and reviewing outbound messaging for move-up, at-risk and drop-down scenarios.
  • Act as the operational bridge between E&C and IT, learning vendors, and marketing platforms - escalating and tracking platform issues that affect learner access or programme data, and communicating clearly with members during disruptions.
  • Own the Accredible digital credentialling relationship from an E&C perspective - ensuring credentials are issued accurately and on time, and that GDPR suppression sync between Marketo and Accredible is maintained.
  • Coordinate the P4P communications calendar with Marketing Ops - reviewing and approving email templates for belt recognition, expiry reminders, and programme milestones.
  • Document operational processes and standard procedures — building a library of clear, up-to-date guidance that reduces single points of failure and supports team resilience.
  • Identify recurring issues across education and P4P operations and address them at source — reducing manual effort and building more scalable ways of working over time.
  • Contribute an operational perspective to product and IT discussions early — flagging usability gaps and helping design processes that work in practice, not just in theory.

Requirements

  • Operations & Customer Success: Proven experience in an operational, customer success, or programme coordination role — ideally in an education, membership, SaaS or professional services environment.
  • Data & Reporting: Strong attention to detail
  • able to work across multiple systems, reconcile discrepancies, and produce accurate, trusted reports for internal and external stakeholders.
  • Member or Learner Support: Track record of handling high volumes of queries with efficiency and empathy, and improving the support experience through clear communication.
  • Cross-Functional Collaboration: Comfortable working across IT, marketing, sales and product teams — acting as an operational bridge between technical and non-technical functions.
  • Platforms & Tools: Familiarity with CRM and marketing automation tools (Salesforce, Marketo or equivalent), LMS platforms, Excel, Powerpoint and digital credentialling tools. Able to learn new systems quickly, with a focus on utilizing latest, evolving AI assistant tooling to expedite and automate tasks and solutions

Nice to have

  • Experience with digital credentialling platforms (e.g. Accredible, Credly) or member rewards / gamification programmes.
  • Familiarity with GDPR in a marketing or member communications context.
  • Background in or exposure to the telecommunications or technology standards industry.
  • Understanding of change management principles such as the ADKAR model.
TM Forum - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager - Pathways for Progress

8 matching positions

Strategic Account Executive

As a Strategic Account Manager on our ANZ team, you are the primary owner of cus...
Location
Location
Australia , Sydney / Melbourne
Salary
Salary:
Not provided
everseen.ai Logo
Everseen
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • You have 10+ years of experience in an enterprise SaaS sales role, with a demonstrated history of successfully managing multi stakeholder enterprise accounts across ANZ
  • ideally within retail. You are willing to travel to meet customers and collaborate with our global Everseen team. A Builder: You're not just looking for a job
  • you're looking to make an impact. You have a passion for developing strategic accounts, and contributing to a winning team culture. You have experience building and managing a robust sales pipeline, with accurate forecasting and a consistent record of meeting and exceeding revenue targets. Value-Driven: You excel at solution-based selling. You understand your customer's business, identify their core challenges, and articulate a clear vision for how our technology will deliver a significant return on investment. Curiosity: You are naturally curious and constantly learning. You have a keen interest in AI, retail technology, and you're motivated to become a true expert in the Everseen platform. Customer-Obsessed: You put the customer at the center of everything you do. You are dedicated to building long-term, strategic relationships and being an indispensable resource for your clients. You have exceptional communication and presentation skills, with experience engaging C-level executives. One Team: You collaborate. You bring crossfunctional leadership skills to the fore to build customer relationships and deliver successful outcomes for Everseen and our customers.
Job Responsibility
Job Responsibility
  • Customer Relationship Management: Be a Strategic Partner: Act as the primary relationship owner and serve as the trusted advisor for key, high value enterprise accounts. You will ensure customers recognize the value of our solutions, manage their expectations, and establish yourself as their trusted advisor for day-to-day needs and strategic reviews. Develop a deep understanding of each customer's business priorities, operating model, strategic initiatives, and success measures. Drive customer satisfaction by ensuring Everseen delivers value and responsiveness, that is aligned with customer expectations. Account Growth and Commercial Management: Relentless focus on customer value, ROI and trust, considering outcomes from the customer's perspective. Identify, qualify, and progress upsell and cross-sell opportunities. Partner with product, operations and customer success teams to shape and advance growth opportunities. Lead account planning activities to identify expansion pathways and strategic improvement opportunities. Own contract renewal strategy and execution, including commercial discussions, negotiations, and risk management to support retention and long-term account growth. Customer Advocacy and Issue Escalation: Collaborate to Win: Serve as the on the ground voice of the customer, collaborating closely with Everseen's Product, Engineering, and Operations (Customer Delivery) teams to ensure seamless rollouts and exceptional customer satisfaction. Drive process innovation across business development and account management. Proactively manage account risks and customer concerns, engaging the appropriate Everseen stakeholders to support resolution and maintain confidence. Ensure customer feedback, recurring issues and improvement opportunities are clearly communicated internally and translated into action where appropriate. Identify trends and improvement opportunities across customer engagements that can strengthen Everseen's delivery, product alignment, and commercial success. Cross-Functional Leadership: Coordinate internal resources effectively to support customer outcomes, strategic reviews, solution discussions, and issue resolution. Work collaboratively with senior Everseen leaders to ensure strategic customer priorities are visible and supported.
  • Fulltime
Read More
Arrow Right
New

