Customer Success Manager

Customer Success Manager - North America

Dolead

Location:
United States , Boston

Category:
Sales

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are a global leader in Lead Generation and we power the growth of 200 clients across 15 countries in Europe & North America. We are lucky to have a team of 90+ experts with 13 different nationalities, working remotely and in our offices in France and the US. We work alongside our clients’ marketing and sales teams to power their growth. Dolead runs paid marketing campaigns faster, integrates customer data with confidence and generates sales-ready leads at a fixed cost per lead.

Job Responsibility:

Own senior client relationships
Build trust with Marketing, Sales, and Revenue Operations leaders
align on goals, working cadence, and how we’ll measure success
Create quarterly success plans
Tie to the client’s objectives and define a focused set of metrics—gross revenue retention (GRR), net revenue retention (NRR), and customer‑acquisition‑cost (CAC) payback—plus leading indicators like lead‑acceptance rate and marketing‑qualified‑to‑sales‑qualified conversion (MQL→SQL)
Make the funnel work end‑to‑end
Track cost per lead (CPL), lead quality, MQL, SQL, and pipeline
identify bottlenecks and coordinate fixes with Performance and RevOps
Accelerate onboarding
Target time‑to‑value (TTV) within 30 days
ensure lead routing works, service‑level agreements (SLAs) are respected, and feedback loops with Sales are active
Run clear business reviews
Lead monthly/quarterly business reviews (MBRs/QBRs) that tell a simple story: results, insights, risks, and the next actions we’ll take together
Grow and renew responsibly
Use evidence to propose expansions or upsells, run low‑effort tests to validate value, maintain a realistic forecast, and negotiate/close renewals with a clear return on investment (ROI) narrative
Keep a clean view of risk
Maintain an at‑a‑glance portfolio health report
communicate incidents transparently, run brief post‑mortems, and implement preventive actions to protect renewals and NRR

Requirements:

5+ years in Customer Success / Account Management with a sales‑driven mindset (upsell/cross‑sell ownership) in Adtech/Martech, Performance Marketing, or data‑driven SaaS
Proven ownership of mid‑market/enterprise accounts with executive stakeholders
strong negotiation and commercial acumen
You enjoy working with numbers and funnel analytics
bonus if you’ve used Looker / Tableau / Power BI
Comfortable presenting to clients regularly
concise written and verbal communication
Self‑motivated, proactive, and thrives in a fast‑paced environment
Fluent in English

Nice to have:

experience in digital advertising and/or the home‑improvement services vertical
familiarity with fixed‑CPL models, lead scoring/routing, and revenue operations

What we offer:

Healthcare: AETNA: individual & family - medical, dental, and vision plan & retirement Plan
Holidays: Flexible vacation time to promote a healthy work-life balance
Remote policy: 2 days/week WFH (if you’re based in the Greater Boston area)
Multicultural environment: +13 nationalities globally
Culture: Fun company and team events

Additional Information:

Job Posted:
December 08, 2025

Work Type:

Hybrid work

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