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Customer Success Manager North America

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Stravito

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Location:
United States , Multiple Locations

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

As a Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients.

Job Responsibility:

  • Manage, support and develop a portfolio of enterprise customers (B2B)
  • Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
  • Develop the business by identifying patterns and synergies between different end-user use cases
  • Proactively share customer learnings and insights with the broader Stravito team
  • Report to the Lead Customer Success Manager for the US
  • Work closely with Product, Tech & Design to make it happen

Requirements:

  • 3-5 years experience as a Customer Success Manager
  • Previous experience managing for complex enterprise accounts
  • "Customer mindset" - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
  • Business-orientation - constantly thinking of how to grow and scale your customer
  • Ability to thrive in start-up and remote-first environments
  • Strong interpersonal and communication skills
  • Fluency in English, both spoken and written
What we offer:
  • Join a remote-first and globally spread team
  • Company events a couple of times each year
  • Fun, collaborative environment where everyone truly cares and helps each other
  • Zero micro-management
  • Encouraged to cultivate your own processes while giving and receiving feedback for improvement
  • Competitive compensation package
  • Possibility of working with cutting-edge technology in our industry (such as GenAI)

Additional Information:

Job Posted:
May 14, 2026

Employment Type:
Fulltime
Work Type:
Remote work
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