Manager, Customer Success

The Manager, Customer Success is responsible for leading and developing a team o...
Location
Location
Salary
Salary:
52500.00 - 72000.00 EUR / Year
mews.com Logo
Mews
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven people-management experience in Customer Success/Customer Experience for SaaS, including coaching, performance management, and building high-performing teams
  • Strength in negotiation and managing difficult customer conversations
  • Analytical and data-driven decision-making
  • ability to use metrics to back recommendations and drive action on retention and expansion goals
  • Player-coach leadership: consistent 1:1s, balanced delegation and hands-on support, timely and constructive feedback, and motivation through clarity and purpose
  • Influence with impact: clear, concise communication across levels
  • builds alignment and trust
  • navigates differences to reach solutions that serve shared goals
  • Fluency in English
  • additional European languages are a plus
Job Responsibility
Job Responsibility
  • Lead day-to-day operations for your Customer Success team, ensuring consistent execution of the Mews customer journey and a remarkable customer experience across the post-onboarding lifecycle
  • Build, nurture, and support a high-performing team: set clear goals and targets, coach for impact, run regular 1:1s, and cultivate a culture of ownership, feedback, and learning
  • Guide the team to prioritise effectively across short-, mid-, and long-term goals
  • delegate and unblock work so targets are achieved reliably and predictably
  • Hire, onboard, and develop CSM talent
  • create progression pathways and performance management rituals that elevate capability and impact quarter over quarter
  • Own and resolve customer escalations
  • lead through complex situations and coach CSMs on negotiation, stakeholder management, and difficult conversations
  • Implement and continuously improve the CS operating system: adopt standard processes, uphold data quality in core tools, and introduce refinements that drive efficiency and scale
  • Ensure timely, insight-rich reporting for leadership on retention, expansion, and risks
What we offer
What we offer
  • Participation in our company share program
  • Best-in-class parental leave (6 months fully paid for primary caregivers, 2 months for secondary, available within your first year)
  • Unlimited paid holiday
  • Work from anywhere - enjoy the flexibility to work from other countries for a few weeks each year through our compliant and flexible Workation policy
  • Relocation options available after 1 year
  • Monthly EDGE time - dedicated to Explore, Develop, Grow, and Elevate yourself
  • Flexible, hybrid working options
  • One-off home office setup budget to make your workspace your own
  • Monthly working-from-home and healthcare allowances (where local healthcare benefits are not in available)
Read More
Arrow Right

