CrawlJobs Logo
Stravito Logo Stravito · Customer Service

Customer Success Manager North America

United States, Multiple Locations · Job Posted May 14, 2026
Apply Position
Job Link Share

Job Description

As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients.

Job Responsibility

  • Manage, support and develop a portfolio of enterprise customers (B2B)
  • Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
  • Develop the business by identifying patterns and synergies between different end-user use cases
  • Proactively share customer learnings and insights with the broader Stravito team
  • Report to the Lead Customer Success Manager for the US
  • Work closely with Product, Tech & Design to make it happen

Requirements

  • 3-5 years experience as a Customer Success Manager
  • Previous experience managing for complex enterprise accounts
  • "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
  • Business-orientation - constantly thinking of how to grow and scale your customer
  • Ability to thrive in start-up and remote-first environments
  • Strong interpersonal and communication skills
  • Fluency in English, both spoken and written

What we offer

  • Join a remote-first and globally spread team
  • Company events a couple of times each year
  • Fun, collaborative environment where everyone truly cares and helps each other
  • Zero micro-management
  • Encouraged to cultivate your own processes while giving and receiving feedback for improvement
  • Competitive compensation package
  • Possibility of working with cutting-edge technology in our industry (such as GenAI)
Stravito - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Customer Success Manager North America

8 matching positions

Customer Success Manager - North America

We are a global leader in Lead Generation and we power the growth of 200 clients...
Location
Location
United States , Boston
Salary
Salary:
Not provided
dolead.com Logo
Dolead
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years in Customer Success / Account Management with a sales‑driven mindset (upsell/cross‑sell ownership) in Adtech/Martech, Performance Marketing, or data‑driven SaaS
  • Proven ownership of mid‑market/enterprise accounts with executive stakeholders
  • strong negotiation and commercial acumen
  • You enjoy working with numbers and funnel analytics
  • bonus if you’ve used Looker / Tableau / Power BI
  • Comfortable presenting to clients regularly
  • concise written and verbal communication
  • Self‑motivated, proactive, and thrives in a fast‑paced environment
  • Fluent in English
Job Responsibility
Job Responsibility
  • Own senior client relationships
  • Build trust with Marketing, Sales, and Revenue Operations leaders
  • align on goals, working cadence, and how we’ll measure success
  • Create quarterly success plans
  • Tie to the client’s objectives and define a focused set of metrics—gross revenue retention (GRR), net revenue retention (NRR), and customer‑acquisition‑cost (CAC) payback—plus leading indicators like lead‑acceptance rate and marketing‑qualified‑to‑sales‑qualified conversion (MQL→SQL)
  • Make the funnel work end‑to‑end
  • Track cost per lead (CPL), lead quality, MQL, SQL, and pipeline
  • identify bottlenecks and coordinate fixes with Performance and RevOps
  • Accelerate onboarding
  • Target time‑to‑value (TTV) within 30 days
What we offer
What we offer
  • Healthcare: AETNA: individual & family - medical, dental, and vision plan & retirement Plan
  • Holidays: Flexible vacation time to promote a healthy work-life balance
  • Remote policy: 2 days/week WFH (if you’re based in the Greater Boston area)
  • Multicultural environment: +13 nationalities globally
  • Culture: Fun company and team events
Read More
Arrow Right

Customer Success - North America - Corporate Accounts

This role partners directly with enterprise customers building and deploying con...
Location
Location
United States
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Job Responsibility
Job Responsibility
  • Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
  • Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • Own expansion outcomes across a defined portfolio of enterprise accounts
  • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
  • Fulltime
Read More
Arrow Right

Customer Success - North America - Enterprise Accounts

This role partners directly with enterprise customers building and deploying con...
Location
Location
United States , New York
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Job Responsibility
Job Responsibility
  • Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
  • Advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • Own expansion outcomes across a defined portfolio of enterprise accounts
  • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: annual discretionary stipend
  • Social travel: annual discretionary stipend to meet up with colleagues
  • Annual company offsite
  • Co-working: monthly co-working stipend
  • Fulltime
Read More
Arrow Right

Customer Success - North America - Strategic Accounts

This role partners directly with enterprise customers building and deploying con...
Location
Location
United States
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
  • Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
  • Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
  • Strategic thinker with a proactive approach to identifying client risks and opportunities.
  • Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Job Responsibility
Job Responsibility
  • Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
  • Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • Own expansion outcomes across a defined portfolio of enterprise accounts
  • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
  • Fulltime
Read More
Arrow Right

Customer Success - North America - Mid-Market Accounts

This role partners directly with enterprise customers building and deploying con...
Location
Location
United States , New York
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
  • Proven experience driving revenue outcomes
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Job Responsibility
Job Responsibility
  • Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
  • Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • Own expansion outcomes across a defined portfolio of enterprise accounts
  • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
  • Fulltime
Read More
Arrow Right

Customer Success - North America - Enterprise

This role partners directly with enterprise customers building and deploying con...
Location
Location
United States
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5-7 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Job Responsibility
Job Responsibility
  • Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
  • Advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • Own expansion outcomes across a defined portfolio of enterprise accounts
  • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development through an annual discretionary stipend
  • Social travel annual discretionary stipend to meet up with colleagues
  • Annual company offsite
  • Co-working monthly stipend
  • Fulltime
Read More
Arrow Right

Customer Success - North America - Corporate

This role partners directly with enterprise customers building and deploying con...
Location
Location
United States
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1-3 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge with navigating SDKs
  • Excellent problem-solving, technical, and analytical skills to address customer needs and concerns
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization
Job Responsibility
Job Responsibility
  • Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
  • Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • Own expansion outcomes across a defined portfolio of enterprise accounts
  • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
  • Fulltime
Read More
Arrow Right

Customer Success - North America - Strategic

This role partners directly with enterprise customers building and deploying con...
Location
Location
United States
Salary
Salary:
Not provided
elevenlabs.io Logo
ElevenLabs
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of Customer Success, Strategic Account Management, or Enterprise Partnership roles, supporting complex B2B SaaS, Developer Tools, or AI/ML products, with at least 3-5 years in a senior/strategic role
  • Demonstrated experience managing large, complex enterprise accounts with a proven track record of driving NRR and retention
  • Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals
  • Exceptional communication and presentation skills, capable of influencing C-level executives and key stakeholders
  • Strong technical aptitude with the ability to understand and articulate complex product capabilities to non-technical audiences
  • Strategic thinker with a proactive approach to identifying client risks and opportunities.
  • Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs
  • Familiarity and experience with building and deploying AI agents
  • Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs
Job Responsibility
Job Responsibility
  • Partners directly with enterprise customers building and deploying conversational agents on the ElevenLabs Agents Platform
  • Focus is hands-on execution - advising on agent design, personas, conversation flows, tool integrations, and voice customization to deliver clear business outcomes in production environments
  • Guide customers through best practices for deploying and scaling agents across web, mobile, and telephony, and for integrating agents with existing data sources and systems
  • Analyze agent performance data and conversational logs to identify friction points and optimization opportunities that improve accuracy, user experience, and reliability at scale
  • Own expansion outcomes across a defined portfolio of enterprise accounts
  • Identify expansion opportunities, drive cross-sell through deeper agent usage, and partner with Sales, Engineering, and Customer Success to convert technical success into durable revenue growth and long-term customer commitment
What we offer
What we offer
  • Innovative culture
  • Growth paths
  • Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend
  • Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose
  • Annual company offsite
  • Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend
  • Fulltime
Read More
Arrow Right