Senior CSS Learning Enablement Partner

We are seeking a results-oriented Senior CSS Learning Enablement Partner to stre...
Location
Location
United States
Salary
Salary:
121500.00 - 190350.00 USD / Year
https://www.atlassian.com Logo
Atlassian
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience in customer support, learning & development or training enablement
  • Program management experience strongly preferred
  • Experience assessing skills gaps and translating them into targeted learning solutions or development pathways
  • Proficient in Learning Management Systems (LMS) and developing learning content
  • Proven ability to build scalable processes, playbooks, and frameworks that drive adoption
  • Strong cross-functional collaboration and stakeholder influence skills
  • Data-driven mindset with experience using metrics to measure program effectiveness and inform continuous improvement
  • Excellent verbal and written communication skills, including the ability to engage diverse audiences and simplify complex concepts
  • Comfortable working in fast-paced, ambiguous environments
Job Responsibility
Job Responsibility
  • Partner with CSS leadership and business stakeholders to design and deliver enablement programs that strengthen team capabilities and operational effectiveness
  • Assess skills gaps across CSS and develop targeted training, resources, and learning pathways to close them
  • Manage and improve the CSS knowledge base and knowledge queues, ensuring critical information is accurate, accessible, and sustainable for BAU operations
  • Build and scale frameworks, playbooks, and processes that enable consistent onboarding, development, and support across the CSS organization
  • Establish success metrics for enablement initiatives, track adoption and impact, and use insights to continuously improve
  • Communicate program goals, progress, and outcomes in clear and engaging ways, tailoring messages for different audiences
What we offer
What we offer
  • health and wellbeing resources
  • paid volunteer days
  • Fulltime
Read More
Arrow Right

Senior Product Marketing Manager

We’re looking for a highly analytical Senior Product Marketing Manager to drive ...
Location
Location
United States
Salary
Salary:
100000.00 - 140000.00 USD / Year
bloomreach.com Logo
Bloomreach
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of product marketing or growth marketing experience in B2B SaaS
  • Strong analytical skills and proficiency with Tableau, Salesforce, and Excel
  • Demonstrated ability to translate complex data into actionable insights and GTM recommendations
  • Experience driving revenue growth from existing customers through cross-sell and upsell
  • Excellent communication, storytelling, and enablement skills
  • Proven ability to operate independently and manage end-to-end programs
Job Responsibility
Job Responsibility
  • Define the customer growth strategy by understanding customer segments, value drivers, and expansion pathways
  • Develop messaging and positioning that articulate the value of additional products and features for current customers
  • Analyze account data and revenue patterns using tools like Salesforce & CPQ to identify expansion opportunities
  • Track and measure the performance of customer growth initiatives, providing visibility through dashboards and reporting
  • Craft clear, differentiated messaging that communicates the value of additional products, modules, or capabilities to existing customers by segment
  • Own the GTM strategy and execution for cross-sell and upsell motions
  • Build growth playbooks that tie product capabilities to tangible customer outcomes
  • Develop proof points, case studies, and ROI materials that showcase customer expansion success
  • Organize technical trainings with the product team for Solution Architects and Delivery Managers, on implementation and best practices
  • Design and deliver roadmap enablement programs for Customer Success Managers — focusing on how to present the roadmap, frame it in customer outcomes, and position upcoming capabilities
What we offer
What we offer
  • Health care including medical, dental, and vision insurance
  • 401k Plan with employer contribution
  • A great deal of freedom and trust
  • Flexible working hours
  • Work virtual-first with several Bloomreach Hubs available across three continents
  • Company events
  • 5 paid days off to volunteer
  • People Development Program
  • Communication coach
  • Leader Development Program
  • Fulltime
Read More
Arrow Right

Account Executive, Federal UAS Programs

Airspace Link is seeking a Federal Account Executive to lead our efforts in expa...
Location
Location
Salary
Salary:
Not provided
airspacelink.com Logo
Airspace Link
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in sales, business development, or program management focused on federal agencies, defense, homeland security, or aviation sectors
  • Experience with federal procurement processes (RFI/RFP, Grants, GSA schedules, OTAs, or cooperative agreements) and how software or technology solutions are bought
  • Demonstrated ability to build trusted relationships with senior federal officials, program managers, and decision-makers
  • Strong understanding of or interest in UAS, aviation, airspace management, or related technologies
  • Exceptional communication and consultative selling skills
  • A self-starter mindset with ownership mentality
  • thrives in a startup environment where flexibility and initiative are essential
  • Proven track record of meeting or exceeding sales targets or successfully managing large-scale federal programs
  • Experience working with or within federal contractors, integrators, or agencies is highly desirable
Job Responsibility
Job Responsibility
  • Own the federal sales cycle — from prospecting and outreach through proposal, negotiation, and close
  • Develop new relationships with key federal agencies (e.g., DHS, DoD, DOT, DOJ, FEMA) and related offices or program teams involved in UAS policy, security, and infrastructure
  • Engage as a trusted advisor, understanding each agency’s mission, challenges, and procurement process to position Airspace Link as a strategic partner
  • Work cross-functionally with internal teams — including the Product Team, Partnerships, Customer Success, and Proposal Management — to craft compelling White Paper and RFI/RFP responses and tailored demonstrations
  • Collaborate with strategic partners (e.g., technology providers, federal service contractors, or lobbyist partners) to jointly pursue opportunities and navigate procurement pathways
  • Track and manage the sales pipeline using CRM tools (HubSpot) and communicate progress through regular forecasting and reporting
  • Contribute to go-to-market strategy for the federal sector by identifying emerging opportunities, programs, and funding streams aligned with Airspace Link’s capabilities
  • Lay the foundation for a future federal sales function — helping to define best practices, processes, and partnerships as the business grows
What we offer
What we offer
  • Competitive salary, commission structure, and benefits package, including stock options, health insurance, retirement plans, and paid time off
  • Fulltime
Read More
Arrow Right

Director of Artificial Intelligence

We’re looking for a Director of Artificial Intelligence to define, lead, and imp...
Location
Location
Salary
Salary:
Not provided
onemagnify.com Logo
OneMagnify
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Over 10 years of experience leading AI and machine learning initiatives
  • Proven track record in deploying large-scale AI solutions for businesses
  • Experience working across data, analytics, and AI initiatives within Martech, Adtech, customer analytics, personalization, or audience intelligence environments
  • Preferred industry background in B2B, automotive, industrials, or B2B technology
  • Ability to translate complex data insights into actionable business strategies
  • Extensive knowledge of AI technologies, encompassing machine learning, deep learning, natural language processing (NLP), computer vision, and generative AI frameworks
  • Established skill in formulating and achieving AI strategies that correspond with business aims
  • Experience leading cross-functional teams
  • Proven skill in linking technical strengths to business objectives
  • Identifies chances for AI use in various sectors
Job Responsibility
Job Responsibility
  • Develops and Puts into Action AI Strategy
  • Establishes the organization's AI vision and roadmap
  • Aligns AI initiatives with business goals to foster innovation, efficiency, and measurable value
  • Leads AI Research and Development
  • Manages the creation, development, and deployment of AI models and solutions
  • Builds and expands AI teams
  • Leads, mentors, and develops cross-functional engineering teams
  • Offers suitable supervision and strategic mentorship at every organizational level
  • Partner with Human Resources to build and implement career progression pathways, performance management frameworks, and succession plans
  • Ensures Ethical and Responsible AI Use
What we offer
What we offer
  • Medical
  • Dental
  • 401(k)
  • Paid holidays
  • Vacations
  • Fulltime
Read More
Arrow Right

Startups Program Lead

Vercel is seeking a Startup Program Lead to build, lead, and scale our global st...
Location
Location
United States , San Francisco
Salary
Salary:
148000.00 - 185000.00 USD / Year
vercel.com Logo
Vercel
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 6+ years of experience in programs, partnerships, or ecosystem roles, ideally within a high-growth technology or developer-focused company
  • Experience building and scaling programs from 0 to 1, with clear impact on marketing, growth, or revenue
  • Proven experience managing or leading teams
  • Strong track record of building strategic relationships with VCs, accelerators, and early stage companies
  • Deep understanding of the startup ecosystem and the needs of founders and developer teams
  • Ability to engage credibly with technical audiences across Engineering, Product, and Design, with familiarity in modern frontend technologies such as React, Next.js, Vite, Astro, and Remix
  • Strong cross-functional operator who can partner effectively with Marketing, Media, Sales, Product, and Engineering
  • Data-driven mindset with experience defining success metrics and optimizing programs based on performance
  • Excellent communication, storytelling, and relationship-building skills
Job Responsibility
Job Responsibility
  • Own and lead Vercel’s global startup program strategy, roadmap, and execution end to end, focused on early stage startups from pre-seed through Series A
  • Build, manage, and mentor a high-performing startup program team
  • Design and scale programs that drive adoption, activation, and ongoing engagement of startups building on Vercel, like the Vercel AI Accelerator
  • Develop and grow relationships with venture capital firms, accelerators, incubators, and founder communities to bring high-quality startups into Vercel’s ecosystem as customers from day one
  • Partner closely with Sales to identify high-potential startups within the program and support their progression into long term, successful customers
  • Establish clear pathways from early stage adoption to deeper product usage, expansion, and retention, and track performance across the startup lifecycle
  • Work cross-functionally with Marketing, Vercel Media, Partnerships, and Developer Relations to integrate the startup program into campaigns, content, and ecosystem distribution
  • Identify opportunities to embed Vercel into the early stage ecosystem, including VC platforms, accelerator programs, and founder experiences
  • Serve as a visible leader and ambassador for Vercel in the startup ecosystem by hosting events, advising founders, and building long term relationships
  • Bring insights from early stage founders and developers back into Vercel’s marketing, product, and go to market strategies
What we offer
What we offer
  • Competitive compensation package, including equity
  • Inclusive Healthcare Package
  • Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
  • Flexible Time Off
  • We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
  • Fulltime
Read More
Arrow Right

Director of Digital

The Director of Digital will lead and evolve ANS’s Digital Services practice, wi...
Location
Location
United Kingdom , Manchester
Salary
Salary:
Not provided
ans.co.uk Logo
ANS Group
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong commercial acumen demonstrating multiple years’ experience in managing complex budget, forecasting and financial processes including communication to C – suit
  • Experience in complex operational modelling in a delivery function
  • Experience of various Target Operating Models and Organisational design in PS or MSP environments
  • Extensive consultancy experience delivering customer solutions
  • Expertise in agile and waterfall methodologies
  • Leadership in professional services in MSP environments
  • Experience in leading, managing and developing large complex technical teams across varying seniority levels
  • Product and domain knowledge in D365, Low code and AI technologies communicating to customers
  • Experience in Enterprise level stakeholder engagement
  • Experience in project directorship and service design
Job Responsibility
Job Responsibility
  • Define and execute the digital services delivery strategy across D365 and Low Code/AI platforms
  • Lead cadence of strategic and operational KPIs and Processes including Forecasting, Budgeting and modelling
  • Commercial management of the digital practice area
  • Regular engagement with commercial finance
  • Presentation of performance, modelling and metrics to C-suite with commercial recommendations for improvement
  • Champion continuous improvement, governance, and service health reporting
  • Represent Digital Services at SLT and CoE board reviews
  • Oversee delivery of complex D365 and Power Platform solutions, ensuring quality, scope, budget and Customer satisfaction
  • Act as escalation point for strategic customer engagements including Executive sponsorship of major customers
  • Align delivery with pre-sales, project management, managed services teams and other internal teams
What we offer
What we offer
  • 25 days’ holiday, plus you can buy up to 5 more days
  • Birthday off
  • An extra celebration day
  • 5 days’ additional holiday in the year you get married
  • 5 volunteer days
  • Private health insurance
  • Pension contribution match and 4 x life assurance
  • Flexible working and work from anywhere for up to 30 days per year (some exceptions)
  • Maternity: 16 weeks’ full pay
  • Paternity: 3 weeks’ full pay
  • Fulltime
Read More
Arrow Right